Customer Service Sales

Aaron Calnek

*** **** ****** ****** **** Blvd. Apt. 607 Charlotte, NC 28202 704-***-****

********@*****.***

Objective

To inform the public in an unbiased and just manner, and provide consistent communication to

consumers and my employer

Skills

• 8+ years of Customer Service Experience

• 2 years of Direct Sales Experience

• Computer skills: Publisher (websites), PowerPoint, Excel, Word

• Social Media: Facebook, Twitter, Digg, Delicious, WordPress, etc.

• Public Relations experience: Writing Press Releases, Backgrounders, News Releases,

Newsletters, and Marketing etc.

• Former UNC Charlotte PRSSA and Charlotte PRSA Member

Education

Bachelor of Arts in Communication Studies (Public Relations & Journalism)

• University of NC at Charlotte August 2006 - September 2009

• Belmont University August 2004 - December 2005

Public Relations and Marketing Experience

July 2014 – October 2014

Convergys Corporation – Onstar Customer Service and Problem Resolution Representative

• Provided world-class customer service as “the voice of Onstar” to assist subscribers with

the initial setup of their account

• Completed over 50 activations daily, collected sensitive and financial information from

subscribers; data entry, building rapport, and maintained constant interaction

simultaneously with various web and java-based applications

• Exceeded sales conversion rate by 20%, reduced average handle time per call, improved

efficiency and earned top quality scores

• Combined patience, determination and persistence to effectively troubleshoot client

issues

• Possesses strong commitment to team environment dynamics with the ability to

contribute expertise and follow leadership directives at appropriate times

January 2012 – April 2014

HFL Inc. / Apex Consulting Solutions – Lead Account Manager

• Expanded customer base by cold calling contacts weekly for DirecTV’s Marketing and

Advertising campaigns

• Ranked among top 5% of producers in national sales within each quarter of 2012 and

2013 (out of 400+ sales personnel)

• Consistently maintained position of top sales production in regional sales in 2012 and

2013

• Refined interpersonal skills via face-to-face consumer relationship-building marketing

tactics

• Lead managerial meetings, interviewed and trained account managers.

August 2009- January 2012

Davinci’s Pizza – Cashier / Delivery Driver

• Handled large amounts of cash on a daily basis

• Handled each and every customer’s concerns and/or questions in a swift and orderly

process

• Drove out delivery orders

September 2007 - December 2007

Mecklenburg County Democratic Party- Social Media / Public Relations Intern

• Drafted newsletters and flyers, and wrote passages for DNC web-site

• Officiated weekly meetings with the DNC

May 2007 - August 2007

American Red Cross Greater Carolinas Chapter - Social Media / Public Relations Intern

• Maintained record of the Red Cross's media partners

• Drafted press releases, newsletters and flyers

• Helped create a Communication Campaign for the Red Cross / CMS

• Created a new Red Cross Social Media / Public Relations Internship handbook

January 2007 - May 2007

UNC Charlotte's Event Planning Committee - Marketing Team

• Planned and organized dedication event for The Global Public Relations Center at UNC

Charlotte

• Created print advertisements

• Organized UNC Charlotte’s Communication Studies Awards Night

References

Nestor Sanchez Owner HFL Inc. / Apex Consulting Solutions

Colin Ronan Field Organizer Kay Hagan Senate Campaign

Christian Beaumont Warehouse Manager Barcelona Distributers

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