Customer Service Representative
Resume:
Reginald V. Richardson Sr.
************@****.***
OBJECTIVE Seeking a challenging, entry-level position in the field of customer
service/sales/retention
• Internet Browser • Windows 7 • Microsoft Office
COMPUTER
• Outbound calling • EzLynx • SEMCAT
KNOWLEDGE
• Adobe Reader 9 • Microsoft Outlook • Matrix Performance System
& SKILLS
• Google Chrome • Printers/Copiers • Cross-selling
EXPERIENCE
Temporary Mail Handler Assistant, July 2014- October 2014
United States Postal Services, Tampa, FL
• Load/Unloads mail from trucks
• Separates all mail received from trucks and conveyors for dispatch to other
conveying units and separates and delivers mail for delivery to distribution areas
• Lifting mail sacks up to 100 lbs. daily
• Standing up for 8 hours daily
Retention Specialist, November 2013- June 2014
Solace Insurance Agency, Largo, FL
• Retaining current policyholders by review their auto/homeowners insurance
policies
• Process payments and endorsements
• Receiving inbounds calls from internet generated leads
• Educating my clients about their insurance policies
Policy Review Specialist-Home, January 2011- September 2012
AAA Insurance Agency, Tampa, FL
• Review policyholders’ renewal policies due to increase in premium and
underwriting
Non-renewal notices
• 150 outbound calls to current members daily
• Account rounding for another line of business
• Retaining 80% or more of members monthly
Admission Associate August 2009 – January 2011
Virginia College Online, Tampa, FL
• Receiving inbound calls from college prospects about continue education
programs
• Educate prospects about financial aids and sponsorships
• Enroll prospects into a degree program according to their educational goals
• 75-150 outbound calls daily to new prospects
• Reaching 85-100% of my Matrix goals per Start (semester)
Super Bowl IT Intern January 2009- February 2009
National Football League (NFL) IT Internship, Tampa, FL
• Provided networking and customers support to NFL Media and PR
Representatives
• Upgrade desktop computers and laptops, installing printers, wireless networks,
fax machines and copiers
• Monitor inventory for 5 different Command sites in downtown Tampa area
Member Service Representative II March 2007 – November 2008
United Services Automobile Association, New Tampa, FL
• Receiving inbound calls from military members about their financial needs
• Frontline underwriting
• Account rounding for another line of business
• New business sales
Customer Service Representative/Sales November 2003 – March 2007
Citigroup, Tampa, FL
• Receiving inbound calls from cardholders about their account
• Educating cardholders on APR, fees, charges, etc.
• Cross-selling new credit cards products, features, and services
• Assist with new hires in the department
EDUCATION
Systematic Foundation Sales Training May 2014
RedRock Leadership Center, Tampa, Florida
Completion Certificate
CompTIA A+ Certification Training, November 2013
Institute of Corporate and Continue Education at HCC, Tampa, Florida
Completion Certificate
Bachelor of Science Degree in Technical Management (Pursuing)
October 2007- November 2011
DeVry University, Tampa, Florida
Florida 20-44 Personal Lines Insurance Agent License (P102458), July 2007
Florida Insurance School, Tampa, Florida
General Education High School Diploma & 1600 Hours Computer Maintenance
Training
Completion Certificate, June 1990
Chicago Vocational HS, Chicago, Illinois
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