Customer Service Data Entry and engineer

Mohammed Al Mufti

Shoreline, WA *****

Cell phone: 425****-*** LinkedIn& Email: *****.*******@*****.***

U.S Permanent Resident

Professional Summary (Skills & Qualifications):

• Experienced with ISO 9001 and ISO 1401, w ith regulatory compliance as well as policy and

progra m developmen t.

• Excellent customer service and satisfaction.

• Computer: Windows, MS Office (Word, Excel, PowerPoint, Outlook, Access).

• Pro 5 and Adobe acrobat Professional.

• Bilingual ability: speak English and Arabic.

• Contract engineering Management. (negotiation the terms and condition and making amendments on

Memo’s and MOUS).

• Feasibility Studies. (Study the strengths and weaknesses of the project and see if threat the

environment and concentrate on cost required).

Education:

• Bachelor Degree in Chemical Engineering, University Of Technology, Baghdad-Iraq GPA 3.6of4.00.

Evaluated by WES and WA State Engineering Board.

• High School Diploma, Almansoor High School, Baghdad-Iraq my GPA 3.52 Evaluated by

Spantran.

Experience:

Data Entry Support Dominion Enterprise 11/2014- present

Making calculations and batches for company.

Making balances and data sheets.

Office Operation Support, American Red Cross (Volunteer Work) 03/2014 - Present

• Provide correspondences and making badges.

• Document Controller (ensuring that proper documents are available or sent to those who need them.

• Responsible for overseeing incoming documents, organizing them as necessary, and updating records

and logs for tracking these documents.

• Updating older records with new information and documents).

• Translator (Translate documents from English to Arabic).

Chemical Engineer and Office Operation manager Elite Home Group 01/2011 – 09/ 2012

• Collaborated on company development plans.

• Cultivated strong relationships with companies looking to implement oil and gas projects.

• Worked as assistant general manager by preparing quotations, invoices, technical and management

reports, Memo’s, managed contracts, and feasibility studies.

• Worked with Engineering team in bidding for pipeline project with Exxon Mobil by participating in all

project life cycle from initiating to executing.

• Worked on supplying chemical compounds according to required specifications to many petroleum

companies labs like (Halliburton, Schlumberger, BP) working in Basra Iraq.

• Worked on setting up engineering and Environmental standards system for Oil and Gas department

called ISO 9001 and 14001 through SGS company and played a major role in getting an approval.

• Worked on small projects to supply petroleum companies with drilling services and work over.

• Performed Calculations that were relating to chemical engineering like Mole, Molarity, atomic and

molecular weight for chemical compounds to provide the customers with best prices.

Office Operation Support, office manager Hi L ink Telec om Ltd 01/2009 – 06/2010

• Completed extensive data entry to keep company files and records up-to-date.

• Oversaw office logistics, including meeting planning and scheduling.

• Worked on Telecommunication project for Alcatel for deployment greenfield wireless broadband network

and deliver high quality voice and broadband data services and superior reliability.

• Submitted daily and weekly reports on the projects progress.

Data Entry and construction management Pr ovincial Rec onstruction Team 04/2008 – 10/2008

• Served as an administrative correspondent.

• Worked on spread sheet program by doing calculations and quotations for construction materials.

• Worked as document controller and making reports.

Professional Development:

• English Language Certificate Toefl Preparation Level 5A. American Language Center.

• ICDL certificate (Word, Excel, PowerPoint, Outlook, and Windows). Computeac h Inte rnational.

• Taking online certified assistant project management license Preparation courses with PMI .

• Volunteer Connection (Group Share, managing volunteers’ profile) / CPR Certified American Red Cross.

.

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