Process Executive

Murali Mohan Reddy Gajjala

Mobile: 076******** ~ Email: *************@*****.**.**

Career Objective: To aspire for job satisfaction in a dynamic environment

with a never-say die attitude by making each step learning experience and

keeping with the latest happenings around.

Work Experience:

. 3.4 years of experience in BPO Healtcare

. Ability to learn through new things in the process and share the

knowledge to the team members.

. Hard working, responsible and fair person with a commitment to prove

my skills

Organizational Experience:

United Health Group Information Services Pvt. Ltd. Sep

2010 - Jan 2014

The organization is a leading healthcare company. UHG offers a

comprehensive array products and services to individuals through Health

Benefits and Health Services business.

Billing, Recon & Enrollment (Enrollment Process)

Role: Claims Associate

Achievements:

. I played a key role as a pseudo SME for Disenrollment Process in AEP

Period.

. Handled 18 members team successfully as a pseudo SME for Disenrollment

Process.

. Learned 6 new processes (Disenrollment, LEP, Applications, Changes,

PCP changes and Undeliverable Mail) within a span of two years and

have good command on the process.

. I was recognized by the Trainers, Managers and received the Best

Trainee Award for excellent performance in the LEP process training.

. Received appreciation from onshore for clearing out all the aged items

in the queue without missing TAT.

. Received appreciation mail from my SDL for sharing scenario when I got

error and that helped the team a lot.

. Received Star of the Month awards and Process championship award for

excellent performance

. Ensure that the team is motivated through several team meetings when I

was a pseudo SME.

. Successfully trained all the new resources.

Responsibilities:

. Planning of work for each day based on inventory to achieve 100%

productivity.

. Planning of work to ensure we are in TAT as a Team.

. Achieving more than 100% productivity and quality targets set by the

company.

. Responsible for checking the LEP inventory and allocating the same to

the team members and ensure to clear the inventory by EOD.

. Helping and clarifying the team queries with regards to process.

. I used to allocate the internal audit's data and publish the internal

audit score of the team members.

DST Worldwide Services India Pvt. Ltd. Aug 2007 - Aug

2010

DST is a one-stop organization that offers a complete platform of long-term

care insurance services, including product development, as well as

administrative and back-end support for both Group and Individual markets.

MetLife (Enrollment Process)

Role: Sr. Process Executive

At my associate level, I worked for Enrollment process which involved

different levels of insurance products like MetLife.

After being promoted as Sr. Process Executive, I used to send reports of

the inventory and helped to improve process instructions.

Achievements:

. Handled 20 members team successfully when manager and TL were on

leave.

. Received "Achiever of the Month and Star of the Month" awards.

. Promoted from Process Executive to Sr. Process Executive.

. Always achieved outstanding ratings for continuous top performance.

Responsibilities:

. Preparing the required reports for the management.

. Preparing daily reports, day end status reports and sending them to

the clients.

. Helping and clarifying the team queries with regards to process.

Academic Credentials:

. B.Sc with Computer Science from Sri Venkateswara University.

Technical Skills:

. MS-Office, Windows Operating System, C Language

Personal Profile:

Father Name : G. Venkataramana Reddy

Date of Birth : 14-02-1979

Nationality : Indian

Marital Status : Married

Language Known : English, Hindi, Telugu and Tamil

I hereby declare that the information furnished above is true to the best

of my knowledge and I am confident of my ability to work in a team.

Date:

Place:

(Murali Mohan Reddy

Gajjala)

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