Customer Service Manager

Michoale A. Lewis

**** ******** **. **

Washington, DC 20032

202-***-****

***********@*****.***

Objective

To bring experience in sales, marketing, management and customer service to

a position with

potential for advancement. Highly motivated professional committed to

surpassing company's expectations.

Work Experience

07/14-Present Intersolultion

Title: Leasing Consultant Silver Springs, MD

Accomplishments Statements

. Contributing to 100% occupancy

. Answering mutli-line telephone

. Organizing residents file folders

. Assisting in recertification paperwork

08/03-Present Self Employed

Title: Nanny Suitland, MD

Accomplishment statements

. Daily homework assignment

. Prepared meals

. Maintained clean environment

. Other duties as assign

. Laundry

Title: Home Health Aide

Accomplishment statements

. Coordinated appointments

. Provided daily care for elderly people

. Prepared meals

. Maintained clean environment

. Other duties as assigned

08/98-08/03 WinnResidential

Alexandria, VA

Title: Leasing Consultant

Accomplishment statements

. Contributed to 95-100% occupancy, at a 492 unit Class A REIT

property.

. Implemented marketing strategy to increase retention

. Processed and approved credit and rental applications

. Provided interviews and tours with prospective tenants

. Processed rental payments and the entry of the payments into Rent

Roll

. Troubleshoot maintenance requests from Tenants

. Corporate outreach

. Answered multi-line telephones, ensured daily cleanliness of the

clubhouse, model apartments, and "market ready" apartments.

. Conducted inspections of the curb appeal

. Responsible for issuing reserved parking for the community

. Provided administrative support to Senior Property Manager and to

the Assistant Property Manager

. Planned resident activities

02/96-08/98 ABMC

Arlington, VA

Title: Administrative Assistant

Accomplishment statements

. Maintaining over 300 office files

. Implement systems, policies and procedures

. Assisting in the enhancement of different department productivity

. Developed correspondences, spreadsheets, and multiple databases

. Log all incoming Treasury checks and Congressional inquiries

. Process and distribute all incoming mail, facsimiles, publications

and deliveries

. Communicate orally and in writing with representatives from

various distribution companies

. Coordinate and maintain an active database of visitors for 24

American Military Cemeteries

02/95-02/96 Marlene's Soul & Seafood

Restaurant

Silver Spring, MD

Title: Assistant Manager

Accomplishment statements

. Intervention between management and staff on all hiring and

dismissals

. Developed restaurant policies and procedures to include a Store

Operations Manual

. Implemented day to day budget margin to maintain the control of

needed inventory and staffing

. Supervised the scheduling and productivity of 35 employees

. Identified problems that may have caused a decrease in the

restaurants sales margin

. Secured the opening and closing of the restaurant on a daily basis

. Organized all staff meetings and promotional events

02/94-07/95 Hecht's Warehouse

Washington, DC

Title: Paperwork Analyst

Accomplishment statements

. Processed all incoming dock paperwork

. Managed a 20 line switchboard

. Supported other department on an as needed basis

. Data entry

Education

2003 Marketing Seminar sponsored by Winn

Residential

2000 Realtors Course for the District of Columbia

1998. Washington Post Fair Housing Training

1994 VMT- Vocational

1993. Calvin Coolidge High School

Technical Skills

Proficient in Microsoft Office, Outlook, Lotus Notes, Rent Roll

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