Customer Service Data Entry

ALICIA CRAWFORD

**** ****** ***. #****, ******** TX. 77477

(c) 832-***-**** (e) *********@*****.***

Greetings,

Thank you for taking the time to review my resume. It is my goal to obtain a secure position and become

an added member to your team.

I have 20 years of administrative service and office management, and executive support experience. I

also have comprehensive and proven knowledge of day to day administrative operations fluctuating

between report processing, appointment setting, office organization, executive communication and

planning. One of my strengths are having the proven ability to be adaptive and flexible in a variety of

different professional industries including; health care, production, manufacturing, warehouse operations.

Some of my skills are having a strong aptitude for various programs and proficiency with Microsoft

Office programs, Dbase III Dbase IV, Windows, Lotus Notes, Saber Training, MD Dos, 10- Key, 45WPM

I welcome the opportunity for an interview and thank you again for taking the time to review my

resume. Have a great day.

Ms. ALICIA CRAWFORD

ALICIA CRAWFORD

1025 Dulles Ave. #1316

Stafford TX. 77477

(c) 832-***-****

(e) *********@*****.***

Objective:

Seeking an Administrative customer service support position with a company that will allow me to fully

utilize my communication, organizational, and problem solving skills. I am seen as a productive, efficient,

professional who is dependable.

Skills & Experience

• •

Time management Order processing

• •

Meticulous attention to detail Microsoft Office proficiency

• •

Self-directed Filing and data archiving

• •

Excellent communication skills Resourceful

• •

Computer-savvy Pleasant demeanor

• Wrote and edited documents to keep staff informed on policies and procedures.

• Developed a support system community for adolescents abused emotionally, physically and

sexually as children.

• Effectively managed caseloads of more than 20 clients at any given time

•

Professional History

Administrative Customer Service, Child Care Associate Jun .1993 – May .2014

Glenshire Village Emergency Shelter, Houston

• Provided administrative support

• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and

other documents to support work of the unit and files related documents.

• Provides program and agency information and/or makes referrals to other community resources

• Assist with planning and execution of all society events

• Management of summer interns including interviewing, tasks delegation, and scheduling

• Investigated complaints, serious incidents and reports in licensed, registered, and unregulated child care

facilities

• Provided information to and solicited information from parents, providers, and the general public about

licensed and registered child care

Data Entry Clerk Sept. 2001 – Oct. 2002

Simplex Grand Houston, TX

• Prepares source data for computer entry by compiling and sorting information; establishing entry

priorities.

• Processes customer and account source documents by reviewing data for deficiencies; resolving

discrepancies by using standard procedures or returning incomplete documents to the team leader for

resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or

optical scanner according to screen format.

• Maintains data entry requirements by following data program techniques and procedures.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data;

combining data from both systems when account information is incomplete; purging files to eliminate

duplication of data.

• Tests customer and account system changes and upgrades by inputting new data; review ing output

Clerk May 1996 – May 1997

Bentaub Hospital, Houston TX

• Opens, dates, sorts, or distributes mail

• Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence,

forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing,

retrieving, or purging

Education/Training/ License & Certification

Houston Community College, Houston TX Jan. 1996

Micro Computer Technology Institute, Houston TX Jun. 1996

Alief Elisk High, Houston TX May 1993

(Reference Up on Request)

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