Customer Service Administrative Assistant

Mischa Friend

West Hills, CA *****

818-***-**** *********@***.***

About Me Honest, self-motivated, a fast learner, dependable, personable and

extremely detail oriented. Excellent skills in computer literacy, organization, team

work, customer service, detailed research, and problem solving. Over 20 years of

experience.

Work 9/2013- Current Perian Management Company, LLC Van Nuys, CA

History Executive Assistant to the President/CEO

Served as liaison and provided Administrative support to the Operations Team and

other Executives for 7 different companies, including real estate property rentals

and sales in Texas and 71 Franchise Store locations for: Subway, Yogurtland, and

Round Table Pizza

Assisting with new computer and software implementation and integration.

HR- Recruiting, Workers Comp, EEO filing, New Hire processing, etc.

Designing and creating forms implementing policies and procedures, reports and

PowerPoints for presentations, attending and assisting with store audits, training

and follow-ups

Project Management, Directed Inventory control and loss prevention

Managing credit card and bank reconciliations, AP/AR, GL Coding, Purchasing

Coordinating all events, meetings, travel, training sessions and store tours/audits

10/2012- 09/2013 Right Start Mortgage, Inc. Pasadena, CA

Operations Generalist

QC Audit, Funder, Doc Drawer, Shipper, Jr. Underwriter

Responsible for review, input, and submission of files to FannieMae (ULDD)/GinnieMae

(GinnieNet), and follow up Exceptions/conditions

Conducting QC with validations, verifications, and review reconciliations

Ordering, reviewing and uploading documentation such as Tax Transcripts, SSA's,

VOE's, Credit Reports, Loan Review Reports, UCDP's (SSR's), Early Checks, etc.

Processing Loan Opening and Initial Disclosures, Shipping, MERs Registration, etc.

12/2011- 10/2012 PennyMac Loan Services LLC (Aerotek) Moorpark, CA

File Receipt Technician

Prefunding, QC audits, System Data Input Clean up, ULDD Data Clean up and submission,

Base file review, Creating and shipping Allonges and trailing Docs to DB (Warehouse

Bank), and Creating Spreadsheets of compiled data for Management to use for meetings

Assisted Auditing Department by reviewing base file reviews from other employees and

providing constructive feedback for training

5/2007-11/2011 PureTek Corporation San Fernando, CA

Executive Assistant 5/07-9/09

Executive Assistant to the President/CEO, Senior VP/CFO, and EVP of Op's

Managing and coordinating meetings, travel correspondence for executives and board

members.

Managing accounts payable/receivable

Sourcing & extensive research for purchasing raw materials, manufacturing equipment,

supplies, etc.

Managing reports, spreadsheets, international and local shipments

Creative Services Manager 9/09-11/11

Managing creative process and graphic design project flow from concept development to

delivery.

Editing, proofreading, copywriting, composing marketing advertising and campaign

materials, brochures, creating copy for product labels, cartons, inserts, jars, etc.

and display materials.

Work directly with project management team, regulatory departments, purchasing

department and vendors, attending print press checks, approving art and proofs for

copy, color and design.

Developing presentation materials and media for sales executives.

Extensive researching, sourcing, creating PowerPoint presentations.

Notary Public.

6/2006-5/2007 Alliance Bancorp Encino, CA

Account Manager/Doc Drawer/Executive Assistant

Executive Administrative Assistant to the Senior Vice President

Customer Service, Servicing Fulfillment, Loan file Fulfillment

Pre-qualifications/Loan set up- using Point, Quality Control Auditor, Credit Repair

Loan Processing, Loan Document Drawing

5/2002-6/2006 Countrywide Home Loans/Select Personnel West Hills, CA

Suspense Coordinator / Administrative Assistant

Administrative Assistant to the VP's including HR and OS Management

RVU Technician (Underwriting Assistant)

IT Department Assistant Technician

Loan Funding, Shipping, Post Closing, Customer Service

9/1997-5/2002 Driveguys.com / Pair o'dice Electronics Chatsworth, CA

General Manager / Executive Administrative Assistant

Executive Administrative Assistant to the CEO and VP

HR Management and Payroll, including training new employees for each department.

Accounts Payable/Accounts Receivable, Bank Transactions/Reconciliations, Credit card

batches, Credit Card dispute responses, Headed project for new software integration

and programming

Shipping/receiving, and online order fulfillment, customer service and RMA's

Supervising each departments (not including sales) employees and day to day

operations

Customer service, loan contract approvals, Inventory control, supplies management

9/1993-4/1997 The California Grill Sherman Oaks, CA

Manager/Bookkeeper

Loss Prevention, Auditing, Purchasing, Customer Service, AP/AR,RMA's with

manufacturers and internally with Customers

Supervised all staff, HR and Staffing Management including Payroll, Bookkeeping (two

store branches)

Inventory Control, and Stock/supplies Management, Payroll, Bank Reconciliation's

9/1991-3/1995 High-O Sylver Entertainment Van Nuys, CA

Office Manager/Executive Administrative Assistant

Customer service, Dispatcher, Event Coordinator

Inventory control, supplies management, Bank transactions

Managed creating, printing and launching advertising and mailers

HR Management for 30 employees including payroll and taxes

Education 1990 North Hollywood High School, North Hollywood, CA- Honors Math, English and

Social Studies 1993-1995 Los Angeles Valley College, West Valley,

CA- Graphic Design/Art Major 2000-2014

Fred Prior Seminars, Various Locations, CA- "How to be an Exceptional Assistant",

"Microsoft Office and Excel", and "How to lead a Team".

2002-2005 Countrywide Home Loan Processing and U/W Courses, West Hills, CA- Fraud

Awareness, U/W Mortgage Insurance and Detecting Fraud, Analyzing the Self Employed

Borrower, Calculating Income, Clues Certification, Intro to U/W, Mortgage Lending 101

and 102, Re-verification (RVU) Underwriting, Understanding the Six Month Title, Gems

Overview, Property Flips, Reading Credit Reports and Credit Analysis, U/W Six Month

Title, and VA's, FHA's.

2007 & 2013 National Notary Association, Woodland Hills, CA- Certified Notary

Public, Licensed, Insured and Bonded (Commission Expires 2/01/2018)

Computer Computer Proficient with IBM and Mac Macola ES, Legi, Barcode Pro

and Hardware, Software, Integration, Creative Suite 3 (Adobe Illustrator) and

Technical Programming and light Networking Photoshop

Experience QuickBooks and Quicken Premier Calyx Point, DataTrac, DocMagic, LendingQB

Microsoft Excel, Office, and Outlook (lenders Office), Ginnie.net, Acris, Lending

Express, Access, and PowerPoint Space (LSOP), Credco, MERS, Corlogic, DBcom,

Great Planes (GP) Dynamics and TCBcom, BofI, Countrywide/BofA Gems (Diamond,

PaperSave Ruby, Emerald, etc.), CLUES, FHA Connection,

Adobe Acrobat and Soda PDF Loan Delivery-ULDD, (efanniemae.com), Order

ADP, Paychex, Online Banking Logix -Call Center Edition, and CLUES, FHA

SharePoint, GoToMeeting, 10 key Connection

E-Verify and DataVerify, Kroll Credit Card Merchant Gateway and equipment

Factual Data

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