Customer Service Representative

T I FFANY L. P ARI MO N

***** ******* #****, *******, ** 77096 P: 832-***-**** ********@*****.***

• •

Dispute and Inquiry Resolution/ Experienced Outstanding Interpersonal Skills

Customer Service Professional • Data Entry / Integrity / Multi tasking ability

• Strong Organizational Skills/ Exceptional • Process Improvement

Client/Patient Service

• Self Motivated / Attention to Detail

EDUCATION

High School Diploma Elsik High School, Houston Texas 2005

WORK EXPERIENCE

Crothall Healthcare via Memorial Hermann Hospital – Houston, Texas 2013 Present

Cleaning Technician

*Resolved questions and concerns of hospital patients daily as necessary.

*Communicated positively, clearly and effectively directly with patients, physicians, nursing units, physician’s aids,

corresponding departments and staff within the hospital to expedite exceptional cleaning services.

*Displayed the ability to consistently receive outstanding scores and marks on the company’s quality assessments of

technician work, and also the company’s customer service benchmark.

2010 2013

Walgreens Pharmacy – Houston, TX

Customer Service Representative

* Various tasks including stocking merchandise and inventory management.

* Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

* Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend,

select, and help locate or obtain merchandise based on customer needs and desires.

* Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and

vouchers, balancing cash drawers, and making deposits.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

*Answer questions regarding the store and its merchandise.

*Describe merchandise and explain use, operation, and care of merchandise to customers.

*Ticket, arrange and display merchandise to promote sales.

Wal Mart Superstores Houston, TX 2008 –

2010

Customer Service Representative

* Various tasks including stocking merchandise and inventory management.

* Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

* Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend,

select, and help locate or obtain merchandise based on customer needs and desires.

* Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and

vouchers, balancing cash drawers, and making deposits.

D avid McLean III. Page 2 of 2

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

*Answer questions regarding the store and its merchandise.

*Describe merchandise and explain use, operation, and care of merchandise to customers.

*Ticket, arrange and display merchandise to promote sales.

2006 2008

ACS Commercial Services – Houston, TX

Customer Service Representative

*Obtained client information by answering telephone calls; interviewing clients; verifying information

*Determined client eligibility by comparing client information to company requirements.

*Maintained and improved quality results by adhering to standards and guidelines; recommended improved procedures.

*Updated job knowledge by studying new product descriptions; participated in educational opportunities.

*Resolved billing and service complaints daily, built positive rapport with customers for company retention.

**References available upon request**

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