Sales Representative

Employment History

Softchoice corpORATION, JUN **10 - PRESENT

sR. MANAGER, ECOMMERCE

Provide leadership for ecommerce team consisting of .NET developers,

UI/UX developers, Quality Analysts, IT architects and Designers. This

team is dedicated to ongoing development of www.softchoice.com B2B

procurement platform and recently the creation of the new

http://cloud.softchoice.com platform.

Major Achievements:

Drove adoption of Softchoice.com platform, measured via visits (10%

increase annually) & electronic revenue (10% increase annually.)

Softchoice.com currently transacts more than $100M in revenue on an

annual basis.

Sponsored and led the adoption of Agile development methodology to

increase velocity of development and to deliver features more

steadily.

Sponsored and implemented several enterprise class tools to ensure

softchoice.com is best of breed for enterprise class users. Included

development of Multi-Level Purchase approval tool, enterprise

reporting, Order details 360 view, software renewal calendar, account

management tools, full site facelift (responsive), customer dashboard

(MySoftchoice), and more.

Contributed to the design of cloud.softchoice.com architecturally and

aesthetically, staffed all contracts, and managed all development

resources to deliver the product within a very aggressive timeline.

Responsibilities:

Work with executive business stakeholders, sales representatives, and

customers directly to establish and gain alignment behind a multi year

roadmap for the softchoice.com platform for all personalities of

softchoice.com users.

Ongoing competitive analysis of softchoice.com vs. competitors in

industry.

Present roadmap & timelines to executive team and board of directors.

Hiring of Full time and contract resourcing for delivery of

development projects.

Budget creation and management for development projects.

Participate on sales calls (on site and via teleconference) to assist

sales representatives in communicating the benefit of Softchoice.com

to existing or prospective clients.

Softchoice corpORATION, aug 2008 - jun 2010

sR. MANAGER, managed fulfillment services

Provided services for customers such as PC build, imaging, asset

tagging, delivery, installation, on-site technical support, retirement

and safe disposal of PC's, Servers, and network devices. Customers of

team include RBC, Marsh Canada, Manitoba Hydro, Brookfield, MPAC,

Toronto Police Services, CP Rail, Symcor, Barrick Gold, Apple, Just

Energy, and more.

Major Acheivements:

Created new team at Softchoice to ensure continued delivery of

services to former NexInnovations customers and to bring new service

offering to Softchoice.

Introduced several portfolio management and day to day management

tools to streamline process existing from former NexInnovations team.

Introduced balanced scorecard for measurement of customer

satisfaction, efficiency of employees, and service level monitoring.

Ensured service profitability through standardization of services

across partners, and introduction of account profitability measurement

tool.

Responsibilities:

Work with sales & RFQ teams to identify opportunities for managed

fulfillment services.

Provide quotes and statements of work to customers for all required

aspects of managed fulfillment services.

Provide pre-sales support on site with customers to determine fit and

clarify services to be provided.

Regular on-site visits with customers to provide project report cards

and updates.

Lead team of project coordinators/managers dedicated to providing on

time and accurate rollout of PC's, Servers, network devices.

Report project status via balanced scorecard to senior leadership team

on regular basis.

Ensure profitability of services provided to customers.

Softchoice corpORATION, Jan 2007 - aug 2008

LEAN six sigma black belt

Participated as blackbelt on a dedicated team of process improvement

experts to analyze existing internal processes and affect change throughout

organization.

Major Acheivements:

Ran project to onboard complex enterprise customer accounts such as

RBC that were acquired in Softchoice's acquisition of NexInnovations.

Utilized 6 sigma methodology to save Softchoice ~$800k in energy

savings.

Contributed to the build out of an internal Six Sigma training &

certification program at Softchoice that saw more than 60 employees

certified in a two year period.

Responsibilities:

Train internal employees on six sigma methodology & mentor them

through their projects to achieve orange and green belt

certifications.

Lead/facilitate process improvement projects identified as critical to

success of business.

Assist key departments in development of measurement plans & reponse

plans for managing their specific areas of the business.

Leverage tools from six sigma toolbox to assist business in making key

decisions in a methodical way.

Tools frequently used included: Project Charter, CTQ Tree, Ichikawa

diagram, Pareto, Process capability, hypothesis test, ANOVA,

regression, Rolled Throughput Yield, FMEA failure modes and effects

analysis, MultiGenerational project plan, process mapping, Measurement

plans and more.

Softchoice corpORATION, may 2002 - jan 2007

manager, it infrastructure / architecture

Managed all aspects of IT infrastructure including datacom & telecom,

servers, workstations, networking, services, and applications. Some have

said "Anything with blinking lights!"

Major Acheivements:

Built new primary and secondary datacenters to enable improved

performance and provide redundancy for all critical applications.

Established standardized change management, incident management, and

capacity management practices to reduce downtime of critical

applications.

Introduced several tools for day-to-day monitoring and long term

management of infrastructure and services.

Established balanced scorecard for communication to senior leadership

team and rest of business.

Responsibilities:

Working with the business to create short and long term technology

roadmaps.

Creation of and management to annual capital and operating budgets

several million dollars in size.

Management of service desk team to support Softchoice's 1000+

employees in 5 major call centers and 40 branch offices.

Monitoring and maintenance of hundreds of physical and virtual servers

and core applications.

Regular Performance and capacity planning for all network, server,

telecom, datacom and workstation infrastructures.

Rigorous change management procedures for all infrastructure changes

to control envionments and provide adequate proof of controls to

technology auditors.

Application and data security planning and execution.

Disaster recovery planning (DRP) and implementation for all critical

systems.

Working with auditors to ensure SOX compliance.

Management of several technical teams dedicated to specific

technologies. Technologies implemented & managed included: Red Hat

Linux, Oracle Database, Oracle application servers (ERP), Microsoft

CRM, Citrix, Trend Antivirus (messaging, server, workstation), vmware

ESX, VSI fax, BES server, MS Exchange, MS IIS, MS Biztalk, Biscom Fax

servers, Powerware UPS, recall tape archiving.

Softchoice corpORATION, jan 1998 - may 2002

supervisor, helpdesk

Softchoice corpORATION, jan 1997 - jan 1998

technical sales representative

Softchoice corpORATION, jan 1996 - jan 1997

product information specialist

Education

YORK UNIVERSITY - Toronto, Canada

Lean Operational Excellence for Service Organizations - 2008

Strategic Organizational Change - 2006

Certificate in Six Sigma Black Belt - 2006

PINK ELEPHANT - Toronto, Canada

ITIL Service Management Essentials - 2002

ORACLE UNIVERSITY - Toronto, Canada

11i Systems Admin - 2002

CITRIX SYSTEMS - Toronto, Canada

CCA for Metaframe - 2000

KEYE PRODUCTIVITY CENTER - Toronto, Canada

How to interview people - 2000

Trios college - Toronto, Canada

MCSE (NT, SQL, IIS, SMS, Networking)- 1997/98

Ryerson university - Toronto, Canada

Computer Science - 1996

Contact this candidate