Operations management
Resume:
YASH SALUJA
Vasundhara Enclave
New Delhi-110096
Mobile: +91-917*******
Email: **********@*****.***
Career Objective
To be a part of a dynamic organization, perform visible, intelligent work,
utilizing my skills and experiences, to contribute to the growth of the
organization significantly and simultaneously achieve continuous self-
development.
Academic Qualifications
Pursued German language course from Max Mueller Bhavan, Pune
Level A1- 85 %
Level A2 - 68 %
Level B1 - 77%
Level B2.A1-87%
. Done Post Graduate Diploma in Banking (PGDBO) from IFBI.
. B.Sc. from V.S.S.D Degree College, Kanpur University, 2005
. H.Sc. from K.U.V. Inter College, Kanpur (UP Board), 2002
. S.Sc. from K.U.V. Inter College, Kanpur (UP Board), 2000
Currently working with Amazon Development Centre, Chennai as "Senior German
Catalog Specialist".
Current Job Profile
. Handling the day-to-day volumes of the assigned tasks and ensuring that
the given SLAs are met per quality standards.
. Understanding and correctly using AMAZON's Retail System Platform(RSP)
to support Vendors and Buyers in enhancing the retail selection on
AMAZON's online catalog
. Maintaining records of day-to-day work by updating trackers to reflect
work done
. Handling Process related issues and Coordinating in Projects to analyze
and assess the Metrics.
. Conducting Vendor Training in German Language to accurately reflect the
Amazon catalog for price, product details and other product-related
information
. The Point of Contact for any issues concerning the DE-Automotive Team
as well as Retail and resolving as soon as possible.
Professional Summary
. 5+ years of valuable experience in handling the Operations & Management
and overall Team and Customer handling.
. Handling all aspects of Branch Operations; handling Savings Bank,
Current Accounts, Cash Credit accounts, Term Deposits, Cash Management,
Remittances, Bills collections & Clearings.
. Responsible for tallying of various GL heads, concurrent audit report
and elimination of the suspense entries.
. Preparation of various monthly reports.
. Managing customer centric banking operations & ensuring customer
satisfaction
. Building and maintaining healthy business relations with high net worth
and corporate clients, ensuring high customer satisfaction matrices by
achieving delivery & service quality norms.
. Generating business through Branch Walk-ins
. Cross-selling assets and other investment products to liability
customers
. Identifying potential corporates.
. Relationship management with corporate clients
Work Experience
. Since December 2009 to July 2010, worked with HDFC BANK as a Cashier
(Teller) in Vivek Vihar Branch, Delhi.
. Since April 07 to May 09 worked with ICICI Bank Ltd, as an Officer.
Awards and Recognitions
. Significant contribution in gold sale, which mark branch at rank 11 in
PAN India, during the period of Diwali (Nov'07)
. Nominated twice for Dashboard Service Excellence Award for Best
cashier.
. Qualified Kshitij contest for generating maximum business through
investment products.
. Have been facilitated with SPARK OF BRANCH title for generating maximum
business for branch.
. Received R&R award in 2013 for Mentoring new Resources and maintaining
the German Catalog Quality.
Personal Details
Father's Name : Mr. Arjun Lal Saluja
Marital Status : Single
Passport no : H5292217
Permanent Address: 111/5 Vijay Nagar,
Kanpur - 208005.
U.P. India.
Place - Chennai
(Yash Saluja)
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