Customer Service Representative
Resume:
Amy Cook
Hugo, OK
***.*******@*****.*** - 541-***-****
WORK EXPERIENCE
Business Service Representative
Bay Area Hospital - Coos Bay, OR - August 2012 to October 2014
Responsibilities
Submit electronic and paper claims to commercial insurance companies
Follow up on unpaid claims
Appeals denials as appropriate
Worked credits on accounts and refunded payments to appropriate parties as applicable
Skills Used
Microsoft Word and Excel
Microsoft Outlook Management
10 Key
Customer Service Skills
Registration Services Representative
Bay Area Hospital - Coos Bay, OR - December 2010 to August 2012
Responsibilities
Obtained demographic information from patients
Verified insurance eligibility and benefits
Operated Hospital Switchboard
Skills Used
Computer literacy skills
Reacted to emergency situation with calm and collected demeanor
Medical Records Clerk
Dr. Charles P. Reagan's Office - Coos Bay, OR - May 2007 to March 2008
Responsibilities
Submitted medical records to requesting parties as appropriate
Set up appointments for patients
Filed medical charts
Coded super bills
Skills Used
Computer literacy
Microsoft word and excel
Time management
EDUCATION
Medical Clerical
Southwestern Oregon Community College - Coos Bay, OR
2008 to 2010
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