Customer Service Representative
Resume:
DIANNE R. MACNEIL
** ******* *****, ********, ** L9C 6L1
EDUCATION
CERTIFICATE St. John’s Ambulance Course
February, 2007 Basic CPR
TECHNICAL UltraVu X360 Basic Operation and Rip/Basic Maintenance
CERTIFICATE Vutek Plant, Meredith, New Hampshire
February, 2006
DIPLOMA Visual & Creative Arts/Graphic Design
June, 1987 St. Lawrence College, Cornwall, ON
CERTIFICATE Visual & Creative Arts/Photography
June, 1987 St. Lawrence College, Cornwall, ON
DIPLOMA Secondary School Graduating Diploma
June, 1984 Westdale Secondary Highschool,
Hamilton, ON Endorcements in
Accounting and Business
QUALIFICATION SUMMARY
I am a highly motivated, adaptable and energetic individual with an unequalled drive for customer
satisfaction. Competent of listening to the necessities of others and directing them into a positive product.
Computer graphic designer/artist and typesetter with both Macintosh and IBM platforms. Capable of specific
art reproduction techniques. Office experience with communication, problem solving and organizational skills.
Coordinator and supervisory skills with prioritizing methods for proficient production. Digital applications
and operations specialist with many different pre-flight and rip softwares. Can work under pressure while
paying
attention to detail to assure a deadline. Willing to continue training where required to be an active team member.
EMPLOYMENT HISTORY
July 2008 BGI Retail, Paris, ON
to Present Graphics Department –Senior Digital Operator/Computer Graphic Designer
• Review work orders and receive files over network. Pre-flight files in either ColorBurst or
Postershop to prep for print. Colour correct if required using rip software. Output to large format
printers: Vutek 3200, Vutek 2000 or HP 600LX. Print onto various substrates: styrene, ultra
plus, gator board, corroplast, crezon, etc. and various roll materials.
• Perform start-up and shut-down procedures that include preventative maintenance that keeps
printers operational and minimizes shutdown periods for technical and costly assistance.
Complete material and time sheets for every job completed.
• Set up/Design customer files or correct existing files using appropriate graphics software:
Illustrator, Photoshop, In-Design, etc.
• Give estimates on completion times for print jobs and advise on setup for a proper output.
• Sew flexfab, regular vinyl or canvas banners on industrial sewing machines. Can refill and
switch out bobbins when required.
January 2001 StoreImage Programs, Brantford, ON
to July 2008 Graphics Department – Senior Digital Operator/Computer Graphic Designer
• Review work orders and received files over network. Pre-flight files in either ColorBurst or
Postershop to prep for print. Colour correct if required using rip software. Output to large format
printers: Bellise, Mimaki and Vutek 3360. Printed onto various substrates: paper, adhesive vinyl,
translucent film, canvas and banner.
• Performed start-up and shut-down procedures that included preventative maintenance that kept
printers operational and minimized shutdown periods for technical assistance.
• Profiled different substrates that allowed for precision PMS colours.
• Backed up job files with environment and profiles created to aide in faster turn around for
returning jobs.
• Ordered through requisitions - substrates and materials that were stock items for printers.
• Completed material and time sheets for every job completed.
August 2000 Design Print & Litho, Hamilton, Ontario to
Jan. 2001 Customer Service Representative/Computer Graphic Artist
• Pre and post sales within the company and out. Meet with clients to go over prospective project(s)
and discuss the ultimate objectives behind the job at hand. Complete initial designs on a PC
platform using illustrator, Photoshop, Corel Draw or Quark Xpress softwares.
• Review proofs with clients and discuss changes if any. Complete final designs and obtain the sign
off from the client. Output to either a Xerox DocuPress (B&W Digital Press), Agfa Film
Imagesetter for press printing or save to Cd as per client’s wishes.
January 1995 Stirling Print-All, Hamilton, Ontario
to August 2000 Digital Print Services/Customer Service Representative (Oct. 1998 to Aug. 2000)
• Played a pivotal role with the startup and development of the digital department of StirlingPrint-All.
• Pre and post sales support, within the company and out. Went to see clients to goover new jobs.
• Created design(s) using mac computer, reviewed proofs with clients and obtained sign-off.
• Complete various digital jobs from customer files and other in-house designers on PC or MacIntosh
platforms to various front-end colour or black and white digital printing systems.
Computer Graphic Designer/Assistant to Supervisor (Jan. 1995 to Aug. 2000)
• Pre-design consultation with customer, sales representative, print coordinator or owner of the company
(Bob Stirling). From initial designs, to final, all jobs were created and completed thoroughly to film,
(colour separated respectively) for press printing, high laser printers or digital front end printers (that were
in the creative dept. at that time).
• Completed file conversions from PC to Mac or visa versa for setup of documents for various job
completions.
• Assisted graphics supervisor in receiving and distributing projects to other designers, proof read
assignments for corrections or final output for said designers.
• Prepare department billing for projects complete d.
Software used:
Mac: Quark Xpress, Adobe Illustrator, Freehand, Photoshop, Streamline, PageMaker,
Acrobat Distiller, and Acrobat Reader.
PC: CorelDraw, PageMaker, Word Perfect, Microsoft Word, Power Point, Excel, Photoshop,
Illustrator, Quark Xpress, Acrobat Distiller and Acrobat Reader.
March 1993 Hot Off The Press Printing, Hamilton, Ontario
to January 2000 Customer Service Representative/Graphic Designer/Artist /Assistant to Owner
• Pre and post sales support, within the company and out to review a clients required job, completedsaid
design jobs to either high lasers or film. Completed end of month billing using accounting software.
April 1990 Transport Canada Training Institute, Cornwall, Ontario
to April 1991 Contract Job
• Updated Schematics and older manuals. Completed computer graphics: scanning, drawing
and typesetting work using mac computers and software.
June 1987 St. Lawrence College, Cornwall, Ontario
To April 1991 Visual & Creative Arts/Graphic Design Technician
• Provided technical and office assistance to the Chair, teaching masters and students of the Creative
Arts/Graphic Design Program. Completed lab set-ups: PMT Camera Rooms, B&W Photography,
Illustration and Silk Screen. Demonstrated various art equipment techniques that included
Airbrushing. Ordered, controlled and distributed equipment and supplies. Was an active member of
the Safety and WHMIS Committees.
REFERENCES
Mr. John Woods Mr. Dale Howatt, General Manager
Proprietor: Woods Flooring 519-***-**** Clare Interior Supplies 905-***-****
Mr. John Kennedy (enc.) Mr. Steve Cullen (enc.)
V.P. Business Development & Marketing, BGI Retail Senior Project Manager, BGI Retail
Paris, Ontario Cell: 1-519-***-****` Paris, Ontario 519-***-**** ext.310
Reference Letter
Mrs. Dianne MacNeil
46 Horning Drive
Hamilton, Ontario,
L9C 6L1
Phone No.: 905-***-****
To Whom It May Concern,
This letter is to inform you that l have known and worked with Mrs. MacNeiJ for over 10 years. Over
these years I have always been greatly impressed by her work ethic and ability to outperform those around
her.
Dianne has worked on and produced a large number of my national retail projects over the years
providing outstandi ng quality and service. Her experience on large and small format d igital
equipment, mated with a very strong working knowledge of flatbed or roll to roll p rinters has a lways
made her a valued member of the team .
More importantly she covers a wide range of skill sets based on her years of experience. Beyond being a
digital specialist and a technical adviser, Dianne is a valued Graphic Designer. This full suite of assets
al lows her to understand the projects from beginning to end sol vi n g any issues alon g the way.
I n my personal experience working with Dianne over these many years, I have come to rely on her
expertise in the development of new ideas and processes i n the digital world.
Dianne sets a high standard, works independ ently and is very prod uctive and focused on the goal of
success.
Please call me with any questions.
Regards
JRK
John R. Kennedy
VP - Business Development & Marketing
BGI
Cell -1-519-***-****
Oak Park Place
635 Paris Road
Paris, Ontario N3L 3E1
Re: Dianne MacNeil
Senior Digital Operator/Printer
BGI Retail, Paris, ON
To Whom It May Concern,
I have had the pleasure of working with Dianne MacNeil at two separate companies since
2004.
I have found her to be very conscientious and hard working… overall, an excellent employee.
She is willing to accept additional assignments and responsibilities as well as contribute extra
efforts when asked.
Dianne is very knowledgeable in all aspects of digital production and is a very competent
Graphic Designer. I would have no hesitation in recommending her in any capacity of a print
company as she would be an asset.
Dianne will be missed by all here at BGI and I wish her all the best in her future endeavors.
Sincerely,
Steve Cullen
Senior Project Manager
535 Paris Road, Paris, ON Canada N3L 3E1
Office: 1-519-***-**** ext. 310
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