Customer Service Manager
Resume:
Alicia Espinoza
Email:**************@*****.*** Mobile: 832-***-****
***** ******* **** **. ******* TX 77083
Qualifications:
• Bilingual Spanish English
• Years of experience providing sales support in both retail and commercial companies.
• A unwavering commitment to customer service, with the ability to build productive relationships,
resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and
use tact and diplomacy to find common ground and achieve win-win outcomes.
• Honest, Dependable, Loyal and Friendly employee
Experience:
Vifer Carpet services Houston Texas
Office Manager July 2008-May 2012
• Handle customer inquiries, complaints, billing questions and sales.
• Calm angry callers, repair trust, locate resources for problem resolution.
• Schedule appointments; make large orders of office supplies and material.
• Manage employee’s time schedules threw Time Summit.
Ross Clothing Store Houston Texas
Cahier Sept 2011- July 2012
• Check out customers
• Open and close till, assuring that all money is counted for
• Re-stock clothing on racks
• Assist customers in fitting room
Target Houston Texas
Morning Stocker Jan 2013-Feb 2014
• Re-stock merchandise
• Update Pricing all over store
• Set up displays signs and sale promotions
• Assist customer with any inquiry
• Maintain are clean
Ai United Insurance Houston Texas
Insurance Clerk Assistant Feb 2014-Aug 2014
• Review insurance policy to determine coverage.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Perform administrative tasks, such as maintaining records and handling policy renewals.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Interview prospective clients to obtain data about their financial resources and needs, the physical
condition of the person or property to be insured, and to discuss any existing coverage.
Enovation Houston Texas
Graphic Designer August 2014-Present
• Review court, business and office files that need editing
• Crop, lighten, rotate and rescale files to clear and visible image using Photoshop
• Rename files and organize files
Education:
George Bush High School Richmond, Texas
High School Diploma July 2008
Doing Business Gods Way Houston, Texas
Business Management Present
References:
*Ericka Gonzales
Ai United Manager
*Leslie Gonzalez
Ai United co-worker
*Daniel Alvarez
Ross Assistant Manager
*Victor Fernandez
Vifer Carpet Services CEO
*Stephanie Bohorquez
Friend
*Cenica Espinoza
Relative
Contact this candidate