Customer Service Assistant

Angela Griffith

*** ********* ******, *********, ** 17603 • 610-***-**** • ******.*.********@*****.***

Education

Millersville University of Pennsylvania Millersville, PA

Master of Science in Clinical Psychology, GPA 3.61/4.0 May 2012 - December 2014 (Expected)

•

• Graduate Assistant to the Dean of Education

• Graduate Research on Mental Health Issues in Middle Schools: Administrator, Faculty, and Staff

Perceptions

• Research presentation at the Pennsylvania Association of Colleges and Teacher Educators

(PAC-TE) Conference

• Member, School of Education Diversity Committee

• President, Active Minds at Millersville

West Chester University of Pennsylvania West Chester, PA

Bachelor of Art in Psychology, GPA 3.68/4.0 August 2007 - May 2011

•

• Member, Psi Chi: International Honor Society of Psychology

• Minors in Criminal Justice and Spanish

• Undergraduate Research Award

• Research and Internship: Early Childhood Cognition and Emotions Lab (ECCEL) at a Head Start

Preschool

• Dean's List

• Graduated Magna Cum Laude

Professional Experience

Philhaven Mount Gretna, PA

Psychiatric Assistant July 2014 – Present

Direct client care in the Child and Adolescent Inpatient units. Provide therapeutic assistance to clients in crisis

or

involuntary commitments for observation. Help to stabilize clients and implement treatment plans as the next

step

to healing. Help maintain a safe and therapeutic environment as part of a treatment team, as well as through

giving

feedback to improve the treatment process. Assist in leading group and individual counseling, activities of

daily

living, and help to direct therapeutic and recreational activities.

John J Jeffries Lancaster, PA

Hostess, Banquet Server, Food Runner July 2014 – Present

Provide customer service to guests in fine dining for a variety of occasions ranging from business meetings,

wedding rehearsals, and casual dining. Answer and return phone calls. Operate OpenTable and develop floor

plans.

Acadia Community Integrated Neuro-Rehabilitation Lancaster, PA

Cognitive Rehabilitation Therapist (Intern) January 2014 – June 2014

Facilitate group therapy sessions for clients with traumatic and acquired brain injuries. Plan, organize, and

implement activity based group sessions with the purpose of cognitive rehabilitation and life enrichment.

Address

and report on client behaviors and progress. Conduct individual cognitive rehabilitation therapy sessions,

including

discussing and tracking obtainable client-driven goals. Assist clients in seeking meaningful and satisfying

volunteer opportunities or employment. Provide one-on-one support to clients needing additional behavioral

support. Initiate the completion of spontaneous tasks as needed. Complete other tasks as directed by the

Field

Supervisor/Clinical Director.

Millersville University of Pennsylvania Millersville, PA

Graduate Assistant August 2012 – May 2014

Graduate assistant to the School of Education and the Dean’s office. Perform duties for the Dean’s office that

support the early field experience, certification, and student teaching operations for the School of Education.

Conduct research on designated topics as assigned by the Dean. Attend meetings, take notes, and

draft formal minutes. Make arrangements for meetings, task forces and events. Maintain electronic and paper

files, reports, and notebooks. Collect and track forms and other documents related to student teaching,

certification and field experience. Prepare letters and memos as directed. Respond to student questions and

fulfill

other duties as assigned by the Dean and her staff.

Penn Psychiatric Center Collegeville, PA

Therapeutic Staff Support November 2011 – July 2012

Carried out specific interventions from a detailed behavioral treatment plan. Modeled positive behaviors to

encourage appropriate social interactions and safe behaviors through applied behavioral analysis. Transferred the

appropriate intervention to the child, family, and teachers by working collaboratively with them. Provided emotional

support to the child and family. Recorded data and maintained accurate reports to chart the child’s progress.

Deerfield Golf Club Newark, DE

Banquet Server, Banquet Bartender, Hospitality Cart January 2011 – May 2013

Provided customer service to guests on special occasions, such as weddings, holiday parties, and company

events. Butlered hors d’oeuvres, waited tables, broke down and reset banquet rooms, as well as trained new staff.

Mixed and served cocktails to guests at the bar. Sold snacks and beverages to guests on the golf course.

Wyncote Golf Club Oxford, PA

Server, Banquet Server February 2008 – January 2011

Waited tables in the pub and grille, answered the phone, took reservations, seated guests, bussed tables and

trained new staff. Served guests on special occasions such as holidays and weddings.

Jenner’s Pond Retirement Community West Grove, PA

Dietary Aide, Receptionist, Hostess November 2004 – April 2008

Served the residents in the assisted living community while abiding by their dietary restrictions. Reported

abnormalities in eating behaviors as well as provided assistance to residents with physical disabilities. Greeted and

directed guests, answered the telephone, and completed office work as assigned by supervisor. Seated residents in

the dining hall of the independent living community.

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