Customer Service Executive Assistant

MA. TEOFILA SILVA-MATCHAN

"MAI"

Blk. **, Lot **, A. Bonifacio Ave. Zone 2

Central Bicutan, Taguig City 1663

Mobile Number: 091********

Email: ***********@*****.***.**

JOB OBJECTIVE

To secure the position of Hotel Reservations Agent that will allow me to

utilize acquired skills and experience in utilizing knowledge of

reservation procedures and protocols to provide the best in customer

services and retention.

PROFILE

. Over 2 years of experience in reservation and customer oriented field

. Highly skilled in assisting guests with reservation inquiries

. Hands on experience in obtaining pertinent information such as desired

schedules and affordability

. Conversant with working around schedules and cancellations along with

managing complaints and resolving issues in a proactive manner

RELATED STRENGTHS

. Excellent customer service skills and telephone etiquette

. Ability to handle more than one customer at a time

. Well-versed with the norms of hospitality industry

. Strong knowledge of scheduling processes

. Professional demeanor

. Exceptional written and verbal communication skills

EDUCATIONAL QUALIFICATION

. Bachelor of Science in Commerce Major in Marketing, Assumption

College, 2005

PROFESSIONAL EXPERIENCE

Admissions, Marketing and Communications Officer

St. Mary's Integrated School (June 2012- October 2014)

. In charge in conceptualizing and coordinating the timely deployment

of marketing programs that build and promote the school

. Provides training in the use of educational materials and techniques

. Helping in the development of the curriculum and ensure the school

meets any standards set by the government

Part time English Tutor (Homebased)

51 Talk English School (June 2012- March 2014)

. Facilitate Online English Tutorials/Lessons to Japanese students

through Skype at home

. Teach basic English: correct student's pronunciation and grammar

. Assess the level of students to be able to suggest proper learning

materials

Email and Sales Support Representative for Apple, Inc.

Affiliated Computer Services (October 2011- May 2012)

. Responsible in answering customer inquiries such as billing inquiries,

product support, merchandise returns and customer purchases

Customer Service and Travel Agent for WorldWide Travel Exchange

Aegis People Support (June 2009- September 2011)

. Took phone calls accurately from customers and provided relevant

information

. Provided detailed information to walk in guests which made them

recurring customer

. Explained the features of the hotel and offered most feasible room

rates

. Reschedule and cancel reservations as and when needed

. Resolve complaints as and when necessary

Passenger Service Agent

Asiana Airlines (May 2008- May 2009)

. Responsible for assisting customers with travel needs such as

answering inquiries, ticketing, checking-in passengers, and boarding

flights in a fast-paced environment

. Sell tickets and ensure cabin accommodations

. Perform computer and paperwork tasks

. Evaluate and prepare flights by arranging seat assignments and load,

coordinate special meals, and upgrades

. Perform boarding and gate duties, such as checking flight tickets,

assisting and directing passengers, making announcements, checking

aircraft, and confirming cabin security

. Processing and securing passenger luggage

. May be assigned to perform duties in varying capacities, at the

direction of management to ensure complete customer satisfaction

Events Assistant

Edsa Shangrila Hotel, (October 2005)

. Responsible in the preparation of correspondence such as customer

appreciation letter

. Responsible in preparing Banquet Events Order

. Ensures effective communication with clients and efficient

coordination with key departments concerned

. Assists in organizing corporate events, meetings and weddings

KLM Royal Dutch Airlines, Intern ( March 2004)

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