Customer Service Representative

Objective: Customer Service Representative

K aturah Woods

***** **** ***** *****, *******, TX 77082

Phone: 832-***-****

Email: ************@*****.***

• 10 years of experience providing customer service in busy call center environments .

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues

and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy

to find common ground and achieve win-win outcomes.

E XPERIENCE:

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales

• Dynamic customer service professional experienced in both call-center and retail store settings and also teaching education.

• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the

customer.

• Build and maintain enduring customer relationships to boost sales and generate repeat business.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers,

repair t rust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners

i n accounting, field services, new business, operations and consumer affairs divisions.

Listen attentively to caller needs to ensure a positive customer experience.

Key Accomplishments:

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given

week and consistently met performance benchmarks in all areas (speed, accuracy, volume)..

• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in

a ll categories including communication skills, listening skills, problem resolution and politeness.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in

performance evaluations.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Customer Service highlights:

Completed hours of modules of customer service training. Topics included how to:

• Greet transfer and hold calls

• Build rapport, listen, clarify and manage conversational flow

• Manage upset customers, conflicts and challenging situations

• Deliver outstanding service, exceed expectations and build long-term loyalty

• Work in teams and in a self-directed environment

• Troubleshooting

• Service and support

• Computer software savvy

• Friendly

• People person

• Critical thinking

Teaching

K EY QUAL IF ICAT IONS

• Over 6 years’ experience working as a Child Care Teacher

• Highly skilled in preparing developmentally appropriate lesson plans for little children

Objective: Customer Service Representative

• H ands on experience in planning and implementing a Creative Curriculum Model

• In depth knowledge of ways of stimulating children’s interest in activities

• Proficient in managing each child according to individual circumstances

• Excellent understanding of child development and early childhood theories

• First aid and CPR Certified

SPECIAL SKILLS

Leadership

• Excellent supervisory skills

• Exceptional analytic and problem solving skills

• Effective problem solving and decision making skills

Care

• Ability to demonstrate compassion and understanding

Communication and I nterpersonal

• Good time and stress management skills

• Able to communicate effectively with diverse groups and backgrounds

• Great attention to detail

RELATED ACCOMPL ISHMENTS

• Created a fitness curriculum that included aquatics, gym and playground activities

• Implemented an interactive program for children and parents that brought them together on a fun platform

• Followed health and safety rules while supervising all children at all times

RELEVANT EXPER IENCE

Crème De La Creme 2008-2010

Kids R Kids 2012-2013

• Prepare weekly lesson plans

• Plan and execute units and themes

• Plan activities and fun assignments

• Engage and interact with individual children

• Facilitate communication with parents

• Implement positive discipline

• Observe children and record progress

Skill Name Skill Level

Customer Service Expert

Call Center Service Operations Expert

Complaint Handling/Dispute Resolution Expert

Data Entry/Records Management Expert

Multiline Phone Use Expert

MS Word, Excel and Access, Email and Internet Intermediate

EDUCAT ION:

Springwoods High School 1998-2002 Diploma

Northwest Education Center

Computer Technology August 2010-

Objective: Customer Service Representative

Contact this candidate