Fredda Davis

**** ******* *** ****

Houston, TX *7091

acgpbz@r.postjobfree.com

832-***-****

Objective:

• A confident Customer Service Representative, now investigating opportunities with

dynamic, creative, and well-managed organizations offering career path potential

• Able to coordinate multiple projects and meet deadlines under pressure

• Equally effective working in self-managed projects or as a team member

• An excellent communicator with strong people skills and the ability to relate to people

on all levels

Experience

Cy-fair isd Houston, TX

09/2012-10/2013

• Assist child care instructor in preparing instructional materials and classroom displays.

• Assist in the implementation of daily activity plans and center events.

• Help maintain neat and orderly classroom.

• Support the cleanliness of the center and sanitizing of all center supplies.

• Supervise children in all programming areas as assigned by the instructor and/or Child

Care Director.

• Support the children with all diapering and bathroom needs.

• Support the security of the center.

• Adhere to all Texas Child Care Licensing standards.

• Assist the child care instructor in the completion of all necessary paperwork for

communication with the parents of the center and provide positive communication with

parents as appropriate.

• Provide regular, on-going communication to the Child Care Director.

• Provide quality customer service.

• Provide input on the ELC budget.

• Provide input on department policies and procedures.

• Perform any and all other duties deemed necessary by the Child Care Director, Office of

Community Programs and/or the Associate Superintendent for Governmental,

Community and Planning Initiatives.

Avis Rental Car Houston, TX

Customer Service Representative 08/2003 – 3/2012

• Prepare documentation related to the pre-reservations and reservation process

• Assist consumers with retaining the proper information in order to produce 100%

customer satisfaction

• Answer questions and concerns as well as use problem solving techniques that may

pertain to the check in and check out process in reservation

• Allocate time management for task completion

• Perform light administrative duties including, answering switchboard incoming calls,

faxing, and photocopying

• Involved in creating a customer friendly atmosphere

CLA Inc. Houston, TX

Sales Advisor 09/2001 - 02/2005

• Traveled frequently to different branch locations to provide customers with the

appropriate information on purchasing membership for different Corporation

• Managed and prepared documentation on new membership enrollment

• Assisted customers with the enrollment process

• Distributed new membership accounts to the appropriate channels upon the completion of

enrollment documentation

Old Navy Houston, TX

Head Key Holder 06 /1999 – 09/2001

• Responsible for training new employees as well existing employees on store policy

and procedures as well as notifying employees of corporate changes

• Accountable for final daily profit report

• Responsible for daily bank deposits

• Assisted in opening and closing the department store when instructed by the store

manager

Medical Insurances Houston, TX

Customer Service Representative 06/1998 / 09/2001

• Answered incoming calls and provided new and existing customers with account

information

• Assisted with questions and concerns, resulting in increased sales and customer’s

satisfaction

SKILLS

• Microsoft Suite and Windows XP, Power Point, Excel

EDUCATION

Ashford University (2013) Houston, TX

Health Care Administration and Psychology BA

Booker T Washington High School (2000) Houston, TX

Graduated as a Texas Scholar

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