Customer Service Supply Chain

Donald E. Whiteaker **********@*****.***

***-* * ****** **. 440-***-****

Highland Heights, OH 44143

Professional Summary

Supply Chain Strategy Talent Management Sales and Ops Planning Advanced Planning

API Strategic Sourcing Regulatory Compliance

A proven Supply Chain leader who has successfully managed all aspects of Strategic Sourcing, Demand

and Capacity Planning, Distribution, Warehousing, and International Trade Compliance. Particularly

successful in developing and implementing processes and solutions that drive efficiencies across the

supply chain, including Forecasting, Advance Planning Systems, and processes and procedures for

supply chain regulatory compliance in a cGMP environment.

Professional Experience

Boehringer Ingelheim, Inc. 2003-Present

Cleveland, OH

Director of Supply Chain Management

Recruited to this manufacturer of injectable pharmaceuticals to transform its Supply Chain

organization, processes, and systems to support its high growth strategy. The company

employed nearly 1600 employees with sales of over $750 million annually in over 20 countries.

Managed all aspects of the Supply Chain including Strategic Sourcing, Demand and Capacity

Planning, Distribution, Warehousing, and Import/Export Operations that supported both branded

and generic aseptic pharmaceutical manufacturing and distribution.

• Implemented an S&OP process which yielded 95% on-time service levels while decreasing

inventories by 20%.

• Developed the organizational structure and recruited the key talent (over 100 team members

within Supply Chain) to support achievement of its high growth strategy.

• Implemented key metrics and systems that led to continued high levels of on-time execution

within the plant operations.

• Scoped and implemented a planning process for maintenance work orders which drove 98% on-

time completion for nearly 4,000 work orders on a monthly basis.

• Developed and implemented the site plan for the warehousing and distribution function.

• Appointed to the Global BI Supply Chain team to set strategy and develop operational synergies

across the various processes and systems globally.

• Negotiated supply agreements with Active Pharmaceutical Ingredient manufacturers which

averaged 10-15% reductions annually on a purchase base of approximately $150 million.

• While leading Trade Compliance activities achieved the first site certification for CTPAT for any

US Boehringer operating unit.

• Appointed as liaison to the Generic Pharmaceutical Association working committee to develop

industry guidelines to comply with the newly enacted Drug Quality Safety Act.

13 November 2014

Goodrich Performance Materials, Inc. (Noveon) 1998 - 2003

Cleveland, OH

Global Supply Chain Manager

Joined this global manufacturer of specialty chemicals to bring transformative supply chain

processes to a division which was being prepared for sale to a venture capital concern. The

division had nearly $1 billion in sales in over 50 countries.

Managed the overall global Demand and Supply Management structure within the Performance

Coatings network of sites (China, Europe, Middle East, and Africa.), resulting in substantially

improved customer service performance.

• Implemented Futurecast across the network which brought forecast accuracy to 95% for all

product lines.

• Implemented I2 Advanced Planning System which yielded a significant increase in capacity

utilization while reducing inventory investment.

• Orchestrated and delivered strong Supply Chain results across a network of sites in Europe with

direct line management of Supply Chain Operations in Brussels, Barcelona, and in the UK.

• Implemented Lean and Six Sigma methodologies and projects which yielded significantly lower

inventory and transportation costs across the network.

• Winner of the President's Award in 2002 for instituting global Lean Manufacturing processes.

Additional Relevant Experience

NuFactor, Inc. 1995-1998

Temecula, CA

Vice President of Operations

Start-up bio-tech distribution and pharmacy services businesses provider.

• Led the development and implementation of the business plan which led to successful first round

funding.

• Created the operational infrastructure for pharmacy operations, customer service, distribution,

and billing.

Quantum Health Resources, Inc. 1992-1995

Orange, CA

Director of Operations

Start-up, high growth pharmacy services provider that went public in 1990 and taken private in

1995. Sales topped out at nearly $300 million annually.

• Managed pharmacy and distribution operations for this provider of blood products and ancillary

medical supplies.

• Developed strategic alliances with biotech manufacturers that allowed the company to achieve

significant sales growth.

Baxter International, Inc. (Caremark) 1986-1992

Deerfield, Illinois

Director of Operations

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Joined this startup company, which was purchased by Baxter. The Caremark division was a high

growth compounding pharmacy services provider which went from sales of approximately $50

million annually in 1985 to nearly $2 billion in 1992.

• Directed operational teams that integrated new acquisitions into the network. Teams were

responsible for staffing, IT infrastructure, and physical plant and office infrastructure.

• Responsible for the operations of over 100 compounding pharmacies that provided complex

therapies to patients, hospitals, and alternate site facilities.

• Managed the fleet of nearly 30,000 intravenous infusion pumps.

Abbott Laboratories 1980-1985

N. Chicago, Illinois

Production Superintendent

Division Planner

Various roles of increasing responsibility in production and Supply Chain Management in the

Hospital Products Division, which was the largest producer of sets and devices for hospital use in

the United States at that time.

• As division planner for the Puerto Rico device plant in Barceloneta, implemented planning

systems that drove 95% customer service on sales of nearly $500 million annually.

• Implemented the Basic Projection System, work order tracking through the plant, and various

other system enhancements which supported achievement of the production and sales goals.

Education

MBA, Case Western Reserve University, Cleveland, Ohio

BA, University of Cincinnati, Cincinnati, Ohio

Trainer Certificate Program, Crosby Quality College, Cleveland, Ohio

Project Management, Kent State, Kent, Ohio

Certificate Program, Healthcare, UC Irvine, Irvine, California

13 November 2014

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