Human Resources Customer Service

HUMAN RESOURCES PROFESSIONAL

A position in Personnel or Human Resources Management which will require me

to apply my business experience and education to assist the company in the

accomplishment of its goals

AREAS OF EXPERTISE

* HR laws-ADA, FMLA, FLSA, WC, OSHA, EEOC and Unemployment Claims, HIPPA

. Ex-Pat & Visa Policy Management

. Benefits & Compensation

. Employee Relations Management

. Conflict Resolution

. Performance Management

. Training and Development

. Full cycle Recruitment and Retention

. On-boarding new hires

. HRIS -PeopleSoft, ADP, TKO, Kronos, Business Taleo, Paychex,

Ceridian, Word, Excel, Access, StafFiles, Sales Force/Financial

Force, Google Drive

. On-boarding new hires (including 1099 contractors)

. Payroll (ADP Workforce Now)

. Timekeeping and PTO Management

PROFESSIONAL EXPERIENCE

Weston United Community Renewal, New York, NY February

2013- present

HR Manager (non-profit client based)

. Drive recruiting processes and efforts, to hire talented people

who will embody WUCR's vision and culture, further enabling WUCR

to fulfill our critical mission. Responsibilities include: job

description creation, sourcing methods, candidate screening,

interviewing and culture-fit assessment, selection, and on-

boarding.

. Continually express, model, and reinforce WUCR's culture and

values with employees and in every aspect of HR duties and

lifecycle.

. Design and update a New Hire Process with

inclusion/collaboration with existing and new staff

. Evaluate employee issues as they arise and give advice and

counsel based upon common HR practices.

. Manage Timesheet review, approval, and tracking processes

. Process payroll via the Paychex system

. Manage all employee benefit programs including health, dental,

life, disability insurance, 403(b), 401(k), 457(b) and catch up

Plans, and commuter benefits plan

. Initiates Benefit Open Enrollments and monitors expenses related

to premium pay-outs.

. Design, update, and employ HR best practices in all HR

policy/procedures which include security and emergency

procedures.

. Partner with the CEO and Senior Management in all organization

design/development issues for consistency in structure and

implementation.

. Manage Consultant and Volunteer Agreements with consistency and

legal compliance.

Winston Staffing Services, New York, NY

July 2011- February 2013

HR Compliance Administrator (Compliance Supervisor)

. Assisted the Talent Acquisition team with recruiting processes

that include: scheduling interviews, pre-screening applicants,

preparing offer letters, facilitating job postings and applicant

tracking system administration

. Managed, evaluated and modified recruitment, benefits and

compensation policies to ensure staffing activities, benefits

programs and compensation practices are current and in

compliance with legal requirements

. Monitored the level of customer service and quality throughout

the Recruiting Process.

. Proactively communicated with employees and hiring managers

regarding HR policies and practices and critical HR programs.

. Managed military leave, FMLA, LOA policy and process and New

Employee Orientation on an as needed basis.

. Worked independently to resolve straightforward ER issues, as

well as helped resolve moderately complex ER issues.

. Organized and Participated in local talent planning which

includes implementation of function-wide training and

development plans and talent management support including

support of leadership assessment process.

. Managed responsibilities to include processing workflow changes

in PS, audits of data, earnings uploads and data correction

workflows.

. Maintained performance measurement systems and analyzed data to

determine the impact of HR programs.

. Represented the Agency at personnel-related functions/events.

. Managed in the ongoing process improvement initiatives for

Staffing.

Old Dominion University, Norfolk, VA August 2010-

May 2011

Employee Benefits Coordinator (student/work-study)

. Administered various employee benefit programs, such as group

insurance, life, medical and dental, accident and disability,

insurance, pensions, investments, and savings; and health

maintenance organizations.

. Coordinated human resources procedures to initiate benefits

such as profit sharing, disability insurance, medical and life

insurance.

. Provided benefit orientations, enrollments, claims processing

and self billings of insurance.

. Processed and maintained all status reports and pay changes,

both on computer and paper system. Done timely and accurately

including the COBRA program.

. Prepared and maintained employee files, assuring accuracy,

compliance and confidentially. i.e.: unemployment claims,

verifications, I9 status and State regulations.

. Updated and maintained employee files regarding the tracking of

raises and assist Payroll Coordinator with benefit deductions or

additions in company payroll system.

. Handled and coordinated all employee incentive programs.

. Assisted Payroll Coordinator in the preparation of payroll,

entering hours, deductions, rate changes, transfers etc.

. Prepared and maintained bi-weekly employee listings, new hire,

and absentee reports. Maintain and update company organizational

charts, phone directory and other requested reports as needed.

. Assisted employees in filing health, dental, life, and all

other related and deferred benefit claims.

. Implemented new benefit programs; arranges and conducts

employee information presentations and enrollments.

. Verified the calculation of the monthly premium statements for

all group insurance policies and maintains statistical data

relative to premiums, claims, and costs. Resolve administrative

problems with the carrier representatives.

. Maintained files of profit sharing plan history, profit sharing

data, correspondence, reports, and forms.

. Assisted Human Resources Manager in obtaining statistics and

information in renewal process of any Health, Life and

Retirement plans that benefit the company.

. Prepared and setup meetings designed to help employees obtain

information and understand company benefits and other related

incentive programs.

KPSGC, Inc, Portsmouth, VA July

2009- July 2010

Human Resources Generalist (Contract)-Portsmouth Naval Hospital

. Managed and maintained the administration of HR processes.

. Coordinated employee communications to promote employee

understanding of programs, policies, and objectives.

. Assisted in the counseling of supervisory personnel on employee

relation matters, including employee discipline and resolution

of employee grievances.

. Assisted recruitment effort for open positions and support

hiring managers in the selection process

. Administered wage and salary policies; help maintains job

descriptions and evaluations on an accurate and current basis.

Communicated total compensation opportunity to employees and

respond to employee questions related to applicable Compensation

plans and programs.

. Assisted in identifying training needs and implementation of

programs. Facilitated training sessions are locally when

appropriate.

. Performed benefits administration and communicating benefits

information to employees.

. Coordinated performance reviews and performance improvement

processes for all employees; ensure consistent application of

corporate policies and procedures.

. Assisted in the evaluation of reports, decisions, and results of

the department in relation to established goals and improve

efficiencies.

. Maintained compliance with federal and state regulations

concerning employment.

. Supported Contract Administrators with labor relations in with

unionized positions

. Performed other related duties as required and assigned.

Tidewater Staffing Services, Portsmouth, VA

September 2007- July 2009

Human Resources Generalist

Texas Workforce Commission, Beaumont, TX December

2006- July 2007

HR Specialist V

MILITARY EXPERIENCE

United States Navy, 2003-present (Inactive Reserve)

. Personnel specialist(E5)

EDUCATION

Strayer University Online, Washington, DC, September 2014

. Master's in Public Administration,

. GPHR Certification (awaiting to sit exam-in progress)

Old Dominion University, Norfolk, VA May 2011

. Bachelors of Science, Criminal Justice

AFFILATION

. Society of Human Resources Management (SHRM)

. Old Dominion University Alumni Association

. Epsilon Theta Chapter of Delta Sigma Theta Sorority, Inc

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