Customer Service Manager

Juan E Fernandez

*** * *** **

Bronx NY *****

Email: **************@*****.***

Number: 718-***-****

Objective:

To obtain an employment in a fast paced and growing company with a creative and diverse environment in which I can develop my career and help the company to meet their goals

Qualifications:

• Organized, detail oriented, and poised in interaction with individuals

• Self-motivated and effective interpersonal skills

• Strong communication skills, fluent in English and Spanish

• Ability to work under pressure, multi-tasker and resourceful in completing tasks

• Goal and Project Driven.

• Team oriented, hardworking and highly trustworthy • Flexible • Excellent customer service

Work Experience

• Developed, coordinated and implemented shutdown, preventative and predictive maintenance schedules for 30 plus employees

• Administered employee development, language training and health and safety programs

• Organize and conduct employee information meetings on employment policy, benefits and compensation

• Plan and control budget and inventory for departmental requirements on an ongoing basis and inspected stores periodically

• Supervise and plan major equipment teardowns and retrofits

• Determined schedules and workloads and supervised maintenance staff.

• Made hiring and termination recommendations by evaluating staff.

• Ordered materials and supplies and managed inventory

• Repaired and serviced all cleaning equipment

• Inspected, coordinated and performed work orders (strip and wax, carpet extraction, high dusting, window treatment and general cleaning)

• Responded to emergencies as requested and gave support to other states when new contracts are generated

Employment

March, 2011 to Present Diversified Maintenance New York, NY

Area Manager

August, 2008 to February, 2011 Eurest Services New York, NY

Field Supervisor

Education

UASD Sto Dgo, Dominican Republic Bachelors of Science

Further Education Includes: Microsoft Office Word, Excel, PowerPoint, Outlook

References

Available Upon Request

Contact this candidate