Operations management

YASH SALUJA

B-*/***, Satyam Apartment

Vasundhara Enclave

New Delhi-110096

Mobile: +91-917*******

Email: acgp99@r.postjobfree.com

Career Objective

To be a part of a dynamic organization, perform visible, intelligent work,

utilizing my skills and experiences, to contribute to the growth of the

organization significantly and simultaneously achieve continuous self-

development.

Academic Qualifications

Pursued German language course from Max Mueller Bhavan, Pune

Level A1- 85 %

Level A2 - 68 %

Level B1 - 77%

Level B2.A1-87%

. Done Post Graduate Diploma in Banking (PGDBO) from IFBI.

. B.Sc. from V.S.S.D Degree College, Kanpur University, 2005

. H.Sc. from K.U.V. Inter College, Kanpur (UP Board), 2002

. S.Sc. from K.U.V. Inter College, Kanpur (UP Board), 2000

Currently working with Amazon Development Centre, Chennai as "Senior German

Catalog Specialist".

Current Job Profile

. Handling the day-to-day volumes of the assigned tasks and ensuring that

the given SLAs are met per quality standards.

. Understanding and correctly using AMAZON's Retail System Platform(RSP)

to support Vendors and Buyers in enhancing the retail selection on

AMAZON's online catalog

. Maintaining records of day-to-day work by updating trackers to reflect

work done

. Handling Process related issues and Coordinating in Projects to analyze

and assess the Metrics.

. Conducting Vendor Training in German Language to accurately reflect the

Amazon catalog for price, product details and other product-related

information

. The Point of Contact for any issues concerning the DE-Automotive Team

as well as Retail and resolving as soon as possible.

Professional Summary

. 5+ years of valuable experience in handling the Operations & Management

and overall Team and Customer handling.

. Handling all aspects of Branch Operations; handling Savings Bank,

Current Accounts, Cash Credit accounts, Term Deposits, Cash Management,

Remittances, Bills collections & Clearings.

. Responsible for tallying of various GL heads, concurrent audit report

and elimination of the suspense entries.

. Preparation of various monthly reports.

. Managing customer centric banking operations & ensuring customer

satisfaction

. Building and maintaining healthy business relations with high net worth

and corporate clients, ensuring high customer satisfaction matrices by

achieving delivery & service quality norms.

. Generating business through Branch Walk-ins

. Cross-selling assets and other investment products to liability

customers

. Identifying potential corporates.

. Relationship management with corporate clients

Work Experience

. Since December 2009 to July 2010, worked with HDFC BANK as a Cashier

(Teller) in Vivek Vihar Branch, Delhi.

. Since April 07 to May 09 worked with ICICI Bank Ltd, as an Officer.

Awards and Recognitions

. Significant contribution in gold sale, which mark branch at rank 11 in

PAN India, during the period of Diwali (Nov'07)

. Nominated twice for Dashboard Service Excellence Award for Best

cashier.

. Qualified Kshitij contest for generating maximum business through

investment products.

. Have been facilitated with SPARK OF BRANCH title for generating maximum

business for branch.

. Received R&R award in 2013 for Mentoring new Resources and maintaining

the German Catalog Quality.

Personal Details

Father's Name : Mr. Arjun Lal Saluja

Marital Status : Single

Passport no : H5292217

Permanent Address: 111/5 Vijay Nagar,

Kanpur - 208005.

U.P. India.

Place - Chennai

(Yash Saluja)

Contact this candidate