Customer Service Sales

SCOTT RYDZESKI

***** ******* ***** **** . *******, TX . 77429 . T: 832-***-**** . E:

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OPERATIONS MANAGEMENT ( PROJECT COORDINATION ( CUSTOMER SERVICE

Results-driven and self-motivated management professional with 10+ years of

experience streamlining operations, leading cross-functional teams and

departments and ensuring the utmost customer satisfaction. Successful in

the areas of project management, strategic planning, managing conflict

resolution and implementing sound process improvements to increase

productivity and reduce operational costs.

Highly in-tune with customer needs and requirements and able to create an

aura of excitement about products and services. Adept at diplomatically

responding to challenging situations, developing effective solutions and

upholding a high level of professionalism and positivity in all

interactions with customers, co-workers and management. A motivated self-

starter with a reputation for proficiency, hard work, and reliability;

continually striving for excellence.

Core Strengths:

Project Management & Coordination Operations Management

Process Improvement Client Relations & Satisfaction

Conflict Resolution Initiatives

Strategic Planning Staff Training, Coaching & Mentoring

Team Motivation & Leadership Logistics

Product & Services Knowledge P & L Responsibilities

Customer Service & Support

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RELEVANT PROFESSIONAL EXPERIENCE

Sales Manager & Store Manager In-Training Ashley Furniture Home Store -

Houston, TX 2012 - 2013

Accountable for overseeing all operations of the store, including the

management, training and motivation of more than 35 staff members. Ensured

sales, finance and customer satisfaction goals were met by inspiring teams

to reach their maximum profit and income potential.

. Reported to the general and regional manager daily to communicate

information pertaining to sales targets and overall performance

. Acted as the escalation point for all unresolved customer issues

including inventory and delivery issues; managed conflict-resolution

successfully and developed timely and effective solutions to reach a

customer satisfaction rate of 98%

. Trained/ mentored sales staff on effective sales techniques, customer

greetings and product knowledge

. Conducted daily meetings to discuss financing, daily deals, sales

targets, expectations and any resolved issues; took this time to motivate

and encourage staff through positive interaction, resulting in positive

and upbeat energy on the sales floor

. Managed sales staff effectively by ensuring the right representatives

were communicating with the right customers in order to make as many

sales as possible; team sales goals achieve 90% of the time

Operations Manager Conn's Appliances Inc. - Houston, TX 2007 - 2008

Accountable for managing all operations, including the overseeing of

service technicians, customer service representatives, the dispatch

department and coordinating with appliance manufacturers.

. Scheduled service technicians and ensured they had the correct inventory

and that recorded commissions were correct; implemented procedures to

ensure service technicians were complying with company policies and

processing service work properly, resulting in $40K in saved salary costs

in 6 months

. Trained CSRs on company policies and procedures and ensured they

understood expectations for prompt and courteous service

SCOTT RYDZESKI ( Page 2

18218 Cypress Stone Lane . Cypress, TX . 77429 . T: 832-***-**** . E:

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RELEVANT PROFESSIONAL EXPERIENCE CONTINUED

. Monitored customer service representatives closely for prompt and

courteous service and ensured issues were resolved quickly and

efficiently, resulting in a 10% decrease in dropped calls over a 60-day

period

. Processed return authorizations in accordance with manufacturer's

policies and was able to receive $50K in exchange credits in just four

months and reduced the amount of warehouse inventory

. Developed reports and communicated with the general and regional service

manager to discuss productivity and performance

Operations Manager Coinmach Services - Houston, TX 1998 - 2007

Managed all aspects of operations for this leaser of coin-operated laundry

machines. Accountable for overseeing warehouse operations, customer

service, collections, installations and service calls. Began at Coinmach

Services as a Security Supervisor and was then promoted to Collections

Manager and then finally to Operations Manager.

. Re-routed, reorganized and simplified the collections route that was in

place in order to eliminate duplication during the process; eliminated

15% of the route and 6 full-time positions which saved the company $300K

annually

. Coordinated and scheduled a price-increase project that directly affected

28K laundry machines planned project accordingly to not disrupt daily

productivity and reallocated duties to limit overtime work; completed the

project ahead of time and increased revenue by $1M annually

ADDITIONAL PROFESSIONAL EXPERIENCE

Insurance Broker 4A Benchmark Insurance Group - Houston, TX 2008 -

Present

Demonstrate thorough product knowledge and utilize networking and cold

calling to sell a variety of health and life insurance policies.

. Develop strong and unique relationships with clients that lead to

countless referral business opportunities; provide consistent follow-up

with clients to ensure satisfaction

. Organize large-scale meetings/information sessions to inform members of

the community on Medicare and other insurance products

Sales Associate Rooms To Go Furniture - The Woodlands, TX 2010 - 2012

This position served as an introduction to sales. Developed successful

sales techniques and built strong relationships with customers to sell

$850K within the first year and close to a million in the second, resulting

in a 29% increase from year to year.

. Implemented a system of enhancing customer satisfaction during and after

the selling process; provided consistent follow-up by calling customers

48 hours after the sale and after the delivery of their purchase to

ensure complete satisfaction; directly affected repeat business and

referrals

. Demonstrated thorough product knowledge and developed informative and

engaging presentations for customers

Previously Held Positions:

Program Administrator Texas Youth Commission - Austin, TX

Program Administrator Gulf Coast Trade Center - New Waverly & Buda, TX

General Manager Star Enterprises - Huntsville, TX

EDUCATION & CERTIFICATIONS

Certified General Lines Agent (Life, Accident, Health and HMO) #1562939 -

Exp: 4/13/2015 State of Texas

Bachelor of Science in Criminology and Corrections Sam Houston State

University - Huntsville, TX

Certified Personal Lines Property and Casualty Agent

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