Customer Service High School

J ean Emile Berube Telephone: (***)

***-****

** ****** ****** *****; Apt. 210 Fax: 705-***-****

L indsay, Ontario K9V 5A8 E-mail:

***********@*****.**

HIGHLIGHTS OF QUALIFICATIONS

• Bilingual (French and English) Spoken and Wri tten

• Proven ability to communicate effectively with retailers; sales

representatives; customer service centres, customers and company personnel

• Over 20 years of experience working in corporate booth at t rade shows

• Ability to diffuse conflicts to increase customer satisfaction and loyalty

• Computer Knowledge: Several Windows Operating Systems, Microsoft Excel,

Outlook, Word & PowerPoint, AS 400 Operating System Databases

• Experienced at doing several TV and Radio In terviews on a provincial and

national basis

• Performed several product knowledge presentations and seminars in front of

g roups

• Performed in-store promotions at various retailers

PERSONAL HIGHLIGHTS

• Quick Learner, logical thinker and self-starter

• Very well organized and capable of managing mul tiple tasks

• Effectively work under pressure and able to meet tight deadlines

• Effective interpersonal skills: Oral, wri t ten and listening

PROFESSIONAL EXPERIENCE

Beans4Bucks Coffee Company M ay 2014-P resent

Fund raising Consultant / M a rketing Person

• Contacted by telephone on a daily basis, potential customers to offer our

f undraising program services to assist with their fundraisers.

• Successfully assisted and t rained organizations in having profitable and

successful fundraisers by consistently providing excellent customer support

t hroughout their fundraising campaigns.

Shimano Canada L td J uly

1987-August 2013

National Service/Quality Cont rol M anager F ish Division

• Consistently managed daily procedures in service centres across Canada to

maintain maximum customer satisfaction.

• Frequently visited service centres on a national basis to provide extensive on

t he job t raining pertaining to policies, procedures and product knowledge

t hat led to increased customer satisfaction and loyalty toward the Shimano

b rand.

• Completed In ternational t ravel to USA on a yearly basis.

• Successfully provided leadership, instruction and supervision to National

authorized service centres for optimum operating efficiency.

• Provided effective personnel recruitment for warranty service centres so as to

maintain Shimano’s consistent high level of customer service.

• Consistently provided expertise to customers from the corporate booth at

several t rade shows during the winter & spring season on a national basis.

• Successfully performed in-store promotions at different retailers leading to

i ncreased sales on a consistent basis.

• Participated in company product promotions – Provincial and national T.V.;

Radio and video promotions.

• Worked closely with the quality control department and provided information

w hen required to ensure successful brand management.

• Maintained department budget on a monthly basis.

EDUCATION

• Secondary V (General Studies) High School Diploma Name of High School:

Father Macdonald Comprehensive High School Years Attended: September 1975

to June 1979

• Workplace Hazardous Materials Information System Certificate

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