Operator College

Ajeet Srivastava

Address

B-** Ground floor Vipin Garden,

Dwarka More

New Delhi 110049

Email ID: *******@*****.***

Phone: 750-***-****

Objective

Looking for a Career that offers Innovation, Excitement and Challenge in this

rapidly changing fast paced world. I want to be a part of the Organization where I

can excel over Excellence and contribute to the overall development of the

Organization.

Educational Qualifications

B.A from R.M.P Degree College Sitapur in 2002 ( Kanpur University)

12th from Government Inter College Sitapur in 1999 ( U.P. Board)

10th from Government Inter College Sitapur in 1997 (U.P. Board)

Professional Education

Have some fundamental knowledge in computer

Know the shortcuts in excel, Microsoft windows, world and outlook.

Know the short hand and typing in Hindi.

Knowledge in making post production report.

Work Experience

Benefit Operation Analyst in Aon Hewitt from 3rd Jan 2013 to 2nd June 2014.

Responsibilities

Researches complex benefit issues and formulates resolutions/recommendations

by analyzing fact patterns and applying plan provisions and best practices.

Provides resolution in accordance with due dates and documents processes.

Conducts system edit clean up including researching and determining reasons for

errors and resolving errors which may include working directly with client or

third party vendor to obtain correct data/information.

Manually performs benefit processes and complex calculations that are not

automated, requiring plan knowledge, analysis, and interpretation. Identifies and

recommends a methodology for completing calculations by referencing guidelines

and best practices and validates recommendation with BOM or BSM for final

approval.

Generates ad hoc benefits related reports by writing queries and analyzing data for

accuracy.

Develops and documents benefit related processes and guidelines

Work Experience

Senior Team Member/ Wire Repair operator in BA Continuum India Pvt. Ltd (BACI)

(A non-bank subsidiary of Bank of America) from 17th December 2007 to 25 may 2012

Work Profile

Wire Repair operator (Global wire Payments System)

Responsibilities

To make correction in the SWIFT.

By using WTX correct the account number and payments which is not going to straight

through wire payment system.

Assist new hires such that they are productive on the floor in the shortest possible time

frame.

Interact with LOB on process related issues through email and phone call.

Maintain leave tracker and workforce utilization sheet.

Handle all logistics related issues: roster management, shift rotations etc. of associates

Achievements

Won 2 times bronze awards in quarter 3rd and 4th for production and accuracy in Bank

of America.

Won superstar of the month award in Bank of America.

Hobbies & Interests

Dancing

Reading books

Personal Details

Date of Birth : 01-05-1982

Gender : Male

Marital Status : Married

Correspondence Address : B-10 Ground floor Vipin Garden, Dwarka More

New Delhi 110049

Date: (Ajeet Srivastava)

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