Customer Service Quezon City
Resume:
LIEZL S. JAVILLONAR
Nagtenga, Sta. Cruz, Ilocos Sur
Mobile No. +639*********/+639*********
e mail: ****************@*****.***
Skype: liezl.javillonar
EDUCATION
Bachelors Degree: BS Hotel and Restaurant Management
Don Mariano Marcos Memorial State University
San Fernando City, La union
June 2005 – March 2009
Secondary: Pascual Rivera Pimentel Memorial Academy
Poblacion Sur, Santa Cruz, Ilocos Sur
June 2001 – March 2005
WORKING EXPERIENCE
October 14, 2013 – May 27, 2014 Barista
Pacific Coffee Company
Macao
DUTIES AND RESPONSIBILITIES
Providing excellent customer service.
Greet guests.
Cleaning and checking all the machines before and after use.
Cashiering and upselling.
Make coffee.
Delivering orders if needed.
Clean all assigned areas.
Jan. 17, 2012 – Dec. 24, 2012 Housekeeping Room Attendant
Le Monet Hotel
Camp John Hay, Baguio City
DUTIES AND RESPONSIBILITIES
Providing excellent customer service
To clean hotel rooms and public areas quickly, neatly and efficiently.
To respect all hotel equipment properly and use with care.
Document any deficiencies, label and submit all lost and found items to the housekeeping supervisor.
Complete all other duties as assigned.
Sept. 8 2009 – Dec. 30, 2010 Waitress
Gecko Restaurant
102 Manahan Bldg. Session Road
Baguio City
DUTIES AND RESPONSIBILITIES
Providing excellent customer service
Greet and assist guest.
Presenting and explaining menus to the guests.
Taking orders to the guests and up sell.
Cashiering.
Communicating guests’ orders in the kitchen and ensuring that are assembled properly.
Delivering orders and finding out if guests need additional items.
Removing empty plates, used silverware, and soiled napkins from tables.
Delivering check to the guests.
Accepting payment for the meal.
Thank the guests.
CERTIFICATION
Canadian Occupational Standards for Housekeeping Room Attendant
Training for Excellence Corporation of the Philippines
7th flr. Erechem Bldg. Salcedo St. Legaspi Vill. Makati City
May 30, 2011 – August 26, 2011
Website: www.tecp.com.ph
Email address: **************@********.***/**************@*****.***
Contact numbers: (632-***-**-**/ (632-***-**-**
English Proficiency
Training for Excellence Corporation of the Philippines 7th flr. Erechem Bldg. Salcedo St. Legaspi Vill.
Makati City
Website: www.tecp.com.ph
Email address: **************@********.***/**************@*****.***
Contact numbers: (632-***-**-**/ (632-***-**-**
Housekeeping Services National Competency II
Technical Education Skills and Development Authority
Training for Excellence Corporation of the Philippines
7th flr. Erechem Bldg. Salcedo St. Legaspi Vill. Makati City
September 7, 2011
Front Office Services National Competency II
Technical Education and Skills Development Authority
Coconut Grove Beach Resort
Paringao, Bauang, La Union
May 21, 2008
TRAININGS
Housekeeping Room Attendant
Sept. 8 30, 2011
(On the job training) Hotel Rembrandt
#26 Tomas Morato, Quezon City
Nov. 24 – February 28, 2009 Housekeeping Room Attendant
(On the job training) Hotel Veniz
One Abanao Sreet, Baguio City
Customer Service Assistant
Feb 8, 9, 23 and 29 2007
(On the job training) Max Restaurant
San Fernando City, La Union
SEMINARS AND WORKSHOP ATTENDED
September 22 24, 2006 Menu planning, Basic Waitering, Food Safety
Baguio Country Club, Baguio City
September 27 28, 2007 Hotel Operations Overview
Kimberly Hotel, Malate
October 19 30, 2008 Tour Guiding Seminar
Dacanay Hall, San Fernando City La Union
PERSONAL DETAILS
Birth Date September 24, 1988
Birth Place Philippines
Sex Female
Civil Status Single
Citizenship Filipino
Height 5’6
Weight 52 klg.
Interest Playing Scrabble, Playing Badminton, Socialization, Traveling
Language English, Tagalog, Little Cantonese
PERSONAL REFERENCES
Gweneth Pablo
Executive Housekeeper
Hotel Rembrandt
#26 Tomas Morato, Quezon City
3733333 loc. 106
Mark Tandoc
Executive Housekeeper
Le Monet Hotel
Camp John Hay, Baguio City
LIEZL S. JAVILLONAR
Applicant
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