Management Quality

John Lowell

**** **********, ******* ******, ** *5234

Phone: Cell: 972-***-****

Email: ********@*******.***

Experience

*/****-******* ******* ********* (Texas) Corp. (McKinney, TX), Manager of

Compliance (HSEQ) & Quality

Responsible for all company programs in quality (ISO 9001, ISO 14001, R2,

RIOS, & TL 9000 -pending), EHS (OHSAS 18001) for an electronics recycling

form of ~150 people across two locations; staff of 6, CIP, and partial

responsibility for inventory, operations, PM, and business analysis.

Programs include:

Quality - all certifications & all QMS documentation

EHS/Compliance- All site safety & environmental programs, business

compliance occupational safety, legal compliances (federal, state,

county, city), WWT, air emission, PPE, DOT, risk assessment (safety,

IT), & PHA; Shared responsibility for site and IT security programs

Improvement Programs- Continuous, lean six sigma, VSM, 8D, RCA, CTQ,

DOE, TQM toolbox,

& FMEA; applied to procurement, safety, business processes, and

operations

Highlights

-Installed site EHS and basic safety programs from startup; wrote

100% of safety docs & class

-Took company to ISO 9001, OHSAS 18001, & ISO 1400i from startup to

certification in four

Months

-Established safety and quality (incl. CTQ) culture and site emergency

response team( HAZWOPER), & internal chemical testing

-Brought all environmental regulations on line and fully compliant

incl. in-house monitors

-Started and taught programs in lean six sigma, 8D, PHA, RCA, gap

analysis, and

process improvement

-Responsible for due diligence analysis on downstream vendors for the

end-of-life recycling of

electronic components and products (~35 vendors)

-Operation of quality/EHS document and management system in a tri-

lingual environment (English, Spanish, Vietnamese); operational

workflows

-Established internal process improvement and risk assessment programs

focusing on IT, procurement, safety, and quantitative process

analysis)

7/2011-6/2013 Lowell Consulting (Dallas, TX), Contractor/SME/Analyst;

Specialization in BPR, Continuous Improvement, Lean/Agile, ISO, Quality

Systems, EHS, Process/Performance Improvement, Risk Analysis, Operational

Excellence and Operations Analysis

Sample of contract engagements: Responsible for documentation, analysis and

other tasks required that support client business process & operations

improvement function across organization sites including all process

management, quality control, continuous improvement, FE and BE operational

performance improvement, lean-six sigma programs, production/document

control, IT/change management risk assessments, workflows, supplier

quality, procurement, security, and process

definition/improvement/validation. Scope of technical responsibility

includes: startup of lean-six sigma-Agile analysis, RCA, balanced

scoreboard for management goal realization, use cases in Agile, iterative

and waterfall SDLC process. and management of CIP projects. Systems

solutions engagements for process improvement, quality function deployment,

continuous flow manufacturing integrated supply chain management, SPC,

risk/FMEA, RCA, & Lean/Six Sigma/safety improvement. Implementing

Lean/Agile, DOE and risk methodologies in IT business units. Update site

management to ensure compliance with environmental, health, and safety

(OSHA, EPA) regulations & training. Analyze data to identify issues, root

causes, inefficiency and resolved independently or through collaborating

with other team members. Wrote safety and disaster management business

continuity/recovery plan and required documents & forms. Contract PM for

improvement, operations, quality, & lean projects. Reformed client business

process management and/or change management activities as part of business

process improvement and/or reengineering projects

Sample results: Reduced operational costs by 15%

Reduced purchase cycle time by 45%

Process mapping analysis

improved efficiency by 35%

Lean system implementation reduced costs by 20%

5/2007-7/2011 Quality/EHS Director, Circuitronics/Q-Fab/Network Circuitry

LP, Irving, TX

Responsible for Quality Management System, EHS, QC, lean initiatives and

all Improvement programs

Site management for ISO 9001 quality management system for multiple

electronics manufacturing firms including all process management, quality

control, compliance, continuous improvement, green SCM, lean-six sigma

programs, ISO qualification (9001, 13485, 18001, 14001), training programs,

production/document control, inspection/supplier quality, EHS, SCM, FMEA,

and process definition/improvement. Acting production manager (2009).

Brought two companies to ISO certification from nothing within eight

months. Scope of technical responsibility includes: process capability

analysis and defect elimination, lean systems analysis and continuous

improvement, improvement of reliability-centered maintenance programs,

workflow, and management of performance improvement projects. Started and

continue classes in SPC, ESD, Toyota Production System concepts, IPC-

approved electronics manufacturing, process validation, CTQ, experimental

design, root cause analysis & statistics. Implemented P2-A5-Lean-EHS

integration, lean inventory management, disaster recovery/continuity

planning, supplier development, and Lean Six Sigma safety improvement..

Direct efforts to improve site EHS, compliance, IT risk, security, and

manufacturing methods/processes for production. Provide site management to

ensure compliance with environmental, health, and safety (OSHA, EPA)

regulations & training.

Sample results: Reduced operational costs by 12%

Reduced accidents/Near Misses by 70%

Reduced average assembly time by 10%

Increased inventory cycles by

200%

Took 2 companies to ISO certification in 6 months

Improved 1st pass quality by 15%

2002-(5)2007 Lowell Consulting, Owner & Principal Consultant, Dallas, TX

Specializing in BPR, program management & manufacturing/product management

consulting:

Technical consultant, PM or Engagement Manager for OEM companies for

product/production engineering, general manufacturing, electronics

production, MES/ERP/SCM/IT operations/process improvement, lean-six sigma-

AGILE programs for IT, business & production, quality improvement, factory

automation, production control, business gap analysis and process

reengineering/mapping, performance analysis, business & production

workflow, process safety management, DOE, risk/FMEA, LSS/Agile

manufacturing, Barcode/RFID metrics tracking and analysis for inventory/E-

business between international suppliers & clients, use cases in Agile,

iterative and waterfall SDLC process. integration of facilities, equipment,

inventory, materials, systems and personnel with recommended process

improvements, application of mathematical, process, or analytic models for

optimizing floor space, minimizing material handling, customer service,

change management, logistics, safety-based company business

continuity/recovery plans, and detailed flow analysis. Program management

for analyzing present-state & developing alternative future-state

approaches integrated supply chain management, SPC, risk/FMEA, RCA, &

Lean/Six Sigma/safety improvement. and facilitating implementation incl.

assessment of adoption risk associated with the change effort. Contract

Internal Auditor for OHSAS 18001, ISO 9001, & ISO 14001. Verticals served:

Automotive, High-Tech, Electronics, Chemical, Finance, IT, General

Manufacturing, & Aerospace

Sample engagements:

> Design, BPM, APC, supply chain management, international

manufacturing and after-sales services Contractual continuous

improvement applying lean strategy and risk assessments across

the client enterprise. Review of client key performance metrics,

DFQ, CTQ, benchmarking "Best Practice" companies and training

workforce in lean methods. Specific lean expertise includes

Value Stream Mapping, 5S, DOE, TQM, *d, RCA, lean six sigma,

TPM, Kanban, Visual management and poka-yoke/root cause

analysis. Analysis of cost effectiveness and efficiency of

compliance & metrics incl. balanced scorecard introduction,

IT/operations analysis, inventory control, MES/MRP, quality

process analysis, work flow systems, and compliance monitoring

by automation. Eliminate the waste of manual/paper processes by

leveraging the use of technology through electronic forms, data

automation and Portable Electronic Devices or PEDs.

> Develop current processes models, conduct assessments, document

findings, identify gaps, analyze, measure maturity, and develop

recommendations & models for implementation and improvement in business,

operations, CRM, service, distribution, SCM, Agile/SDLC applications, CMMI,

and production management processes based on best practices. Lead capacity

planning analysis, process bottleneck, contract supplier quality

assessment, agile/lean initiatives risk reduction, safety processes, and

cost benefit analysis. ISO 9000/9001 preparation/audits and QMA planning.

Also, develop, implement and direct the quality control and formal

continuous improvement process. Lead auditor for ISO 9000:2001 quality

audits or pre-audits.

> Sample list of clients: SoftBrands, Assembly Solutions Inc., Oasis

Semiconductor, MC Assembly, Abbott Labs, McDonald Technologies, Honeywell,

Lawrence Manufacturing, Celion Technologies, Turck, TI, Photodigm, ST

Microelectronics, Megladon Manufacturing Group, Celestica, Sanmina, Tetra

Pak, Efore, Elcoteq Network, PSSI, Pepsi, Genesis, Thermon, American Vault,

Solectron, Micro Power, Baldwin Americas, Potter Electric Signal, Silent

Knight, Tenet, Teco Switch, Sovereign Circuits, Littlefuse, MC Assembly

Sample results: Reduced operational costs by 10-18%

Reduced cost of manufacture 8-14%

Reduced purchasing time by 20%

Lead four firms to ISO certification

Cut takt time by 15%

Cut transaction cycle time by 50%

Increased profitability 200% in 14 month

2000-2002 PDF Solutions Inc., Account/Engagement Manager, Richardson, TX

Managed consulting in Europe & the US with electronics manufacturers to

increase yield, reduce materials defects, qualify processes/control and

improve manufacturing performance with the target goal of reducing time-to-

volume, time-to-market, process & LSS efficiency, and improving

profitability with integrated materials management, capacity, supply-chain,

and inventory control within production.

Process improvement and client business analysis strategy integrating web-

based, real-time lean based-factory-customer interaction. Responsibilities

include managing consulting team, "hands on" process development & control,

APC, compliance, SDLC, MRP/MES, SCM, PLC, process analysis, process safety

management, risk, materials management and active client interactions

throughout the executive and engineering levels. Real-time, international

inventory management, logistics and order fulfillment.

> Responsible for Business Development & Sales, incl. revenue and margin,

& management of teams, within each account. Establish Pricing Model for

client business and lead contract negotiations with clients & partners.

Formulate and manage bookings, PR, & marcomm. Ensure all actions taken to

achieve quarterly / yearly targets. Ensure Quarterly Reviews with each

strategic account to maintain account relationships and define short and

long-term goals. Train clients on product. P&L responsibility for accounts.

Sample results: Responsible for $12M in sales

Improved customer quality and efficiency by 18%

Increased inventory turns by 25%

1996-2000 Jekel Consultants, Principal Consultant & Owner, Austin & Dallas,

TX

Built firm for sales, & management consulting: Acted as technical sales

representative or business analyst for a variety of companies selling OEM

software, hardware, electronic components, materials/supplier analysis,

business/data analysis, lean/AGILE conversion, risk implementations for

front and back offices, quality, & process/profitability improvement.

Technical sales support for e-business (SCM, B2B, CRM, MRP, DP,MES)

introduction to high-tech, manufacturing & telecom verticals. Management

consulting, startup and audit services for ISO 9001/14001/OHSAS 18001, QMS

development, process control, RFID, inventory-barcode management, risk

programs, quality system audits, & integration of balanced scorecard, Lean

Six Sigma/safety improvement, CTQ, RCA, scorecard, supplier analysis,

performance improvement, control, audits, & presentations (customers, trade

shows), manufacturing process revision, safety-based business continuity &

recovery plans, inventory/warehousing, distribution, BPI, and logistics.

P&L responsibility for company. Verticals served: Automotive, High-Tech,

Electronics, Chemical, Finance, Laboratories, General Manufacturing, &

IT/Software

> Client engagements included analysis of capacity/constraints, capacity-

cycle time trade-off,

Quality, SPC & lean methods, and cost analysis of maintenance, production

control, and other operations. Specialized consulting on process flow

analysis, materials cost analysis and cost reduction, lean

manufacturing applications, and education & training of cross-functional

teams in charge of productivity, DFSS, DMAIC, throughput and cycle time

improvements in a production environments.

Sample list of clients: Samsung, Chartered Semiconductor, Oracle, TI,

Flextronics, Applied Materials,

Philips, Southwestern Bell, VLSI Technology, Systems Research, Corpus Inc.,

Dell, Abbott Labs,

Tech Venture Partners, Perdanales Electric Co-op, Honeywell, Turck,

Solectron, and Westinghouse

Sample results: Took company from $.5M to $5M in profit in 3 years

Increased client base from 3 to 35 in 2 years

Saved clients over $15M in production/operating

costs

Increased client gross profit margin by 10%

Improved client's customer quality and efficiency by

18%

Increased inventory turns by 25%

On time delivery improved by 23%

Engineering productivity improved by 25%

Equipment uptime increased by 45%

1990-1996 Member ('89-'90), Senior Member ('90-96), Technical Staff,

Fab 25 &

Director ('91-'96), Production Support/MIS Lab (Austin), and Systems

Integration Manager ('89-'90) (San Antonio), Advanced Micro Devices

> Responsible for IT management and implementing integration, testing

and quality standards throughout MRP/IS/IT/ERP organization over four

manufacturing operations included were installing and supporting

automation systems for fabrication equipment; developing coding for

management report generation; organizing, tracking and driving

projects for relational database access, Internet/Web site

configuration, general/end user support. Created, maintained and

managed capacity and resource planning methodologies for all internal

and outsourced manufacturing facilities. Management skills included IT

architecture assessment, inventory control & strategy, operations

management, internal BPR consulting, & IT risk management. Evaluated

and managed in-house developed and commercially implemented test, data

retrieval, DP, SCM (i2), materials management & MES tools. Led

initial efforts in site introduction of UNIX, workstations, supply-

chain management, LAN, WAN, and the internet. Accountable for

establishing and implementing SPC, Six Sigma, DMAIC, CTQ, FMEA, DFSS,

JIT, and lean standards. Also responsible for creating and introducing

lean/AGILE & TPS methodology, ITIL, and change control enhancements,

for hiring, setting expectations and for mentoring, evaluating,

training, and coordinating within department(s) of responsibility.

> Responsible for developing and maintaining business, materials, and

factory systems/process models, and ISO qualification; Managed program

management group, process reengineering, coordinating procurement,

production and delivery of all material. Responsible for $50+M in IT

capital. Application of sophisticated industrial

engineering/operations research techniques to support manufacturing

processes.

> Responsible for developing and maintaining business and factory

systems/process models, standards for ISO qualification including

internal and supplier quality audits, quality documentation &

handbooks, and maintaining quality standards. Completed first ISO 9000

qualification for site. Responsible for implementing quality practices

in manufacturing (SPC, DFT, JIT, Kaizen, Lean, QFD, TPS methods).

Design Engineering; CAD/CAE/CAM, Software Engineering; Field

Engineering, Installation, and Maintenance; Contract Compliance; EHS;

and HR. Managed multiple 100+man days projects with varying levels of

complexity to successful completion. Directed global development and

implementation of the computer integrated manufacturing systems

including equipment connections, WIP tracking, equipment maintenance

systems, quality management systems, and plant scheduling

1985-1990 Production/Program & (Acting) Quality Director, British Telecom

and DuPont Technologies, Wilmington, DE (& Ipswich, UK)

> Managed and personally developed fab production of InGaAlAs lasers

using MOVCD, manufacturing infrastructure and all silicon and GaAs

TX/RX IC's, WDM, Optical Amplifiers, Optical Waveguides for FDDI,

SONET; Later also managed design, CAD & marketing for telecom/datacom

fiber optic products

> Responsible for product & PCB (SMT, TH) production and operations

budget & personnel

> Development of customer applications. Electrical and optical

design/models of modules for telecom and datacom products

incorporating hybrid MCM technology & 1300nm optical devices; Full

product test responsibility.

> Part of a two-person management team responsible for building and

operating a 75000 sq. ft. manufacturing facility from scratch.

> Managed all external (outsourced) manufacturing for mechanical &

electrical components

> Responsible for EHS-safety, quality/SPC, productivity, warehouse,

inventory, CNC machining, distribution & costs.

> Implemented corporate quality/inspection system for manufacturing,

ISO9000 and customer reports

1982-1985 PIPE Product Line Manager (VHSIC), Texas Instruments,

Dallas

> Test chip definition and layout for VHSIC CMOS modules and layout

> Participated in gate formation, isolation, & MLM modules for 0.7-0.5

micron CMOS.

> Product line P&L responsibility

> Responsible for design, testing and manufacturability of Pipelined

Image Processor Element (PIPE) chip for IR-FIR acquisition/sensor

systems, CCD-FPA, and DSP applications for image processing.

> Managed sensor module design through production, and qualification

Related Job/Computer Skills

Technical Skills:

Capacity and inventory analysis, operational excellence, performance

improvement, bottleneck management, and theory of constraints; Time and

motion studies and market analysis tools, e.g. MOST Cost analysis, economic

engineering; Facility and equipment layout methods; High volume

manufacturing with extremely tight quality, reliability and cost

requirements; Econometrics, Operations research, SPC, Six-Sigma, DMAIC,

CFM, DOE, FMEA, QFD, CFD, PERT,CPM, Taguchi Methods, TRIZ, Statistical

sampling and analysis; DFT, CMMI, GMP; Industrial Codes:

UBC,UFC,NFPA,OSHA,SEMI; NPI, DFR, capability studies, first article/first

piece layouts, 8-D problem solving, FA, calibration "uncertainty" (A/B

data), risk analysis for ISO, Weibull Analyses.

Lean TPS principles, incl. waste elimination, pull systems, Kanban, visual

workspace, one piece flow, flow manufacturing, set-up reduction,

standardized work, variation reduction, error proofing, total productive

maintenance, design for manufacturing, ergonomics, lean replenishment

systems and level loading, Crow/Duane Growth Models, Time Based Tools:

Cycle time, Product Life Cycle Management, Concurrent Engineering, Pareto

techniques, Ishakawa diagrams, Payntor charts, COT. Lean Practice: Value

Streams, TOC, TPM, TQM, TRIZ, 5-S, 8-D, Gage R & R, Heijunka, KTA & Root

Cause Analysis. Certified IPC A-610D Trainer

Languages: French, German, Spanish with some Japanese, Italian & Chinese

(Mandarin)

Computer Skills: Visual C++, C, VB 5.0, SAS 8.2 (Macros, SAS/SQL,SAS-

Graph, SAS-Stat, Warehouse Admin, ACESS, S-Plus), IEEE 488/GPIB; MS(Office,

Project, Access, Visio, Solutions, SQL); Prism, ETI, Cognos, LabVIEW,

Informix, GEM/SECS. UNIX, OODB: QI, Minitab, ControlLogix, ControlNet,

DeviceNet, AutoCAD, Stat Graphics. 4.05 BPCS/LX Distribution and

Manufacturing modules, iSeries server (AS/400), Systems Development Life

Cycle process (SDLC); and Waterfall/ Agile/Scrum methodologies

Quality Processes (ISO 9000/9001:2008, ISO 14001, TS 16949, AS9100, R2,

RIOS, TL 9000, Six Sigma (Green Belt certified, 1991, last renewed:

7/2011), US FDA CGMP, QSRs, ISO 13845, CMDR, 21 CFR, SPC, JEDEC, AEC-

Q100/Q101 VR, CMM, Kaizen, TQM, TQC, QFD, COO, COT). MRP/MES systems,

Promis, WorkStream;Consilium,FasTrack,LIMS;JDE OneWorld (supply chain);

Oracle(v10.7/11i/11.5.7, INV BOM, Discoverer, Darwin, WIP, ENG, MRP, CAP,

CRM, PIM, AIM, SCM, OSFM), DB 8i/9, E-Business Ste. Manugistics, OPM,

Manufacturing Scheduling, Warehouse Management, Inventory Management, Mobil

Supply Chain, Adv Supply Chain Planning, Business Objects 5.1, Adobe

Photoshop, Illustrator, Pagemaker, Oracle Sales, ACT, Goldmine, Demand

Stream, Fourth Shift, i2(FP,DP,RHYTHM)

Certified: Basic First Aid; Adult-Child-Infant CPR/AED

Education

M.B.A. (1997) St. Edward's University, Austin, TX.

Ph.D. (1982) Applied Physics, University of London, Chelsea

College

M.S. (1974) Mathematics/Physics, Univ. of

Massachusetts/Amherst

B.S. (1972) Mathematics/Physics, Univ. of

Massachusetts/Amherst

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