Customer Service Representative

KAREN L CONFIDES *** Wellington Way, Lexington, KY 40503

**************@*****.*** 859-***-**** (Cell)

OBJECTIVE

To obtain public safety or customer service employment. I have 25 years of professional experience working in a

variety of criminal justice and service-oriented positions.

EXPERIENCE

August 2014 to present Lexington Police Department – Traffic Unit

Part-time school crossing guard 1 fixed and various assignments, as needed

July 2014 to October 2014 Kroger

Part-time cashier at Fuel Center 140 W. Lowry Lane, Lexington, KY 40503

January 2014 to June 2014 Xerox/ACS

Customer Service Rep (project-based assignment) 2432 Fortune Drive, Lexington, KY 40509

Enroll Kentucky citizens in healthcare plans in accordance with the Affordable Care Act

September 2011 to January 2014 Tempur-Sealy International

Customer Service Representative 1000 Tempur Way, Lexington, KY 40511

Process warranty claims, answer inquiries, trouble-shoot solutions for serviceable products

November 2010 to April 2011 Employment Plus

Dispatcher (Temp) Ryder Logistics 951 Newtown Pike, Lexington, KY 40511

Record route delivery completion/adjustments; locate drivers for missed check-ins

July 2008 to November 2010 Division of Enhanced 911

Telecommunicator I/Call-Taker 200 E Main Street, Lexington, KY 40507

Answer 911 and non-emergency calls, provide information to the public, provide pre-arrival instructions, call-out

specialists, other agencies, or utilities, as needed

December 2006 to April 2008 Brenda Cowan Coalition of KY

Supervised Visitation Specialist 1364 Devonport Dr., Lexington, KY 40504

Interview potential clients (non-custodial parents), schedule visits & monitors, train new monitors, create dispositional

reports for court, appear in courts to represent the center, monitor visits, create policy & procedures, and create unit

documentation forms

Feb. 2003 to Dec. 2006 Division of Youth Services – Probation

Juvenile Probation Officer 115 Cisco Road, Lexington, KY 40504

Interview potential clients and their families, prepare reports for court, court appearances, administer drug screens,

perform curfew calls, solicit community service sites & manage assignments for the unit, teach educational groups

March 1997 to February 2003 Division of Police – Communications

Telecommunicator I/Call-taker 150 E. Main Street, Lexington, KY 40507

Answer 911 and non-emergency calls, provide information to the public, operate two-way radio and LINK/NCIC for

wanted/missing/stolen records, provide pre-arrival instructions, call-out specialists, other agencies, or utilities, as

needed

EDUCATION

Eastern Kentucky University

B.S. Corrections

REFERENCES

Available upon request

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