Customer Service Marketing

GENE LIGEON

*** ****** **. *** *** + Granbury, Texas

940-***-**** + ****.******@*****.***

SUMMARY

Recent MBA graduate with Bachelor's degrees in marketing and accounting. A

confident communicator with a talent for building and maintaining

relationships in order to ensure peerless customer service to a wide range

of individuals from students to high-profile professionals. A passionate

and competitive individual with a track record of taking ownership of many

endeavors. Adapt quickly and thrive in challenging new situations. Willing

to relocate.

Areas of Expertise

Bilingual: English & Dutch (read, Marketing & Accounting Academic Focus

write and speak)

Self Motivated, Self Starter & Team Strong Oral. Written & Presentation

Player Skills

"Best-in-Class" Customer Service Skills Leadership, Innovation & Problem

Solving

Multi-Tasked, Time Managed & Responsive Professional Attitude & Dedicated Work

Ethic

Extensive Experience in Microsoft Analytical and Innovative Skills

Office

EDUCATIONAL BACKGROUND

MIDWESTERN STATE UNIVERSITY, Wichita Falls, Texas

Master of Business Administration, 05/2011

Bachelor of Business Administration, Marketing, 12/2009

Bachelor of Business Administration, Accounting, 12/2006

. Tennis Athletic Scholarship, 2002-2006

. Certified New York Property and Casualty Broker, 4/2013

Financial Accounting + Management Accounting + Marketing Research +

Business Strategy+ International Marketing

Participated in ongoing projects for marketing classes focusing on

leadership, teamwork, project skills, and group presentations.

PROFESSIONAL BACKGROUND

CAPRI CAMPERS, LLC, Bluffdale, Texas

4/13 - Present

Product Manager

. Lead thorough evaluation of the existing product, its

components, and the building process

. Performed cost analysis on existing product line which lead to

a 12% reduction in material cost.

. Consolidated 3rd party vendor relationships, reducing shipping

costs by 8% overall and leveraged price reductions on parts and

materials

. Identified and implemented product and process improvements

that resulted in superior product line upgrades.

. Organized trade show participation to promote the product as

well as garner additional user experience feedback to help

improve ongoing manufacturing process.

. Direct supervisor of 5 skilled craftsmen, responsible for day-

to-day superior performance, attitude and results

SHAREBRIDGE PRIVATE EQUITY CONSOLIDATED, New York, New York

11/11 - 4/13

Analyst in the Executive Risk Group

. Manage the administration of assigned accounts, including:

billing, quoting, state regulatory compliance

and the day to day administration of accounts.

. Participate in brokering of assigned accounts, including

preparation of specifications, negotiations with

underwriters and communication with retail brokers and clients.

. Lead technological projects to facilitate the automation of new

products and the improvement of existing products.

COUNTRY CLUB OF NEW CANAAN, New Canaan, Connecticut

6/11 - 10/11

Assistant Tennis Professional

Taught tennis at an elite, private country club with 450 family

memberships including golf, tennis, and squash

. Communicated with all departments to ensure details were

meticulously maintained for clinics and events

. Assisted in planning 12 to 15 tennis and social events for

participants including themes and marketing flyers

References

Pete D'Acosta

President of Capri Campers, LLC (Current Employer)

940-***-**** ****@************.***

Randy Crawford

Director of Tennis at Maroon Creek Club (Former Employer)

970-***-**** ***@********.***

Andrew Louw

Director of Tennis at Country Club of New Canaan (Former Employer)

843-***-**** *******@***.***

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