Customer Service Sales
Resume:
Rajat Nandwani
Home: 403-***-****
Mobile: 587-***-****
Calgary, AB, T3C 0P3
Email: *************@*****.***
Resume
Objective
o To obtain a challenging position, with a market leader that
utilizes my experience in Sales Management and Warehouse &
Supply Chain Management.
Profile Brief
o 26 years as on February 14, rich experience in successfully
managing Sales and Marketing Operations, Customer Handling
and managing Warehouse & Logistics Operations in an Office
Automation, Information & Technology Industry and Retail &
Distribution Industry with Market Leader's.
o Strong exposure to Direct as well as Indirect Channels,
Strong Believer in Quality as a way of Life, Effective Team
Builder & Customer Oriented.
o Good control over Warehouse, Logistic and Supply Chain
Operation.
o Handled Revenue Target of $ 174, million + for a month, in HCL.
o Material Consolidation for 475 Retail Stores, in Canada. From Brampton
Distribution Centre which is the biggest centre, spread in 1.4 million
Square feet of area.
o Diploma in Materials Management with 78% scores, from DIMS
New Delhi in 1990 (Warehousing, Inventory management,
Purchasing, Logistics, Supply chain operations)
Present Experience
Company : Walmart Canada
Designation : Customer Service Manager.
Duration : Jun. 2014 to date
Area of Operations - Independent Operations at Store 3009- West Brook Mall.
Key Responsibilities: Customer Delight
o Provide excellent Customer Service through: Practicing the 3
Meter Rule. Providing a friendly work environment for all
Associates and Customers.
o Ensure that the Company's register procedures are followed.
o Ensuring compliance with the Company's procedures regarding
Customer Satisfaction Cards (CSC's) and Competition Ads.
o Consistently attending/conducting Cashier training sessions
ensuring each front end Associate is knowledgeable regarding
current communications/directions.
o Training Associates on how to improve scanning accuracy and
productivity. Ensuring registers are prepared for opening and
closing each day.
o Following Company guidelines concerning refund, check,
bankcard and Associate discount purchase approvals.
o Follow the Key Controls Checklist by: Verifying items on
refund tickets to actual merchandise returned.
o Maintain Operational standards & Practice safe work habits
by: Training Associates and demonstrating safe lifting and
scanning techniques.
o Co-ordinate the schedules, for an adequate number of Cashiers
on registers to provide excellent Customer Service. Making
sure there are no more than three (3) Customers in line.
o Ensure compliance with the Electronic article surveillance (EAS) program
by: Ensuring that all EAS systems are turned on and functioning.
o Maintain a clean and well stocked front end.
o Provide information to Customers, and resolve Customer
complaints.
Previous Experience
Company : Oxigen Services (India) Pvt Ltd
Designation : Dy. General Manager - Channel Sales.
Duration : Sep. 2012 to Mar.2013
Area of Operations - Independent Operations in Delhi, Gurgaon,
Noida, Faridabad and Haryana
Key Responsibilities: Channel Management
o Manage and drive business through a team of Territory
Managers, and Feet on street (FOS)
o Identification and Appointment of new Retail Management Units
(RMU) and Retail Outlets (RO).
o To provide monthly & quarterly targets to team and RMUs,
workout and make business plan for all the ROs, in line with
the organizations priorities and goals and the revenue plan
for the year.
o To drive and over achieve the Revenue Target.
o To devise coverage Strategy for RMUs to maximize the business
opportunities in geographical territory assigned.
o To roll out Schemes for the Channel, to grow and over achieve
the Business Plan.
o Conduct RMU meets to increase brand awareness, grow business.
o Training and development of the Channel Partners and their
sales team for Overall Customer Satisfaction
Company : Kyocera Document Solutions I Ltd
Designation : National Manager IDC Sales
Duration : Jan 2012 to Aug 2012
Area of Operations- - Independent Operations on a Pan India basis, based
out of Head Office.
Key Responsibilities: Channel Management
o To drive and over achieve the Revenue Target.
o Identification and Appointment of New Dealers.
o To devise coverage Strategy for dealers & workout
breakthrough Account Specific strategies with the Channel
Partners to maximize the business opportunities in major
corporate and government accounts.
o To provide monthly & quarterly targets to dealers, workout
and run the marketing engagement plan on quarter-to-quarter
basis & Make business plan for all the Sales Promotion Agents
in line with the organizations priorities and goals and the
revenue plan for the year.
o To roll out Schemes for the Channel, to grow and over achieve
the Business Plan.
o Training and development of the Channel Partners and their
sales team for Overall Customer Satisfaction
o Conduct Dealer Meets to increase brand awareness, and in turn
grow business.
Company : Canadian Tire
Designation : Consolidation Team Member
Duration : Feb 2011 to Feb 2011
Area of Operations - Distribution Centre-Steels Avenue, Brampton. Canada.
Key Responsibilities:
o Working in the Biggest Distribution Centre, spread in 1.4
million Sq Ft area.
o To manage all day to day Consolidation operations in
Warehouse.
o To segregate material for different Retail Stores, and make
a check list for dispatch bay.
Company : HCL Infosystems Ltd.
Designation : National Manager - Warehouse & Logistics
Duration : Dec 2007 to Dec 2010
Area of Operations - Independent Operations on a Pan India basis, based out
of Head Office.
Key Responsibilities:
o To manage all day to day operations in Warehouse &
Logistics.
o To lay down processes in improving the Warehouse activities.
o To Audit and take a account of all 28 Warehouses in India.
< Inventory monitoring and material requirement clearance
< Plan and execute Distribution Strategy.
< Negotiation with Transport vendor
o To establish the processes and systems for new stream of
business
o To co ordinate with Sales Heads for the movement and billing
of material.
o Effectively coordinating with the principals like NOKIA,
KODAK, APPLE, SANDISC, KINGSTON, and WESTERN DIGITAL etc for
material planning and movement location wise to meet
company's revenue numbers.
Company : Xerox India Limited
Designation : DGM Sales - Xerox Supplies Group.
Duration : Mar. 2000 to Jan 2007
Area of Operations - Independent Operations in Delhi, Gurgaon,
Noida, Faridabad and Rajasthan
Key Responsibilities: Channel Management
o To meet and over achieve the Revenue plan set for the areas
of Delhi NCR and Rajasthan
o Identification, Appointment and Development of the Sales
Promotion Agents (Dealers).
o To provide monthly & quarterly targets to dealer, workout and
run the marketing engagement plan on quarter-to-quarter basis
& Make business plan for all the Sales Promotion Agents in
line with the organizations priorities and goals and the
revenue plan for the year.
o To focus on Collections & Dealer Account Reconciliation.
o Training and develop the Channel Partners.
Direct Management
o To Handle various Rate Contracts & Major Accounts & Institutional
Sales
o Men Management Direct/MRE's.
Achievement : The responsibility was given to promote market
share, higher profitability and customer retention in this
region, thus resulting surge in revenue, which is being
successfully done and achieved.
Company : [pic] [pic]Xerox Modicorp Limited
Designation : National Distribution Manager
Duration : Sep 96 to Feb 2000
Area of Operations - Independent Operations on a Pan India basis, based out
of Head Office.
Key Responsibilities:
o Was responsible for overall procurement, distribution &
transportation of Photocopier Paper
o To Plan for Paper Procurement, and plan distribution to
different locations nationally.
o To co-ordinate with different mills, for production of
paper.
o To validate and clear bills of all the mills.
o To validate and clear bills for transporters.
o Was responsible for all distribution and redistribution of
paper nationally.
o Was taking care of import of Colotech paper and Toner from
Xerox globally
Company : Modi Xerox Limited
Designation : Distribution Officer
Duration : Feb 88 to August 96
Area of Operations - New Delhi
Key Responsibilities:
o Handled largest stores in the country
o To effectively plan for spares and consumables.
o To Plan for FSMA material.
Training's Undergone
o Leadership through Quality;
o Selling Skills Program;
o Selling for success,
o Interpersonal Relationship Effectiveness;
o Customer relationship management;
o Code of Conduct-Ethics Training,
o First Level Management Development Program,
o Lean Six Sigma -Yellow Belt
o Attended Innovation Workshop - Six Thinking Hats
o SAP training in S&D (Sales and Distribution) module, from
SAP India.
o Professional Behavior.
o Communication and Presentation Skills.
Rewards & Recognition
o Awarded with Chairman's Challenge in Sep-09.
o Won trip to Finland and Sweden with spouse for the same.
o Awarded Presidents Club for overachieving 2005 revenue plan
o Won trip to Shanghai with spouse for overachieving 2005
revenue plan
o Awarded Star Performer of Qtr III 2005
o Recognized for overachieving H1 2005 plan.
o Qualified for a trip to Singapore and Malaysia in 2005
o Over achieved full year plan 2004.
o Adjudged National Champion "Best Sales Manager" for the year
2001.
o Qualified for Grand Slam and won Trip to Malaysia in 2001, on
over achievement of Business Plan
o Qualified for Trip to Kenya in 2001.
o Qualified for Honours Club and won Trip to Amsterdam in 2002, on over
achievement of Business Plan
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