Customer Service Project Manager
Resume:
SUMMARY
Katharine Project Manager seeking permanent position to utilize my strong
communication, independent research and problem solving skills
Merritt
as well as desire to help others in strong organization.
EXPERIENCE
775 Gateway Dr SE
#512 Service Account Manager, Capitol Power, Inc.
Leesburg, VA 20175
Ashburn, VA May 2011 September 2014
Capitol Power is a Veteran Owned Small business that specializes
acgpci@r.postjobfree.com
in critical infrastructure solutions. I work with both government and
www.linkedin.com/in/katharinemerri
private sector clients on all of their post sales service and
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maintenance needs over the life span of their equipment. I am well
known as the go to problem solver for everything from orders to
delivery of product and services, especially when it comes to
interacting with the technicians on site.
Primary Responsibilities
● Manage Major Accounts with contracts ranging from $1,500
to $1.9M
● Grew brand new post sales service business to $7.5M per
year revenue
● Manage contracts for more than 500 companies across
Maryland, DC & Virginia
● Trained 4 new hires for Service Department as well as
familiarizing those from other departments with our work
and procedures
● Leverage relationships with suppliers to exceed customer
expectations or resolve issues
● Proposal Writing
● Contract Negotiation
● Negotiate Legal Terms & Conditions
● Design Long Term plans for individual needs
● Develop relationships and secured & renewed contracts for
large multi national corporations across varied industries
such as Amazon, Navy Federal Credit Union, Babcock &
Wilcox, Freddie Mac, COX Communications, Dominion
Power & more
● Effectively respond to emergency and last minute requests
from large datacenters and governments customers and
contractors
● Independent Research & Group Projects
Retail Specialist, The Fauquier Bank
Warrenton, VA 2007 2008
TFB is a small community bank that caters to the citizens and
businesses of Fauquier County.
Primary Responsibilities
● Account Management
● Cash Handling Skills
● Safe Deposit Box Management
● Cashier’s Check Management
● Customer Service
EDUCATION
George Mason University
BA English: Folklore, Mythology & Literature
● Dean’ List Fall 2013
VOLUNTEER
Chair of the Playground Build Committee
Chair the committee to build a playground at the school. This
requires work with local government on policies dictating the type &
size of the structure, obtaining permits, hiring contractors, ensuring
fundraising is on target and seeing the the build through to the end.
Currently Serving
●
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