Customer Service Manager

Roshin O R

Mobile. : - 954-***-****

Odatt House, Thaikkad PO

Guruvayoor,Thrissur, Kerala

E mail: ***********@*****.***

Career Objective

To achieve a professionally challenging position with a company that gives

me an opportunity

to render creative solutions and quality services for the progress of the

company, which will be

mutually beneficial for my career growth

Professional Profile

2014 - Gopu Nandilath Group

Presently associated with Gopu Nandilath Group as HR Manager

Career Summary

In charge of all the activities relating to HR and Admin. Mainly focus on

HR strategy and policy implementation for the correct functioning of the

group. Few KRA is given below

. Preparation of salary statement

. Hearing issues of employees and reporting to the chairman

. Employees Punctuality and discipline

. Add new branches under ESI/PF Coverage

. Right sizing the employees strength

. Statutory obligations

. Design and implement HR policies

. Time and attendance Management

. Solve IR related issues

. Frame Organizational and designation structure

. Schedule training

. Develop HR policies

. Proper documentation

. Follow proper punching system

. Maintain professionalism in the organization

. Frequent branch visit and monitor work efficiency

2011 -2014 Boby Chemmanur International Group

Working as HR executive at Boby Chemmanur International Group Corporate

Office, Thrissur. Mainly focus on its NBFC division -Chemmanur Credits &

Investments Ltd.

Career Summary

. In charge of Recruitment Activities

. Coordinating the Joining Formalities

. Pre reference Check and coordinating Employment Back ground

Verification with Vigilance Officers

. Preparing and Issuing Offer letter, Appointment Letter, Confirmation

Letter, Warning Letter, Experience/Employment Certificates &Pay slips

. Calculation of Attendance & Leaves

. Maintain statutory registers

. Supporting ESI/PF calculations

. Following 90 degree annual appraisal system

. Preparing and verifying the payroll data and processing the Salary

. Coordinating Corporate Salary Accounts with Banks

. Handling Statutory compliance

. Issuing Temporary /Permanent ID Cards.

. Handling Grievance

. In charge of Employee Communication Activities

. In charge of Employee Engagement Activities

. Created/Developed/Implemented various HR Policies

. Developed Organizational Chart

. Developed Employee Grading Structure

. Revamped the entire MIS Structure. Keeping Record of various HR

Activities/Maintaining MIS

. In charge of Disciplinary actions

. Handling Exit Interviews/Separations

. Designed & developed HRMS software with support of IT Team

2011 January-2011-June - BRD Securities Ltd

Six month experience in BRD securities Ltd as Branch In charge.

> Verify purity of gold before acceptance of pledge

> Counting/ tallying/ custody of gold packets and end-of-day

transfer to strong room

> Authorization of Voucher, Cash book, cash stock etc.

> Attend to customer complaints

> Ensure KYC norms are strictly complied with

> Correspondence and follow up with regional office for gold loans

requiring prior sanction

> Ensure statutory and regulatory compliances

2009-2010 - Manappuram General Finance Ltd

Eight month experience in Andhra Region as Branch Manager

> All over administration of branch

> Ensure punctuality, discipline, and prompt customer service.

> Sanctioning of Loans above Rs.20000/- to 5 lakhs

> Achieve business targets of all the products like Gold Loan,

Debenture, Money Transfer,

> Submit daily reports on business growth (Gold loan, Deposits, money

transfer)to Area Manager

> Ensure that all records/ registers required under Shops &

Establishments Act and labour laws are properly maintained at the

branch

> Ensure adherence to Reserve Bank of India instructions/

guidelines

> Active involvement in promotional activities

> Conduct weekly training classes for junior staff members at

branch

> Ensure adequacy of insurance coverage for branch premises and

other securities

> Follow up and timely recovery of overdue accounts

> Gather market intelligence about competitors

2006-2007- BPCL - Kochi Refinery

One and half year experience in HR/ Project Monitoring Section as HR

Management Trainee and Admin Assistant at Bharath Petroleum Corporation Ltd

- Kochi Refinery

Formal Qualifications

. MBA (HR and Marketing), Bharathiyar University Coimbatore (2007-2009)

. B com (Co-operation), Calicut University (2003-2006)

Achievements

. Executive member of Management Association RVS IMSR

. Participated in Management meet conducted by S.N.S Institute of

Management for the Best Management Event, Coimbatore

. Played the role of Organizer in SIGRUN'07- Inter-collegiate Programme

conducted in RVSIMSR

. Conducted training in NIRMALA college as part of our curriculum

. Organizer of 2nd NATIOANAL CONFERENCE ON STRATEGIC MANAGEMENT'09

Programme conducted in RVSIMSR

. Participated in DINNING ETIQUETTE TRAINING Conducted by RVSIMSR

Key Modules

. Good communications skill

. Managerial qualities

. Ability to face challenges

. Emotional stability

. Adaptability

Technical Skill

MS Office, Tally

Personal Details

Date of birth: 28/03/1986

Nationality : Indian

Languages Known: English, Malayalam, Tamil, Hindi and Telugu

Interests & Activities

Listening to Music, Travelling, Interacting with peoples

References are Available on Request

Contact this candidate