Bookkeeper/Office Manager

MARIANNE D. NELSON-TAYLOR

Lake Forest, CA ***** ********.******@***.*** 714/ 910-4417

ACCOUNTS PAYABLE/RECEIVEABLE BOOKKEEPER

POSITION

Related Experience :

• Preparation of monthly delinquency reports

• Perform detailed account reviews

• Forward accounts to the attorney, monitor accounts while at the attorney, provide

requested information to the attorney

• Track and review monthly status reports with attorneys regarding ongoing client

accounts

• Make adjustments to owners accounts as required by Management

• Research misapplied payments and make corrections

• Respond to homeowner correspondence and calls

• Ability to handle difficult owners calmly and efficiently

• Interact with managers

Qualifications and Guidelines:

• Dependable, punctual and reliable

• Regular attendance

• Ability to understand and follow directions

• Professional manner and appearance

• Ability and experience with handling difficult people

• Self-starter with excellent organizational skills

• Speed and accuracy in work duties

• Excellent attention to detail

Skills:

• Proficient with MS Word and Excel

• Homeowner industry experience

• Typing speed of 40+ words per minute

• Data entry and 10 key experience

• Excellent verbal and written communication skills

• Over 10 years office related experience

• Ability to clearly communicate questions, ideas, and concerns to supervisor

PROFESSIONAL EXPERIENCE

El Toro Mobile Estates February 2011 - July 2014

Office Manager/Bookkeeper - Full Time

Manage all aspects of the Mobile Estates office including, but not limited to: Preparation of month end

Accounts Receivable reports and resident information on Excel Spreadsheets/Workbooks.

Bookkeeping as regards resident statements, payments, deposits and legal notices. Preparation of

new resident files, handling of pertinent issues with billing company, CARE/FERA interaction, Dept. of

Weight & Measures updates, direction to repairmen/landscapers to assist residents, or resolve home

problems and/or landscaping issues. Rule/Regulation & Lease infraction notices to residents of the Park.

Interaction with Police Services when needed to resolve problems within the park. Review all New

Resident Applications and Information Packets for completed forms. Structured and streamlined office

operations for better flow of information. Preparation of End Of Month Excel Reports for the Corporate

Office. Excellent time, organizational and people skills. Bi-annual distribution and tracking of various

operational reports required by Corporate.

Homemaker February 2004 - February 2011

Branch Administrator - Carson Office

HELLMANN WORLDWIDE LOGISTICS, INC. 2005 -

2005

Managed administrative issues, employee Payroll and Benefits Procedures and provided Branch

Accounting for the United States Western Logistics Sales/Marketing office for a Global Logistics

Company headquartered in Germany, which utilized all modes of product transportation (sea, air,

rail, ground). Responsible for verification of all transportation manifests and distribution to appropriate

account representative. Managed two Admin. Staff personnel. Injury concluded employment.

Office Manager/Bookkeeper

MARTYNEC & DEERING ACCOUNTANCY CORPORATION

2001-2005

Managed office operations and administrative staff; provided weekly company hourly sales spreadsheets

to partners. Responsible for Accounts Receivable/Payable, including court preparation and

appearances for unpaid client services, prepared Employee Payroll and Administered Benefits

Programs; designed and prepared and presented Employee Manual, processed administrative employee

yearly evaluations. Trained administrative personnel as required. Managed three Admin. Staff personnel.

Division Manager, Sales Administration

DOLE FRESH FRUIT COMPANY 1998 –

2001

Managed, Prioritized, Supervised and Coordinated Administrative Operations for Company’s Western

Sales Division. Maintained proactive interaction with all aspects of main office facility, as well as

supported sales offices in five Western districts.

Drafted, finalized, submitted and audited Western Division’s $2 million budget. Monitored division

expenses; balanced accounts; tracked/reported daily accounts payable/receivable activities.

Installation, account set-up and implementation of QuickBooks Pro. Determined/coded journal

entries to ensure proper cost center and sub-ledger posting.

EDUCATION

Associates Degree: Business Management / English

PASADENA CITY COLLEGE – Pasadena, CA

Associate Degree: Medical Field - RRT (Registered Respiratory Therapist)

RIVERSIDE PARAMEDICAL COLLEGE, Riverside, CA

SPECIALIZED TRAINING

Advanced Customer Service Operations

Total Quality Management (TQM)

Dun & Bradstreet / Effective Collections

VOLUNTEER PROGRAMS

Volunteer for The City of Lake Forest POLICE SERVICES - 2010-2013

Community Service Programs (Run/Walk for the Cure, Children’s Diabetes, etc.)

American Heart Walk

Hospital, Hospice Volunteer Programs (Pink Lady Services)

Elementary School Educational Day Outings (Zoo, Sea World, Museums, etc.)

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