Manager Service

GEORGE W. (BILL) BOWMAN

*** ******* *****, *********, ******* 46936

Home: 765-***-**** Email:***********@*********.*** Cell 765-***-****

Areas of Expertise

• •

Service Management Conflict Resolution

• •

Collision Center Management Inventory Control

• •

Service Forecasting Scheduling and Time Management

• •

Budgeting Collision Estimating Objective Setting and Goal Attainment

• •

Training and Team Building OSHA and IDEM Compliance Within The

• Dealership Environment

Quality Control

Work History:

Fixed Ops/.Service Director December 2011 to present

Adams Auto Sales/MV-1

Kokomo, Indiana

Service, Collision Manager January 2011 to November 2011

Wabash Valley Chrysler

Wabash, Indiana

Service Manager September 2009 to December 2010

DeVoe Chevrolet

Marion, Indiana

Fixed Operations Manager March 2008 to November 2008

Chrysler Dodge Jeep Of Anderson

Anderson, Indiana

Note: Closed due to economic conditions

Fixed Operations Manager, Service Director May 1982 to March 2008

Kokomo Chrysler Inc.

Kokomo, Indiana

Note: Business sold

Relevant Experience:

Management

Oversight in the initial development of Service, Parts and Collision Repair Departments from the

dealership start date in May of 1982

Hired and tracked training of new employees both in sales and fixed operations

Developed written job descriptions for all employees in Service, Parts,Sales and Collision

Repair

Filled out and reported Workman’s Comp. claims and set policy for loss prevention

Created dealership service pricing policies, menus and marketing strategies

Managed and authorized departmental training: DCA, ASE and ICAR

Followed up on late accounts receivables with responsible manager to determine best course of

action and resolution

Acquired bids for services, equipment and sublet vendors

Oversight of all losses and liabilities regardless of department or nature

I am currently setting up and managing MV-1 operations: Parts, Warranty, Service and Admin.

Financial

Prepared annual forecasts, budgets, goals and objectives and worked with the individual

managers to track and achieve the required results

Analyzed information available from the financial statement and the DMS to track profitability,

efficiency and individual sales efforts

Followed up warranty receivables with Warranty Administrator to receive quickest payment on

claims and screen for best practices to avoid charge backs or a potential audit

Very proficient at analyzing all aspects of a new vehicle financial statement regardless of

department

Service

Supervised Warranty Administration to maintain the highest levels of self-authorization while

maintaining a high CSI

Developed and maintained written departmental processes and follow up procedures before

Five Star and was the Five Star Coordinator every year after its inception

Ensured customer satisfaction and quality control. Not only from an administrative position

tracking the numbers, but also from the practical application of writing service, writing body

estimates, test driving vehicles or doing phone follow up.

Maintained OSHA, EPA and IDEM compliance

Worked extensively with insurance companies on property damage claims

Developed solid relationships with Insurance Companies for the Collision Repair Department

Personally managed any CAIRS to closing

Computer Skills:

Proficient in applications including: Reynolds & Reynolds (ERA- DMS)

Automotive Computer Services, ”Dominion” DMS

Vin Solutions (CRM)

Auto Soft

Mitchell Ultramate (Collision Estimating Software)

ADP(Collision Estimating Software)

Microsoft Word and Excel

Lotus Approach, 123 and Word Pro

Accomplishments:

Chrysler Learning Academy

1999 Certified SilverWarranty Admin

1999 Silver Service Manager

2000 Gold Service Manager

2001 Gold Service Manager

2002Gold Service Manager

2003Gold Service Manager

Atcon service training

GM and Fisher Body mechanical and collision repair courses

Chief Frame Repair And Alignment School

References available upon request.

Contact this candidate