Customer Service Representative

Katrina Coleman

**** ********* **. #**** ***** TX 75025 469-***-**** *********.**@*****.***

Objective Seeking a position in the customer service industry/Retail where my passion for learning will be valued. I

am a quick study and look forward to being challenged with new information and techniques.

Skills Summary

1. 8. 14. Inventory, preparation,

Chemical Peels pH 3.0 General Office

2. Skills sanitation

Microdermabrasion

9. 15. Patient/client education

Computer skills

3. Waxing/ sugaring

10. 16. Medical Terminology

Basic bookkeeping

4. Regular/ Spa Facials

11. abbreviation

Marketing & Sales

5. Fashion Merchandising

17. Chemistry and massage

12. Motivated person

6. Makeup

therapy knowledge

13. Runway Events

7. Customer Service

18. Telecommunications

Education

Ogle School of Hair, Skin, and Nails, Dallas, TX Certificate of Completion, 2013,

Licensed Esthetician

Trained in chemical peels/ microdermabrasion/Makeup

Clinical Case Study Program- customized rotation therapy utilizing aggressive chemical peels in conjunction

with microdermabrasion and enzymes as well

Product experience: Cosmedix, Skin Fitness, Med derma and RX System, Dermelogica

Named Student of the Week

Perfect Attendance Award and Service Performance Award

Ogle Student Council Member

Volunteer for “The Bridge” Homeless shelter

Stratford Senior High School, Houston, TX May 2010

Honor Roll Student, Grade Average 3.52

Experience

Stonebriar Spa, Frisco, TX July 2014

Spa Attendant/ Receptionist

Greet clients/check in and check out guests

•

Schedule Appointments/Collect gift cards etc.

•

Prep Guests with robe and seat them in waiting area

•

Housekeeping/laundry/sanitization

•

Ebrahim’s Photography, Lake Charles, LA November 2013-May 2014

Lead Makeup Artist

-Style models for photo-shoot

-Answer E-Mail response/phone calls

-Schedule Appointments

Résumé, Page 2

-Booking Models

Old Navy, Beaumont, TX August 2012-Febuary 2013

Sales Associate

Most Old Navy Cards four times in a row

Resolved customers concerns

Cashier/Front end supervisor

Handled large cash/credit transactions

Worked with store merchandising team (unloading shipment)

Worked with store Signage team (Changing store prices/ markdowns/sales)

Geek Squad, Houston, TX October 2010- July 2012

Sales Associate

Telecommunications/Retail Sales

Resolved customers issues providing great customer service

Used four computer monitors to aid clients with defective equipment

Worked with BestBuy Chat/ BestBuy Mobile/ BestBuy Sales

Acted as Customer Service Representative/ Aid clients with orders

Additional skills and experience

Worked Houston Fashion Week 2012 (Providing make up for models)

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