Customer Service Project Manager

JAMES SHEDLIN

**A Heritage Hills Drive, Somers, NY 10589

Email: *********@*******.***

Phone: 914-***-****

Objective: Motivated, entrepreneurial professional with 25+ years sales experience

seeking to contribute to the growth and success of a company through applying strong sales,

business development and marketing skills.

WORK EXPERIENCE:

Kuritzky Glass Company, Mount Kisco, NY 2008 to 2014

Project Manager / New Business Development Director

General Duties:

In addition to my project management functions, I conduct business to business account

development responsible for 25% of company’s sales revenue. Only a small portion of

my time is devoted to new business development. If I could devote more time to this

effort, I could increase business by 100%.

• Serve as account manager -- manage 50 existing accounts.

• Manage assigned projects from turnover meetings to completion and close out.

• Manage multiple projects ranging from $25K to 1 million dollars.

• Manage submittals, contract documents, schedules, purchasing, contract change orders

and progress billing applications.

• Complete material takeoffs and review material takeoffs for quality control.

• Responsible for each assigned project being completed on time to the terms of the

contract and under budget.

• Maintain good working relationships with general contractors, architects, building owners,

suppliers and coworkers by working to avoid potential problems and resolving disputes in

the best interest of the company.

• Work harmoniously with operations to coordinate material delivery and installation

logistics.

• Responsible for understanding industry practices, processes, standards and impact on

project activities.

• In depth experience with manufacturers such as YKK, EFCO, Oldcastle Building

Envelope and other aluminum architectural product manufacturers.

• Completed OSHA Certification.

JAMES SHEDLIN PAGE 2-914-***-****

J. Shedlin, Inc. Mount Vernon / New Rochelle, NY 2003 - 2008

Owner / Jeweler

Founded, owned and operated this jewelry repair company. Responsible for the overall

management of this jewelry store. Managed the daily activities and operations which

included the planning out of the work assignments and work schedules of the employees,

assigning the specific duties of these employees, directing the store personnel to their

specified merchandise and conducted employee performance reviews.

As a jewelry designer, handled requests from customers if they wanted to purchase

personalized jewelries (Custom Made). Sketched the desired design and soldered it to

make the jewelry.

Conducted business development and all promotions and advertisement for the store

and its jewelry merchandise. Kept track of business resulting from such

advertisements and promotions. Through effective business development activities,

contracted with several large corporations to provide them with jewelry services for

their stores in the area increasing business by 50%.

• Responsible for performing inventory of the whole store which involved the

counting or checking of stocks, reconciling of cash with sales receipts, keeping

store transaction records and ordering merchandise and stock when necessary.

• Practiced great customer service and handled and addressed the queries or

concerns that arose from the clients. Created a following of loyal customers

throughout the Tri-State area.

Reyman Jewelers Mount Vernon, NY 1986 - 2003

Jeweler / Salesman

As a jeweler and jewelry designer, handled requests from customers when they

wanted to purchase personalized jewelries (Custom Made). Sketched the desired

design and soldered it to make the jewelry.

As a salesmen, familiarized myself with the latest jewelry styles and fashion by

educating myself using trade publications, other catalogues, and attending Jewelry

industry presentations and Security seminars. Knew the type of jewelry to promote

to customers in keeping with the latest trends in the jewelry industry. Consistently

exceeded sales quotas.

Education:

University of Hartford, Business Major, 1976 -1980

Mercy College, Business Major 1984 -1986

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