Customer Service Information Technology

Jim Rea, PMI-ACP, CMA

***** ********** ***** • Eden Prairie, MN 55347 • 612-***-**** • ***@***-***.*** • www.linkedin.com/in/jameserea/

Director - IT Application Delivery and Strategy

SUMMARY

egic yet hands-on IT, business and e-commerce/digital solutions leader who successfully plans and manages business, change and profitability by leveraging strong information technology and business expertise. A risk-taking problem-

who thrives on addressing key business problems head-on, takes on big challenges, builds the talented teams to address

nd gets things done. Proven expertise and experience include:

• IT Strategy & Implementation • Project and Change Management

• Omni-channel e-commerce and Digital Solutions • Budget Development and Management

• Financial and Budget Management • Third Party, Vendor and Offshore Management

• Management Consulting (Deloitte & IBM) • Organization Transformation

Retail experience includes companies such as:

• •

Best Buy – Merchandising Systems, Y2k Maward Holdings (Saudi Arabia) –

• IT Strategic Planning

Lands’ End - e-commerce

• •

Circus World – Merchandising Systems Odd Lots / Big Lots – Warehouse

• Design and WMS development

County Seat Stores – Merchandising &

WMS

• •

Dylex (Canada) – IT Strategic Paper Warehouse - e-commerce

•

Planning Target – e-commerce, PM Training

• FAO Schwarz – Merchandising

Systems, Warehouse Design

A PMI-Agile Certified Practitioner (PMI-ACP) experienced in the latest applications development

methodologies focused on rapid, iterative functionality deployment to maximize ROI and reduce risk. A

Certified Management Accountant (CMA) who knows financial management and how to build and use

financial statements to uncover inefficiencies, build business cases and cost benefit analysis, and manage

budgets, scope and timelines. An engaging mentor who maximizes potential and develops people.

Kroll Ontrack, Eden Prairie, MN

2011 to 2014

Director of Finance Systems and Operations (IT, ERP, eDiscovery Project Billing, Global Purchasing)

Optimized Finance, Accounting, Project Billing and Procurement operations through process, organization

and information systems transformation in this mid-size eDiscovery/SaaS business.

• Built accounting/finance relationships and collaboration with Business Systems Development in

order to successfully complete multi-year overdue information systems development projects.

• Product Owner for Agile / SCRUM implementation of Dynamics AX 2012 ERP system.

• Responsible for global management and support of Costpoint ERP systems. Implemented global

financial consolidations, European Project Billing and APAC Procurement functionality.

• Reviewed process and systems changes to ensure PCI, audit and regulatory compliance, upgraded e-

commerce site to most current Cybersource PCI-complaint authorization technology.

• Turned around project billing function for North America, APAC and European Regions. “Jim was

able to hold together an organization that was on the verge of crumbling.”1 Reduced billing close by

5 days through automation, establishing KPIs and reporting, work redesign and process

improvements. Reduced costs by approximately $200,000 per year.

• Developed complex macro-based MS Office applications for data mining and analysis in order to

determine areas for operational improvement, establish goals and ongoing metrics, and undertake

and measure change initiatives.

1 Jill Putman – CFO, Kroll Ontrack

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• Identified and justified potential new technologies that may be deployed to improve efficiency and

effectiveness, such as Collections software to decrease DSO’s and scanning to increase A/P

efficiency.

Naturall Nutrition, Eden Prairie, MN

2009 to 2011

Founder

Founder of a functional food and beverage company serving pregnant and nursing women.

Ardea Beverage Company, subsidiary of PepsiAmericas, Minneapolis, MN 2002

to 2009

SVP & COO (Information Technology, e-commerce, ERP, Finance and Accounting, Logistics and Supply

Chain)

Responsible for operations including Information Technology, eCommerce, Finance and Accounting, Supply

Chain and Logistics with this high-growth wholly owned subsidiary of PepsiAmericas.

• Implemented and Managed Information Technology

o Responsible for developing the overall vision, strategy and structure for IT.

o Established all operating processes and related information systems including accounting,

order management, inventory management, B2C and B2B omni-channel e-commerce.

o With Marketing, collaboratively managed all aspects of the omni-channel e-commerce

function including site strategy, user experience, content strategy, promotional campaigns

(SEM & PPC) and other online/email marketing, affiliates, product merchandising, website

development, customer service, web analytics and SEO.

o Designed and implemented technical architectures and infrastructure, based on Microsoft

development technologies such as Visual Studio, MSSQL Server and C#.net.

o Developed innovative wireless/SaaS combined mobile CRM/Routing/Analytics tool for

improved customer service and increased product turns.

o Implemented Microsoft Dynamics NAV ERP and Dynamics CRM.

o Managed offshore development of “back-office” applications for sales reporting and

analysis, promotion management, intranet and other functions.

o Managed all computer operations and communications support using local and offshore

resources.

o Developed procedures for control of business systems, data backup, recovery and risk

management support including disaster recovery planning.

o Directed acquisitions and lease of hardware, software and services including servers,

software licenses, etc.

• Built and managed company Finance and Accounting and Supply Chain and Logistics functions

IBM Consulting Group, Minneapolis, MN

1996 to 2002

Principal (IT Professional Services)

As strategic and hands-on Principal, recruited to grow the Upper Midwest Retail consulting group.

• Established go-to-market strategy including identifying targeted client base, analyzing external

trends in order to define services to be delivered, constructing sales and staffing approach, while

leveraging the capabilities of the then $84B company.

• Managed project portfolio (PMO) as large as $47M per year.

• Hired and developed a high-performance team of 15 direct reports and 45 indirect reports, while

leveraging hundreds of consultants and contractors.

• Led or directed projects as large as 100,000+ person-hours.

Deloitte Consulting, Minneapolis, MN

1986 to 1996

Senior Manager (IT Professional Services)

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Recruited by a new set of Partners to grow the local office from 14 to ultimately over 150 professionals, in

engagements ranging from business & IT strategy to business process re-engineering, information systems

selection, design, development and implementation, in retail, CPG, manufacturing and other industries.

EDUCATION

PMI-ACP - Project Management Institute Agile Certified Practitioner

Certified Management Accountant – Institute of Management Accountants

BBA, Business Administration & MIS, University of Wisconsin – School of Business, Madison,

WI

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