Customer Service Sales

George W. Lee

*** ********* ( Irvine, CA ***** ( ******.***.***@*****.***

( Cell 949-***-****

General Summary

. Dedicated Self-starter with proven record of service/sales success.

. Strong motivational talents - generates enthusiasm for productive action.

. Understands the importance of building strong customer relationships.

. Committed to excellence - won't settle for second best.

Areas of Expertise

Account Management Advertising/Promotions Client Relations

Customer Service Sales Product Marketing

Training & Development Retail Category Management Sales Development

Education

Bachelor of Science, Business Administration (Marketing Management), Oregon

State University

Professional History

Sales Director, Smile Foods

2007-Present

. Distributor of Gluten-Free Tortilla Chips, gourmet potato chips, and

asian chips. Introduced other lines of snack related items to

independent/convenience stores. Offered private labeling to clients

and provided custom packaging

. Distributor of electronic cigarettes, grew independent base of sales

representatives and accounts, designed packaging and target marketing

of product lines. Brand is highly successful in local marketplace.

. Import/Export knowledge to assist international distribution of

product lines

. Provided route management for independent contractors, merchandising,

and promotions.

. Solid understanding of Manufacturing process of Tortillas & Chips

. Current clients to assist in determining quality product issues,

intolerance, and self-promotion

. Stay informed and updated on industry trends and leverage key

relationships with professional organizations and industry leaders to

grow the business

Territory Sales Manager, Philip Morris USA/Altria Sales & Distribution

2004-2011

. Conduct business to business sales calls and maintain relations with

independent, retail and mass merchandise accounts in a $14M sales

territory. Accounts successfully penetrated included 7-11, Arco AM/PM,

Ralph's, Walgreens, CVS Pharmacy, and Costco Wholesale.

. Developed and facilitated sales and training meetings, provided strategic

business reviews with all accounts, allocated promotion resources with

POS and category management look, strategic stock/inventory levels,

developed creative merchandising/plan-o-grams for attractive retail

"look", and launched new brand penetration.

. Achievements included a "Top 5 Ranking" amongst all territory sales

managers in the section in fiscal year 2004, 2005, 2006, and 2007 (per

Performance Appraisal)

. Excellent rapport building skills to maintain high retention rates for

current customers

District Manager, Aramark 2002-2004

. Managed and trained account executives representing uniform services

prospecting small to large national accounts. Total district revenues

exceeded $3.4 M for fiscal year which represents over 1800 commercial

accounts. Other responsibilities included P&L, motivation & goal

setting, customer service, and heavy administration.

. Received Top District Service Audit Review for fiscal year 2003.

. Other achievements include being ranked one of the Top 5 Districts for

fiscal year 2003

. Outstanding proposal written and oral skills to penetrate/maintain new

business generation

Inside Sales Manager, SBC-Pacific Bell

1999-2002

. Managed and trained 12-15 account sales representatives in

prospecting, upselling telecommunication services. Provided great

customer service & retention training for representatives, project

management skills, and reaching sales objectives/quotas per month.

. Trained all representatives in building their business, building model

behaviors, and resolving service issues using quality measures

throughout Southern CA.

. Received numerous awards/recognitions for outstanding performance in

sales/service, 1999-2002.v

. Developed promotional programs, established P&L, and provided general

management activities for all account sales reps.

Vice-President, Cascade Food Company 1987-1999

. Managed and maintained all retail & headquarter accounts located in the

Pacific Northwest for this startup company. Clients include Albertson's,

Food-4-Less, SuperValu, Safeway, Waremart, and major independent chains.

. Introduced & promoted a new line of fresh & deli meat products that made

our sales reps highly successful. In addition, promoted other general

product lines as company expanded.

. Provided outstanding customer service, creative display merchandising,

and established quality working relationships with buyers. In addition,

handled P&L for all branch offices as well as managed inventory control.

. Acquired and successfully serviced over 160+ accounts that generated in

excess of $29M annually via daily operation/supervision of sales

representatives and account supervisors.

. Outstanding proposal written skills to penetrate /maintain new product

introductions

. Provide overall thought leadership to the CEO on trends, with strong

emphasis on sales growth and execution

. Learned valuable input from President of company to understand history,

opportunities, and threats

. Leadership provided to meet/exceed sales objectives as projected by CEO

and Cascade Food Co.

. Ensure excellent selection and training of a talented sales staff to

operate successful plans in order to assist at all vital positions

Willing to Travel ( References available

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