Manager Project

Thomas CHEUNG

****

Sierpina Place, Richmond BC, Canada V7A 4N8

Home: 604-***-**** Cell: 604 644

**** acgp46@r.postjobfree.com

Career Overview

Current job title is Senior Consultant and achieved a Testing Manager, and

Technical Manager with more than 25 years in the IT industry. Areas of

expertise include IBM CICS, DB2, IMS, MQ, Control-M, development, system

testing, migration, integration test, automation test and programming with

COBOL, Assembler, TSO, JCL, CLIST, C, Java, Websphere Message Broker and

Scripts, managed troubleshooting meetings to identify possible errors and

suggest solutions to fix issues. Worked as a team leader on the Y2K

project to ensure all systems passed Y2K tests.

Qualifications

. B.Sc (HongKong Polytechnic University) . Diploma in

Management Studies (DMS)

. FCMI . MBCS . MACS . GA

instructor of Dale Carnegie Course

Technical Skills

Skills

Total years Last Used

Problem Solving and Analysis >

25 years Current

Solution Architect to provide directions and solutions on new projects

> 5 years Current

System Automation, devised test plans, test cases and schedules

> 10 years Current

System Analysis and Design (defining and refining requirements)

> 20 years 2003

SDLC Project Management (good management and leadership skills) >

10 years Current

Emergency Support (willing to work odd hours, provide 24/7 on call support)

> 25 years Current

Work Experience and Achievements

Senior Consultant BC Hydro (Feb 2014 - Current )

. Worked as a Subject Matter Expert (SME) on WebSphere MQ, WebSphere

Message Broker, CICS, DB2, Middleware, disaster recovery, emergency

management and recovery procedure.

. Managed and facilitated defect triage meetings raised by teams.

Troubleshot MQ issues, managed disaster recovery, including software,

hardware, testing and failover.

. Managed process improvements, determine business requirements and

suggested IT solutions.

. Provided solutions to business issues, suggested process improvement,

procedures and standard.

. Documented and setup knowledge data base, incident management records

and resolutions.

. Trained and assist junior team members on knowledge transfer and built

a strong professional team.

. Track and implement change and code deployment to systems including

WebSphere MQ, Message Broker, Middleware servers.

. Prepared and review scripts for creating new Middleware environments

and servers, code deployment.

Senior Consultant ICBC (The Insurance Corporation of British Columbia

(Crown Corporation) - North Vancouver, Canada

(Feb 2012 - Feb 2014 )

. Worked as a Subject Matter Expert (SME) on IBM mainframe MQ, Message

Broker. Tested Guide wire web services and internet applications.

. Worked as a QA Test Lead to come up with test scripts, test cases and

test plan. Debugged the programming issues on Guide wire, WebSphere

Message Broker and Legacy Mainframe with HTML.

. Setup and monitored Control-M for batch run in system integration test

and production run for CMSS project.

. Tested online IMS programs with PL1/ Assembler/COBOL and CMS to

verify the CMSS project for Driver's Licence (DL), Vehicle

Registration, Auto plan and Claims.

. Prepared test plans, test scripts with efficient SQL to extract DB2

data for all sprints test, and tested incremental development.

. Managed and facilitated defect triage meetings raised by teams.

Troubleshot Message Broker Process and deployed codes.

. Prepared test schedules, test activities and conducted meetings with

BA, developers to speed up tests and meet test schedules.

. Used test tools IBM RQM, Worksoft Certify, HP QC for testing and

produced testing management reports.

. Setup automation Worksoft Certify for testing, identified issues

promptly and completed the components test 2 weeks ahead of schedule.

Solution Architect, Testing Manager and Technical Manager HSBC Bank -

Vancouver, Canada (Apr 1994 - Aug 2011 )

. Worked as a Subject Matter Expert (SME) on IBM MQ, WebSphere Message

Broker, DataPower, CICS, DB2 and disaster, emergency management and

recovery procedure. Prepared documents on XML and HTML.

. Tested on computing clusters and farms for load balancing on

development as well as Production to support Web Applications with

HTML and XML..

. QA and verify the results on Proof of Concept (POC) on the following

Web and internet projects: Mobile banking, GP Me2Me Payment, Gold

Suite, Suse upgrade, Message Broker replacing in-house EAI.

. Worked as a Test Lead to manage automation and process improvements,

determine business requirements and suggested IT solutions to Web,

internet and backend ETL projects. Setup HP QTP for automation

testing and performance test.

. Worked as Technical Manager, DBA and Systems Administrator on

mainframe management with IBM utility and REXX on backup and restore.

Disaster Recovery, DB2 Load/UnLoad, Global Mirror backup and PPRC)

. Performed design, development, integration, testing, troubleshooting,

and implementation of Message Broker process flows, verified test

results with testing tools SQL, crystal reporting, Toad, XMLSpy and

log files.

. Setup and monitored backend systems, ETL, GSI transformation and Web

Message Broker in system integration test and production run.

. QA and tested Global Payment project implementation of Message Broker

and supported Production and post-implementation releases. Analysis

and design HTML and XML, provided solutions to Global Payment which is

worldwide internet transactions.

. Prepared test schedules, test activities and conducted meetings with

senior management team, VP and release manger to ensure good quality

software release to production on time and smoothly.

. Prepared IT budget and projected hardware, data storage for testing

environment. Planned data backup by replication and mirroring.

. Setup, supported and managed development and QA environments for

testers with automation tools that saved up to 30% in recourses and

20% in IBM mainframe project duration.

. Managed testing environment with data backup, recovery, code

deployment, and inventory and access data authority.

. Developed and managed a special project link up with Global Supply

Chain and OMNIPLUS. Worked with vendors to provide solutions and

schedule for integration testing.

. Approved and defined projects storage usages, data retention, storage

classes according to SDLC.

. Prepared, reviewed and presented test plans to senior management team,

VP. Produced weekly testing summary reports with HP QC and setup

automation regression testing with HP QTP.

. Investigated defects and identified whether issues were caused by

hardware or software problems. Used various testing tools as well as

strong IT knowledge to narrow down the issues to save 40% in defects

resolution time.

. Worked in Chicago and New Jersey on site support for 3 months to

support new IBM mainframe project.

. Prepared, reviewed and presented test plans, test cases, and test

scripts to IBM RQM system. Produced weekly testing summary reports

with IBM RQM, managed defects and code drop schedule.

. Managed a joint venture China Trade Project which was developed in

China by a 3rd party. The new system had to be integrated into our

existing banking system. Setup automation scripts for testing which

could be run 24/7. Most testers and developers were located in China;

however, team leaders and managers were in Canada.

. Tested application code and managed COTS solutions and integrated them

into existing large and complex systems.

. Led Vancouver local team and off shore teams in China and India in

identifying testing issues, implementing test procedures, processes

improvements, defect resolutions and root causes analysis.

. Designed and setup new DB2 tables for BHex systems including Schema,

Primary Keys, and Foreign Keys. Verified DB2 database with SQL,

crystal reporting, batch report and log files.

. Managed a global test environment for which worldwide entities were

joined for testing. Prepared system test plans and test cases for GP

Me2Me Payment. Setup automation scripts for regression tests.

Arranged software upgrades and code deployments. Attended daily

meetings to identify and prioritize critical defects. Ran QC defect

reports to monitor the progress of testing and defect resolution.

. Managed testing resources and conducted technical training to junior

team members. Facilitated training sessions and knowledge sharing

meeting among teams.

. Managed the FileNet configuration on Enterprise Content Management and

Business Process Management (BPM).

. Devised system test plans, test cases and test schedules. Managed

changes and risks in Gold Suite 1.0, 2.0 and 3.0 projects.

. Migrated systems from Vancouver Canada to TKO Hong Kong. The

migration and verification was completed within a few hours without

any issues. Migrated data from IBM disk(3380, 3390) to EMC VMAX array.

A contingency fallback plan was also prepared and well tested to

ensure that there would be no impact to users. Created system test

plans and prepared test schedules. Monitored all tasks to ensure they

were on schedule.

. Prepared test scripts and testing tools for software development teams

to identify and fix issues in IBM mainframe Cross EBC projects.

. Identified a 17-year old Production bug during IDMS version upgrade

and released the IDMS upgrade smoothly without any issues.

. Tested and migrated IDMS customers, data, statements, orders and

instructions to BHEX. Developed system test plans and prepared

detailed test cases for migration. Customers could access both IDMS

and BHEX systems to view data during the transition periods.

Migration was smooth and successful without any impact to customers.

Migration was within budget and on schedule.

. Designed, analyzed and executed test data according to test plan, test

cases and application testing on Y2K Project. Managed Y2K tests and

ensured all system tests ran smoothly and successfully. There were no

issues during Y2K critical moments.

. Setup and monitored Control-M for batch run in system integration test

and production run for Y2K project.

. Developed, tested and supported IBM mainframe Cross Centers

communication with in-house developed software. Created system test

plans and prepared detailed test cases.

. Developed, tested and supported in-house systems with IBM mainframe

CICS, DB2 and MQ.

. Technologies: Banking knowledge, MQA, IBM mainframe (z/OS), AS400

(iSeries), Unix, Linux, Solaris, CICS, DB2, MQ, Websphere Message

Broker (WMB), DataPower, System design, MS Windows, Sun X64 Blades,

OMNIPLUS, IDMS, Expertise on ETL, SDLC, automation for testing, HP

QTP, Worksoft Certify, QA Tools, devised system test plans, detailed

test cases and Control-M schedules, testing scripts, Production

Support, Trouble shooting, Performance tuning, Business Analysis,

System Analysis, IBM mainframe low level computer language Assembler,

JCL, REXX, RACF, CLIST, COBOL, APS COBOL, Easytrieve Plus, Pascal,

PL/1, C, C++, Java, Visual Basic, HTML, XML, Disaster Recovery

Auditing. Agile testing, Sprint testing, Mobile banking, internet

banking, ecommerce, File Aid, Endevor, File access method, BDAM,

ISAM, VSAM, DASD, Cartridge. DFDSS, DFSMS, SDRF Problem Analysis and

Resolution, IT development Life Cycle Management, Product Management,

Strong Communication skills, ASCII-EBCDIC conversion between systems.

Strong inter-personal and communication skills. Defining and refining

users' requirements, IBM mainframe Software and Utilities. Networking,

Clustering, Farms and load balancing.

Project Team Leader- Mainframe HSBC Bank - Hong Kong

(May 1980 - Jan1994 )

. Managed development teams to provide new IBM mainframe banking

features and supported banking systems such as Savings, Checking,

Loans and Trade systems. Designed, developed, tested and supported

systems.

. Designed and developed 24/7 IBM mainframe Online Banking System to

keep all account balances up-to-date. The project allowed customers

to withdraw money from ATM machines 24/7. It increased the customer

market share by 10%.

. Upgraded DASD storage data from IBM 3350 to IBM 3380. Tuned up block

size to optimize performance.

. Created system test plans to handle monthly, quarterly, half-yearly

and yearly bank statements. Ran testing cases more than 10 cycles to

produce monthly, quarterly, half-yearly and yearly reports in Savings,

Checking, Loans and Trade systems. Monitored test schedule and

progress.

. Supported IBM mainframe Production systems that had a peak transaction

rate of 2000 per second on Christmas Eve and Chinese New Year.

Executed and supported system tests to ensure systems were well-tested and

defect free.

. Identified a critical bug that caused a negative account balance on

Savings. After the data file was re-organized, the balance became a

large positive value.

. Migrated and re-wrote in-house Online-Teller system (OLT) to Online

Banking System (OBS). It increased the IBM mainframe system

efficiency, maintainability and stability.

. Migrated system file structures from BDAM to VSAM, which was easier

and more efficient for accessing by programs. It reduced the support

cost and program maintenance cost by 15%.

. Programmed Online Banking System with IBM mainframe low level computer

language Assembler and COBOL.

. Developed Inter-bank fund transfer systems which automatically

converted SWIFT messages into banking transactions that credited

customer accounts with currency conversion. It saved $2 million

dollars of overtime pay for staff. It shortened the processing time

and increased accuracy.

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