Customer Service Representative

Location:

Posted:

November 14, 2014

Soula Nikitopoulos

Hamilton, Ontario

L4H-2N1

********@*******.***

PROFILE

* Over 10 years experience in Customer service oriented environments

* Customer service representative program: (2000) MS Word, Excel, Powerpoint, Internet/Email, fax

* Highly developed problem solving & decision making ability

* Excellent verbal & written communication skills: fluent in English & Greek

* Ability to work effectively, and efficiently in fast paced environments

* Dedicated to consistently meeting expectations of customers and employers

* Adapts quickly to new tasks and people

EXPERIENCE

* Cashier/Customer Service: Metro Inc, Toronto - 2013-Present

* English Tutor: Corinth, Greece - 2007 - 2013

* Cashier/Customer Service: Dominion Inc, Toronto - 2006-2007

* Greek/English Translator: Koln, Germany - 2005-2006

* Cashier/Salesperson: Home Hardware, Toronto - 2000-2005

EDUCATION

* CPE Certification C2 - Certificate for Proficiency in English (Teach/tutor English in Europe) 2006

* Customer Service Representative Course - Career Essentials, Toronto 2000-2001

* OSSD Diploma - Monarch Park Collegiate, Toronto June 1994

SKILLS

* Recorded details of customer calls and completed service forms

* Addressed customers questions and concerns quickly, and effectively regarding products and services

* Maintained a neat and orderly working environment, well organized: responsible and motivated

* Assumed responsibility for opening and closing

* Counted and balanced the cash register and credit transactions at end of shift

* Retrieved and sorted customer information - updated/changed information as needed

* Placed orders and requisition stock checked and accepted deliveries

* Tagged, labeled and displayed merchandise - restocked product displays

INTERESTS, ACTIVITIES AND HOBBIES

* Fishing, Camping, Reading, Sports, volunteer work at women’s & children’s abuse shelter