Customer Service Representative
Resume:
LACHANDA MISSOURIA
Email: lmissouria*gmail.com
EMPLOYMENT
Optum HealthCare
Customer Care Professional
Taking inbound calls for High Touch Specialty, Employer business, and
Public Sector, Mental Health claims and benefits.
Rerouting incorrectly processed claims for correction
11/2010 - 3/2011
Adecco Staffing (Assignment with United Behavioral HealthCare)
Customer Service Representative
Taking inbound calls assisting members with benefits and claims
Educating members on Mental Health/Substance Abuse Benefits
Rerouting incorrectly processed claims for correction
10/09 - 05/10
Advantage Staffing (Assignment with VA L I C)
Customer Service Professional
Answered high volume calls in an inbound call center
Assisting clients with retirement hardships and withdrawals
Educating Financial Advisors with Retirement benefits and transactions for
clients
6/07 - 2/09 Adecco (Assignments with Bank of America Investments
Waste Management, and GE Oil & Gas)
05/08 - 02/09 GE Oil & Gas
Administrative Assistant
Scanning Documents to create Adobe PDF Files
Accessing Vault to pull Designs
Closing Denied or Paid Warranties
Knowledge of Oracle E Business Systems
Bank of America Investments & Waste Management
Imaging Loan Applications
Proofing and recording checks for cashiering
Creating Word Documents in Letter formats for existing clients
Mail merging and Labeling
Operated Multi-line telephone to transfer calls
1/07 - 4/07 Chimes (Assignment with United Behavioral Health)
Intake Coordinator
Created open authorizations for mental health providers
12/00 - 12/06 Verizon Wireless
Customer Care Representative
Answered high volume calls in an inbound call center
Researched and resolved billing issues
Troubleshoot service equipment issues
Provided information on products and services
Demonstrate commitment to customer service by evaluating customer concerns
and resolving problems on the first call
SKILLS
Certification in Microsoft Applications
Excellent oral, written, and verbal communication skills
Proven time management and problem solving skills
Able to multi-tasks, judge priorities, and working under pressure to meet
project deadlines
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