Customer Service Representative

EDDIE J. STEVENS JR

*** ****** ******, *** **,

Brooklyn, NY 11233

Mobile: 347-***-****/347-***-****

Email: ********@*****.***

Part Time Porter/Real Property Attendant

(2) 10-Hour OSHA Certifications

Account Sales Representative

Mortgage Loan Originator

Customer Service Representative

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Summary of Skills

? Clean residential buildings by sweeping, mopping, handle

trash and recycling waste on a weekly basis.

( Sold residential loans to first time homebuyers and

provide refinancing loans for homeowners.

. Possess strong communication, organizational, problem solving

skills.

. Experienced in call centers for customer service, inside sales

and telemarketing fast paced industries.

. Team player, assisted co-workers and managers in minor

operational office projects.

Experience:

Residential Porter/Building Superintendent

Independent Contractor for Marion Realty LLC

03/2009 to Present

? Perform light maintenance cleaning hallway floors,

empty trash cans, prepare recycle trash for pick up trash

collection days by the New York City Sanitation

Department, daily sweeping sidewalks of the residential

building, replace bulbs in hallways in various buildings.

? Occasional interaction with tenants regarding

rent payments, apartment rental showings, report repairs to

management.

? Create memos to inform tenants about new procedures

upon the building owners request.

? Have to interact with various contractors such

as plumbers, electricians, boiler technicians to insure

repair completions.

Outside Sales Rep/Team Leader JAD Corporation of America

03/2006 to 09/2007

( Sold building maintenance supplies to residential

management companies within the New York City area.

( Sold trash bags, compactor bags, rodent repellent trash

bags, floor machines, floor finishes, floor mats, cleaning

products

( Conduct demonstrations of cleaning products and floor

machines.

( Supervised a team of eight men to install photo

luminescent strips and exit signs that illuminate in the dark

for emergency exit purposes in case of building emergencies

in Manhattan commercial buildings

( Performed as an installer to install photo luminescent

materials and exit signs in commercial buildings In New York

City.

Production Assistant (Temp) Oliver Staffing Incorporated, New

York City 10/2005 to 02/2006

. Worked as a temp as video production assistant and a shipping clerk.

Mortgage Loan Originator Municipal Credit Union, New

York City 10/2004 - 03/2005

. Originate mortgages to members of the Municipal Credit Union.

Conducted homebuyer seminars.

. Pre-qualify, interview, and take applications at all MCU

branch locations when scheduled.

Senior Loan Consultant Global Home Loans and Finance,

NYC 08/2003 -08/2004

. Responsible to pre-qualify prospects for mortgage loan

origination and initiate loan packages to the prospects

needs.

. Performed selling mortgages to first time purchasers and

current homeowners for refinancing.

Service Group Associate UBS Financial Services, Weehawken,

New Jersey 10/2000 - 08/2003

. Answered two incoming call lines in ACD Call Center

Environment from Financial Advisors

. Handled an average of 45 to 90 calls per day combined totaled

of both call lines per day.

Education - LaGuardia Community College Data Processing

09/1983 - 02/1985

Certificate of Achievement OSHA 10 Hour General Industry

Safety and Health Certification June 2014

Certificate of Achievement OSHA 10 Hour Construction

Safety and Health Certification April 2014

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