Quality Control Customer Service
Resume:
Laurie A. Roth
Houston, TX ***62
*************@*****.***
Objective: To obtain an engineering position where my quality control,
customer service, management and
strong engineering skills can be utilized.
Qualification: Proven self -starter with strong leadership ability and
communication skills to assure
customer satisfaction with the highest regard
for quality at the lowest cost.
Proficient in SPC, ISO9000, FAA repair,
AS9100 and manufacturing techniques.
Effective management skills with proven record
of implementation/improvements of ISO 9000.
Summary:
. Twenty five plus years experience in quality control
systems
. 5+ Years management experience
. Proficient in the use of inspection equipment
. Supervised and trained quality control engineers and
inspectors
. Implemented design changes to reduce non-conformances and
returns
. Completed ISO Lead Assessor Certification and trained
employees
. Completed AS 9100 Lead Assessor Certification
. Interfaced with DOD representatives performing audits and
resolving
MRB issues
Bechtel Oil, Gas and Chemical Inc., Houston, TX
2012-6/ 2014
Senior Quality Assurance Engineer - Responsible for
the lead role for quality assurance activities
on the Wheatstone project. Prepared quality
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. Obtained client and project managements approval on all
newly developed and revised Quality Management System
documents
. Mentored, trained and monitored less experienced quality
personnel and suppliers to assure the company's quality
objectives were achieved
. Responsible for the Project Quality Plan and any changes to
assure the most successful execution was achieved
. Compiled the Key Performance Indicators to communicate the
success and areas for improvement on the project
. Responsible for the quality review of Inspection and
Test Plans
. Approval/Review of all Material Requisitions
. Support all Kick-off Meeting with new suppliers
. Regular contact with client personnel to advise and
provide direction on technical quality issues.
. Developed and maintained the Contractor Plans,
Polices and Procedure List
. Responsible for the development and maintenance of
the Surveillance and Audit Schedule
. Coordinated,compiled, and reported Lessons Learned
as a source of continual improvement
Honeywell International, Houston, TX
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Senior Quality Engineer - Provided surveillance at
the Neutral Buoyancy Lab to assure compliance
of daily activities with emphasis on the suit lab,
tool lab and the astronauts safety. Participated in the
closing dive meetings then processed and tracked
the astronauts concerns into the Discrepancy Reporting System.
. Supported and approved the Technical Readiness Reviews
(TRR)
. Conducted internal audits resulting in corrective action
. Monitored and measured processes and products
. Technical proficiency with special processes
. Excellent technical team player supporting management, other
sub-contractors and team members
Science Applications International Corporation,
Houston, TX 2005-2008
Senior Procurement Quality Engineer - Responsible for
initiation,
monitoring and providing problem resolution for
Letters of Delegation
given to the Defense Contract Management Agency. Performed audits
for customer in accordance with AS9100. Participated in program
reviews and daily support of Remote Manipulator System (RMS) and
the Obiter Boom Sensor System (OBSS). Primary contact for the
Defense Contract Management Agency (DCMA) personnel. Supported the
CEV parachute Assembly System team, CEV Government team and CEV
DCMA activities.
. Manage 20 Letters of Delegation
. Received AS9100 Lead Assessor Certification -11/05
. Successfully performed internal and external audits
. Managed and provided technical advise to less experienced
team members
. Technical interface between suppliers and DCMA
Teledyne Continental Motors, Mobile, AL
1997 -2001
Senior Supplier Quality Engineer - Responsible for the supplier's
compliance to TCM procedures, quality audits and supplier's quality
manual.
Guided suppliers, purchasing, manufacturing and engineering on new
project launches,
troubleshooting and root cause analysis.
. Key participant on the ECN board and approved deviation from
engineering design
. Maintained and tracked a computerized supplier rating system
that
decreased overhead by 25%, while maintaining high quality
. Working knowledge of PPAP, APQP and SPC
. Reviewed and validated product requirements by actively
participating
in early design reviews
. Evaluated purchased product performance, supplier's process
control and effectiveness of the supplier's quality
system
. Technical resource for other departments, suppliers and
customers
. Key contact for addressing and resolving issues with
purchased parts
Tecumseh Products, Dunlap, TN 1996
Quality Control Manager - Responsible for the total Quality System
including personnel,
training, system compliance including ISO, customer satisfaction,
cost reduction and
Material Review Board.
. Managed 20 employees in QA, receiving inspection, product
auditing
and the Metrology Lab
. Implemented a new management training/system program resulting
in a 100% reduction in ISO findings
Hobart PMI Food Machines, Richmond Hill, GA
1994 -1996
Quality Control Manager - Responsible for the technical and
quality
compliance of products and personnel. Design changes, which
drastically
reduced non-compliances, returns and scrap. Served
as a liaison for customer,
suppliers and engineers.
Douglas Machine & Tool, Blue Ash, OH
1992-1994
Quality Control Manager - Responsible for FAA
certification in
Power Plant Repair for self and company. Procured new gauging
equipment and audited sub-tier contractors for compliance.
GE Aircraft Engines, Cincinnati, OH
1985 - 1991
Quality Control Engineer - Responsible for introducing development
programs in production enabling company to meet cost
and delivery
requirements.
Education: Purdue University, West Lafayette, IN
1980-
1984
Bachelor of Science - Mechanical Technology
Embry Riddle Aeronautical University,
Houston, TX
Completion 2015
Master of Science Aeronautical
Engineering with a dual
specialty in safety and management
Contact this candidate