Project Customer
Resume:
SHASHIDHARA M SRINIVASA
Tysons Corner, VA *****
Ph: 703-***-****
Email: ***********@*****.***
PROFESSIONAL SUMMARY
Over 15 years of industry experience in Software Development and Support process. Possesses a
broad analytical, technical and managerial background in the IT industry including experience in
various Organizations in Telecommunications (Wholesale, Retail, Finance and Enterprise Business)
Extensive experience in all phases of the project development life-cycle including: project planning,
process improvement techniques, software package evaluation, system design, coding, defect
tracking, change control and issue management. Excellent verbal and written communication skills
and effective at dealing with managerial and technical personnel at all levels.
Technical Expertise:
Technical expertise in the SDLC (for development of client-server and multi-tier applications)
involving requirement analysis, project scoping, effort estimation and risk analysis as per the
specified guidelines and norms.
Technical expertise in creating, deploying and maintaining java applications on Weblogic
Application Server 6.1/8.1
Strong skills in developing web applications using Java, EJB, JSP/Servlets, Weblogic Workshop 8.1,
JCS, JMS, JNDI, JDBC, Java Beans, Java Web Services, XML, XSLT, HTML, DHTML and
JavaScript, SQL Server 2005, MQ Series, Oracle 10g,, Documentum 5.x, Webtop, Documentum
Administrator, Documentum Application Builder 5x, OBIEE 10g/11g (Oracle Business Intelligence
Enterprise Edition), Fusion Middleware Control - Oracle Enterprise Manager 11g, SOAP UI, XML
Logger
Expertise in Documentum tools like Content Server, Documentum Administrator, Webtop,
Composer and Documentum Application Builder.
Strong experience in developing OBIEE Repository (.rpd) - three layers (Physical Layer, Business
Model & Presentation Layer)
Experienced in Data Modeling using Dimensional Data Modeling, Star Schema modeling, Fact and
Dimensions tables and Physical and Logical data modeling in the OBI Administration tool.
Hands on experience in customizing reports, filters and charts in Oracle Answers.
An effective communicator with exceptional relationship management and leadership skills.
Ability to relate to people at any level of business and management across the globe and significant
experience working with customers, project managers and technical teams for executing VPS,
VSO(CFS- Customer financial services) and Verizon Enterprise Customers VRD (Verizon Rapid
Delivery Projects) projects.
Expertise in daily system monitoring, application builds and upgrades, Change Request,
Configuration Management, Defect Management, Task plan reparation for all the major production,
system test and UAT environments, Release Implementation, package deployment, package
verification, post production testing/support.
Expertise in integration and implementation of application software and configuration changes.
Expertise in Executing test plans, scripts, cases based on technical and business requirements for
telecom applications.
Consistently Provided application, system support and production support for Verizon wholesale,
Retail, Finance and Business projects.
TECHNICAL SUMMARY
Operating Systems UNIX, MS Windows 95/98/2000/2007NT/XP, SunOS 5.8
Languages JAVA, SQL, HTML/DHTML, XML, Java Script. CSS, jQuery, AJAX.
Server Side
Programming Servlet, EJB, JDBC, JSP
Databases SQL Server 2005, Oracle 10G and Oracle SQL Developer.
Application Server Weblogic Application Server 8.1,10.0
IDE Tools Weblogic Workshop 8.1, JBuilder.
Reporting Tool Oracle Business Intelligence Enterprise Edition 10g (OBIEE)
Testing Tool HP Application Lifecycle Management (ALM), Quality Center 11.00
Functional Testing tool SOAP UI 4.5.1
Fusion Middleware
Control Oracle Enterprise Manager 11g
Customer Relationship
Management (CRM) Salesforce.com
Configuration Management CMSynergy6.5, WinCVS 1.3
Software & Tools MQ Series, MS Project, MS Office Suite, Lotus notes, Secure CRT 3.0,
F-Secure SSH Client4.2, F-Secure SSH File Transfer
PROFESSIONAL EXPERIENCE
Verizon Services Corp., VA (USA).
July 2001 to July 2014
Systems Analyst/Java Developer
Key Projects Handled in Verizon Enterprise Solutions (Verizon Business):
Project: Verizon Rapid Delivery (E2Ei –End to End Integration)
Duration: July 2012 – July 2014
Verizon’s Rapid Delivery platform automates quoting, simplifies pricing, standardizes contracts, speeds
ordering, and delivers Verizon’s most accurate billing. Customers reap these benefits when they order
Rapid Delivery-enabled products.
Ordering on the Rapid Delivery platform requires a new contract or amendment. This process can take as
long as six to eight months due to customer internal approval requirements. As a result, many orders that
should be placed through the Rapid Delivery platform wind up going through more complex and
inefficient legacy systems.
To ensure that as many customers as possible take advantage of Verizon’s Rapid Delivery, our teams have
implemented Next Order Enablement and New Order Amendment programs.
vPrice drove the average price request interval from 6 to 7 days to 1 day, and the entire project enabled 27
major products and three solutions on the platform till date.
Development Environment: Oracle Enterprise Manager 11g, Java, J2EE, EJB,XML, WebServices,
WSDL, SOAP UI, Oracle SQL Server, MS Visio.
Duties included:
• Develop Next Order Price books creation for enterprise customer documentation in support of the
finance operation team for auditing.
• Perform software end to end integration testing responsibilities for the COST application in support
of the vPrice’s standard pricing project.
• Developed the high level customer, product owners requirements for standard pricing UI capabilities,
functionalities and features for Verizon rapid delivery project.
• Develop test cases for Verizon rapid delivery project for all the interfaces, starting from
Salesforece.com, ordering, provisioning, billing, and global contracting and order submission.
• Generate the technical business requirements/analysis documentation for the vPrice’s standard pricing
projects UI features for all the products, features and specification combinations.
• Develop task plan for all the major monthly production release as well as bi weekly branch release for
fixes and defects.
• Develop test plan and test cases for major monthly production release as well as bi weekly branch
release fixes and defects and supported all the production release, verified package deployment and
provided extensive testing support for post production release.
• 24 X 7 on call support for daily standard pricing, next order customer related production issues.
Accomplishments include:
• Developed the business requirement documents test plans and received the Ovation award from QA
Director for this major accomplishment for the various Verizon Rapid Delivery programs.
• Participated discussion with business users, product-feature and rate managers, documented the
feedback and discussed with architect and other planners to assess current capabilities and identify
high-level customer requirements and hand over the requirements for development team.
• Based on the feedback from architects, developed system specification documents and technical
specifications documents
• Worked extensively in the various phases of SDLC, all the way from creating the business
opportunity from salesforce.com, requirement gathering for all the interfaces involved for VRD,
interacting with the development teams on day to day basis for progress reports and closely working
with the QA teams to make sure all the requirement is tested.
• As an Order Management Lead, over the period of 18 Months, successfully migrated the Verizon's
top 260, top 500 and top 1000 enterprise customers in to our Verizon rapid delivery platform and
successfully enabled all the top 1000 customers in VRD platform and received the Verizon ovation
award for this significant contribution.
• Developed the functional test cases for end to end integration testing and worked closely with all the
interfacing teams and QA teams and successfully done the functional testing using SOAP UI.
• Developed the test plans for ad-hoc reports for OBIEE dash boards for price analysis product
specific, price analysis aggregate scenario, rate and cost exceptions, drill downs, pivot tables and
various pricing scenarios.
• Documented test results using standard defect tracking tools, and tracking reported defects through
resolution and closure.
Key Projects Handled in Verizon Service Operations (VSO)
Project: RMS-Claims and Collections
July 2009 – June 2012
Senior Programmer Analyst
RMS Claims Desktop Portal application provides consolidated view and workflow management of billing
claims, including: entry, investigation, adjustments, auto resolution and duplicate/recurring claim
detection.RMS (Claims/Collections desktop) Platform is an enterprise portal framework for simplifying
& personalizing employee access to information, applications, and business processes and it is a
Integrated National Platform for Wholesale Claims and Collections/Bankruptcy Built on adaptive, SOA
based Architecture and it is a Metrics-driven process/application.
RMS handles RMS Claims and RMS Collections.
RMS-Claims: The RMS Claims Desktop manages billing disputes (claims) from receipt to resolution for
fGTE/fBA Wholesale and some ESG customers
RMS-Collections: The RMS Collections Desktop manages collections pre 21 day activities and
treatment processes for fGTE/fBA Wholesale customers.
Development Environment: Weblogic Portal 8.1, JDBC, J2EE (Servlets/JSP), JSF, JPF, Struts,
XML, JAXP, JavaScript, ANT, Oracle SQL server, UNIX. Weblogic workshop 8.1
Role and Responsibilities and Key Contributions:
• Worked on Enterprise Portal application and Installed Weblogic Portal server 8.1 and configured
users, groups, roles, and content management system
• Created Portals, Portlets, books, pages, desktops, Portal look and feel like Skins, skeletons, shells,
themes, layouts, menus and worked with place holders, events, content selectors, campaigns using
Weblogic Workshop 8.1
• Developed Java Page Flow, Struts and webservice Portlets using Weblogic Workshop 10.3 as a
part of application development. Utilized and developed EJB, JMS and Web Service controls for
creating the Portlets
• Worked with different kinds of Portlets like JSP/HTML Portlet, Java Portlet, JSF Portlets, Page
flow Portlet and remote Portlet (WSRP)
• Developed front-end GUI components using JSP, JavaScript, Ajax, Custom tags and NetUI tag
libraries.
• Created event listeners for JPF portlets
• Involved in customizing default weblogic portal server's skins, skeletons, shells, themes and
layouts to get required look & feel for application
• Created various desktops, user entitlements, content management and caching using weblogic
portal administration
• Configured and used weblogic content management to display content in JSP view components
• Involved in fetching the data from data sources through SQL scripts
• Work using JSP/Servlets/Tomcat/Struts/ANT configuration for the web apps.
• Created RMS Claims/Collections Documentum application in Composer, installs it to a
repository, and uses the custom artifacts within Webtop.
• Created RMS Claims/Collections Creating the Composer project
• Created RMS Claims/collection type add artifacts to it and Creating the installation
parameters/Creating the alias set/Creating the permission sets
• Created lifecycle for RMS Claims/Collections. (The lifecycle represents the states that an RMS
claim/Collections can be in Submitted, Processing, Adjudication, Paid and Denied)
• Responsible for Installing the Claims/Collections project to a repository.
• Tested RMS Claims/Collections Documentum application in Webtop
• Develop test plan and test cases for major monthly production release as well as bi weekly branch
release fixes and defects and supported all the production release, verified package deployment and
provided extensive testing support after the production release
• 24 X 7 on call support for daily Claims and Collection portal issues.
Key Projects Handled in Customer Financial Services:
Project: Datashare
July 2007 to June 2009
Programmer Analyst
The Data Share project is a VSO strategic initiative that seeks to enable the vision of “One Verizon to the
customer and one customer to Verizon”. The Data Share project will focus on sharing information across
platforms, establishing a method to link customer data across Verizon Affiliates, and utilizing this
information to better assess credit worthiness, reduce risk of bad debt, and reduce operational costs to the
corporation.
DataShare will allow the credit screening groups to not only identify the customer using existing Verizon
and Verizon affiliate information but will also be able to use the information obtained from DataShare to
assess risk and determine deposits, spending caps and limits, and payment options.
Development Environment: SQL Server 2005, Oracle Business Intelligence Enterprise Edition 10g
(OBIEE) and MS Office Excel 2007
Role and Responsibilities and Key Contributions:
• Primary responsibilities include gathering business requirements, designing the functional and
technical specifications.
• Involved in Creating and Administering the Physical Layer, Business Model & Mapping Layer and
Presentation Layer using Oracle Business Intelligence Admin tool.
• Created connection pools, physical tables, defined joins and implemented authorizations in the
physical layer of the repository.
• Developed data modeling concepts using various data modeling tools like star schema and
dimensional modeling
• Created Dimensional Hierarchy, Level based Measures and Aggregate navigation in BMM layer.
• Managed security privileges for each subject area and dashboards according to user requirements.
• Created groups in the repository and added users to the groups and granted privileges explicitly and
through group inheritance.
• Developed custom reports/Ad-hoc queries using Oracle Answers and assigned them to application
specific dashboards.
• Developed different kinds of Reports (pivots, charts, tabular) using global and local Filters.
• Trained the business users’ team on new OBIEE and BI tools.
Key Projects Handled Verizon Partner Solutions (Wholesale):
Project: Wholesale Pre Order
July 2001 to June 2007
Programmer Analyst
A wholesale market (VPS) is Verizon's single resource for providing a portfolio of access services, billing
services, and the operational systems which support them to a wide range of telecommunications
companies. Wholesale Customer segments include Interexchange carriers, Wireless carriers, Resellers,
Competitive Local Exchange Companies (CLEC's) and Independent telephone companies
Wholesale systems provide intranet Application-to-Application (A2A) and Internet Business-to-Business
(B2B) services. These services consist of authentication, mediation, interface, infrastructure, data
engineering, pre-ordering, ordering, trouble administration and business support.
Our PreOrder systems interface to Verizon's national Operations Support Systems. The B2B services are
provided to customers external to Verizon via the Internet and high capacity dedicated circuits.
Development Environment : Java, JDBC, Java Beans, Java Web Services, JMS, J2EE, MQ Series,
IREP Protocol, XML, HTML, DHTML, CSS, WebLogic /5.1.0/6.1/8.1, Oracle 7.x, 8.x,SQL Server,
Ant, JDBC, Windows XP.
Role and Responsibilities and Key Contributions:
• Responsibilities included the full life cycle of gathering requirements, design, development,
testing, deployment and production support.
• Developed Java Validator class for all the 50 preorder transactions in order to validate the request
received from various front ends.
• Developed Java Converter class for all the 50 preorder transactions, which converts the input data
received from front end and convert that data to respective backend format and once the response
received from backend, convert that data back to XML format and send it to frontend.
• Developed both WSDL2JAVA and Java2WSDL Webservices for various preorder transactions.
• Developed JMS components to send messages from one application to other application
internally
• Deployed web services that include creation of WSDL, the wrapper, and the SOAP interface for
service components.
• Develop SoapMessageHandler, Error handler, Exception Handler for various preorder
transactions.
• Developed Async Response processor/Request processorMDBBean classes for various preorder
transactions.
• Developed Java classes for implementing asynchronous processing using JMS configuration
using weblogic Server
• Developed various MQ Listeners for all the request and response for the pre order transactions
which uses MQ as communication protocol.
• Developed the framework config.xml to define all the transaction details like, MQ manager, Q
name, connection pools, protocol details, building block details.
• Developed core business logic using EJBs and deployed on WebLogic 8.1.
• Used the JDBC for data retrieval from the database for various inquiries
• Used Log4j for Logging various levels of information like error, info, debug into the log files.
• Develop test plan and test cases for major monthly production release as well as bi weekly branch
release fixes and defects and supported all the production release, verified package deployment and
provided extensive testing support after the production release
• 24 X 7 on call support for daily preorder transactions issues.
TRAINING
• Project Management training at Boston University.
• WebLogic Corporate Workshop 8.1/Training Course with Oracle
• Developing Web Services Using Java training
• Salesforce.com
• HP ALM – Quality Center 11.00
Previous Experience Summary
1. July’2000 to Sept’2000 with U.V.Infotech Ltd., Bangalore as Programmer / Analyst
2. May’98 to Jun’2000 with Shonkh Technologies Ltd., Bangalore as Programmer / Analyst.
Education:
• Bachelor of Engineering (B.E) from Mysore University, India.
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