Customer Service Administrative Assistant

Nichele Favors

*************@*****.*** • **** Enclave Drive Union City, Georgia 30291• 678-***-****

Summary

A hardworking and highly dependable administrative professional with a solid background in office

management, corporate correspondence, records management, scheduling, and data entry. An honest self starter

with experience in accounts payable and accounting. Works close with customers to ensure high levels of

services, ensuring satisfaction. Overcomes challenges with a dedication and drive to realize goals. Effectively

utilizes time and resources to achieve the objectives and facilitate the lasting success of an organization.

Education

STRAYER UNIVERSITY, Morrow, Georgia, Bachelor Degree, Accounting, in progress

HERZING UNIVERSITY, Atlanta, Georgia, Coursework toward degree in Accounting, 2010

Southside High School, Atlanta, Georgia, Diploma, 1993

Experience

Fulton County Tax Commissioners Office, Atlanta, Georgia

Administrative Assistant II 2012 Present

Performs specialized administrative duties in various functional areas, including preparing correspondence, sorts mail,

create excel spreadsheets, research and coordinate rejected payments, maintain bankruptcy cases. Filing proof of claims

electronically through the United States Bankruptcy Courts. Monitors telephone services provided to taxpayers. Batches

checks to be processed. handles non routine issues. Creates, composes, and edits correspondence. Responds to the general

public. Provides administrative support to supervisors. Creates, update and maintain a specialized filing system. Enters

adjustments codes. Coordinates tax recalculations and refunds; prepares new and corrected tax bills assessment.

Processing property tax payments. Investigates tax records to identify ownership and tax liens.

JC PENNEY, Morrow, Georgia

Sales Associate 2009 2011

Interacted with customers to provide information in response to inquiries about products and services. Handled returns

and adjustments within the limits empowered in a positive manner that will build customer loyalty. Assisted with stock

replenishment and stock counts as necessary. Straightened merchandise, performed fitting room recovery, and assured a

neat and orderly shopping environment for customers. Also assisted in training new hires and other associates.

Silver level award for maintaining credit goals, First Quarter 2011

Recognized for twenty one (21) customer service awards.

Nichele Favors

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Bronze level award for maintaining credit goals, Fourth Quarter 2011

Georgia Pacific, Atlanta, Georgia

Accounting / Tax Specialist (12 month contract) 2008

Ensured compliance with all state regulations regarding tax certificate exemptions requirements for direct pay permits,

resale certificates and streamline tax agreements. Calculated sales and use tax exemptions. Followed up on invalid

documents. Identified customers that were not in compliance.

Grannyman Publications, Riverdale, Georgia

Executive Assistant 2006 2007

Duties included providing administrative support to management. Arranged essential mail in priority actions order for

president and vice president. Maintained and organized all internal and external correspondence. Assisted the vice

president with maintaining all daily transactions. Arranged amenities as needed. Prepare itineraries, files, and ordered

office supplies. Corresponded with clients to verify contract details. Assured discreet handling of all business and

oversaw executive’s monetary accounts.

Financial Service Corporation, Atlanta, Georgia

Accounting Clerk 2000 2006

Prepared daily deposits and maintained copies of deposited items. Processed daily cash transactions including wires and

transfers. Reviewed and matched cash receipts, journals and distributed to commissions area. Audited compliance holds

on large gross commissions produced by company employees. Handled the verification and release of company employee

commission.

Financial Service Corporation, Atlanta, Georgia

Revenue Research Analyst

Handled all customer service incoming calls and problem solving. Investigated all activity in customer’s account.

Researched and resolved trade and administrative issues received from NASD via the phone, fax, and e mail.

Financial Service Corporation, Atlanta, Georgia

Accounts Payable Clerk

Balanced and generated automated weekly fee payments to investment managers. Handled payments for representatives

weekly commission cycle.

Financial Service Corporation, Atlanta, Georgia

Revenue Processor

Reconciled trades scheduled to settle. Assisted supervisor and team when needed. Communicated with investment

managers to generate fee payments from house accounts.

Nichele Favors

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Computer Skills

Microsoft Word, Excel, Outlook, PowerPoint, and Access, Gratis, IAS, Cisco Phone Systems, PeopleSoft, Oracle,

QuickBooks, Peachtree Accounting, AS400 and CMS

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