Customer Service Sales

Jennifer Elliott

******.*.********@*****.***

Home: 281-***-****

Mobile: 774-***-****

Objective:

Enthusiastic and ambitious EHRS graduate seeking a challenging opportunity which will utilize my CEHRS certification. Highly organized professional, excellent at juggling multiple tasks and excels at working under pressure. Offering versatile office administration skills, strong work ethic and dedication.

Relevant skills:

Proficiency in Microsoft Office with knowledge of medical office software programs

Accurately communicates vital information in clear written and verbal formats

Has a clear understanding of most medical terminology

Ability to work with different types of people in a caring, courteous and professional manner

Highly motivated, detailed and an oriented individual, continually seeking self improvement

Knowledge of HIPPA and HITECH upgrade requirement

Adapts to new situations quickly and works well under stress

Effective in assessing and resolving obstacles and enhancing workplace stability

Education:

Fisk University- Electronic Health Records and Reimbursement Specialist program

Georgian College- 2yr Associates degree in Travel and Tourism

High school diploma from The Student School(TSS)

Certification:

National Healthcareer Association (NHA)

CEHRS- Certified Electronic Health Records Specialist

Service Excellence: Business etiquette, effective time management, fundamentals of communication, fundamentals of customer service and and problem solving skills

Work Experience:

Mount Dennis Family Chiropractic

Position: Chiropractic Assistant

Responsible for checking patients in/out, collecting payment, making follow up appointments and entering charges in the computer

Protected the security of medical records ensuring that confidentiality is maintain

Retrieve/prepare medical charts for chiropractor

Responds to call and provide information on various services of the office

Ordered and distributed office supplies while adhering to a fixed budget

Processed accounts receivable and accounts payable

Answered and managed incoming/outgoing calls while recording accurate messages

Billie Bear Cottage Resort

Position: Assistant Manager

Made and confirmed reservations for current and future years

Promptly and empathetically handled guest concerns and complaints

In charge of planning and implementing child activities

Handled currency and credit transaction quickly and accurately

Resolved service related problems in a timely manner

Managed/supervised 6 staff members

Oversaw inventory and sales of small tuck shop on premise

Home Depot

Position: Merchandising Associate

Answered customers questions regarding store merchandise, department information and pricing

Merchandise/maintain various products to enhance service and increase sales

Recognized by managers for detail orientation and multitasking ability

Achieved employee of the month based on mutual respect and communication with customers and staff

Merchandise/maintain various products to enhance customer service and increase sales

Implemented plan-o-grams, new item placements, stock rotation and building displays and signs

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