Sales Customer Service

DAVID FLACH

*** ********* *****, *******, ** ****2

336-***-**** *********@******.***

Business Development Executive Adept at Identifying New Market Opportunities and

Driving Growth Across Market Segments, from Small Business to Fortune 500 Companies

• Passionate sales consultant with a keen ability for targeting prospects developing lasting

relationships, professionally and personally

• Creative solutions builder able to help new and existing clients visualize inventive

marketing and sales strategies to achieve profitable revenue objectives

• Expert communicator relishes identifying client challenges, overcoming objections and

tailoring solution offerings accordingly

• Strategic business development expert with experience working with multiple clients and

revenue ranging from $50,000 to $1,000,000 per year per client

• Experienced B2B sales consultant with expertise in point-of-sale strategies, shopper

marketing programs, packaging, corporate publications, marketing materials, general

commercial printing, and retail store management

• Skilled networker able to see opportunities and make connections based on mutual trust

and synergy

Business Development Experience

Bassett Printing Corporation

Bassett, VA

Specialty printing company serving high-volume shopper marketing needs of CPG, Advertising,

Quick-Serve Restaurant, Food Distribution, Retail Banking, General Merchandise Retail and

Business Process Outsourcing

Director of Sales: 1999 – present

• Developed new accounts from $0 to $1,000,000 and oversaw over $3,000,000 in revenue

• Achieved near 100% client retention with average client tenure of over 10 years

• Served as Sales Team Leader for employee and independent sales force

• Instituted referral-marketing strategies to penetrate new markets, securing key accounts such

as RR Donnelley, Innerworkings and Webb/Mason, yielding over $500,000 in sales

• Repositioned sales strategy from general commercial printing to shopper marketing specialist

to protect revenue in a radically transitioning industry environment

• Led overall operations of company with average revenue of $3,000,000

Payne Publishers

Manassas, VA

Industry leader of office supplies and time management products

Director of Sales, 1995-1999

• Developed revenue stream from $0 to over $500,000 in competitive resource environment

• Targeted credit union market to establish new specialty expertise for corporation

• Recruited to establish commercial printing operations in the Mid-Atlantic region

DAVID FLACH

215 Ledgemont Court, Atlanta, GA 30342

336-***-**** *********@******.***

Executive and Service Experience

Bassett Printing Corporation

Bassett, VA

President: 2005 – present

• Navigated economic downturn by aligning sales strategies, instituting rightsizing strategies,

negotiating vendor terms and conditions, realigning business processes to improve profitability

• Streamlined operations to more effectively manage costs

• Managed client mix to achieve client profitability improvement

• Secured bank financing to sustain operating strategies despite tight lending market

• Built long-term client and vendor relationships

• Grew and developed team of 40 employees

Payne Publishers

Manassas, VA

Customer Service Representative, 1988-1995

• Exceeded goals of sales, client satisfaction and on-time delivery serving 150 clients

• Collaborated with cross-department leaders and field service representatives to achieve

business objectives

• Recognized for talent as value-added sales builder; promoted to Director of Sales

Commercial Printing

Education

Professional Education

• Sales training seminars by Jeffrey Gitomer, Bryan Tracy and Franklin Covey

• Ongoing online training seminars

• Continuing education seminars by National Association of Printing Leadership

• Certified Financial Management award by National Association of Printing Leadership

Northern Virginia Community College

• Concentration in Business Management and Marketing

Professional Recognition and Community Involvement

• Toastmasters International: Won numerous awards in public speaking competitions; awarded

President’s Distinguished Awards as Club President, Area Governor and District Leader

• Earned 14 “Best in Print” Awards from Print Industries of Virginia, including “Best of Show”

and four First Place Honors (2008 – 2009)

DAVID FLACH

215 Ledgemont Court, Atlanta, GA 30342

336-***-**** *********@******.***

• Board Member, Vpstart Crow Productions, a professional Shakespeare Company (1999-

2004)

• Board President, Vpstart Crow Productions (2002-2004)

• Chastain Park Conservancy

• American Cancer Society “Relay for Life” team leader

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