Customer Service Representative
Resume:
Fredda Davis
Houston, TX *7091
************@*****.***
Objective:
• A confident Customer Service Representative, now investigating opportunities with
dynamic, creative, and well-managed organizations offering career path potential
• Able to coordinate multiple projects and meet deadlines under pressure
• Equally effective working in self-managed projects or as a team member
• An excellent communicator with strong people skills and the ability to relate to people
on all levels
Experience
Cy-fair isd Houston, TX
09/2012-10/2013
• Assist child care instructor in preparing instructional materials and classroom displays.
• Assist in the implementation of daily activity plans and center events.
• Help maintain neat and orderly classroom.
• Support the cleanliness of the center and sanitizing of all center supplies.
• Supervise children in all programming areas as assigned by the instructor and/or Child
Care Director.
• Support the children with all diapering and bathroom needs.
• Support the security of the center.
• Adhere to all Texas Child Care Licensing standards.
• Assist the child care instructor in the completion of all necessary paperwork for
communication with the parents of the center and provide positive communication with
parents as appropriate.
• Provide regular, on-going communication to the Child Care Director.
• Provide quality customer service.
• Provide input on the ELC budget.
• Provide input on department policies and procedures.
• Perform any and all other duties deemed necessary by the Child Care Director, Office of
Community Programs and/or the Associate Superintendent for Governmental,
Community and Planning Initiatives.
Avis Rental Car Houston, TX
Customer Service Representative 08/2003 – 3/2012
• Prepare documentation related to the pre-reservations and reservation process
• Assist consumers with retaining the proper information in order to produce 100%
customer satisfaction
• Answer questions and concerns as well as use problem solving techniques that may
pertain to the check in and check out process in reservation
• Allocate time management for task completion
• Perform light administrative duties including, answering switchboard incoming calls,
faxing, and photocopying
• Involved in creating a customer friendly atmosphere
CLA Inc. Houston, TX
Sales Advisor 09/2001 - 02/2005
• Traveled frequently to different branch locations to provide customers with the
appropriate information on purchasing membership for different Corporation
• Managed and prepared documentation on new membership enrollment
• Assisted customers with the enrollment process
• Distributed new membership accounts to the appropriate channels upon the completion of
enrollment documentation
Old Navy Houston, TX
Head Key Holder 06 /1999 – 09/2001
• Responsible for training new employees as well existing employees on store policy
and procedures as well as notifying employees of corporate changes
• Accountable for final daily profit report
• Responsible for daily bank deposits
• Assisted in opening and closing the department store when instructed by the store
manager
Medical Insurances Houston, TX
Customer Service Representative 06/1998 / 09/2001
• Answered incoming calls and provided new and existing customers with account
information
• Assisted with questions and concerns, resulting in increased sales and customer’s
satisfaction
SKILLS
• Microsoft Suite and Windows XP, Power Point, Excel
EDUCATION
Ashford University (2013) Houston, TX
Health Care Administration and Psychology BA
Booker T Washington High School (2000) Houston, TX
Graduated as a Texas Scholar
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