Project Manager Quality

C*/***, Janak Puri, New Delhi, India

e-mail – ***********@*****.*** :989*-**-**-**

Saurabh vishal

mission statement

To master opportunity for assignments wherein research and development on various

client’s requirements is an integral part of work. An outstanding individual, eager to

deliver excellence at every opportunity, and right now I’m looking for a suitable position

with an exciting company that is looking to employ individuals of the highest caliber.

Accept a responsible and challenging profile with a credible organization where team

spirit and personal skills are recognized and rewarded. Broaden horizons and venture

into different niche processes and culminate skills to become a hardcore professional.

**If the building of a bridge does not enrich the awareness of those who work on it,

then the bridge ought not to be built.

Profile

8+ years of experience, this includes around 6.2 years of experience in IT industry in the

periphery of Team Handling, Client Management, Service Deliveries, Contract Management,

Reporting, SAP, LINUX, SQL, VBA, ADOBE Products, Research & Developments and

Macros and also includes implementations as well as support projects.

• Excellent analytical, logical, good written and verbal communication skills and also

includes implementations as well as support projects.

• A team player with excellent organization skills and strong leadership ability. Creating a

positive culture where the work can get done.

• Thrives working under pressure, especially with deadlines to meet. Very ambitious with

high energy levels.

• Dynamic, Creative and innovative with the capacity to put in long hours combined with

excellent communication skills.

• Effective communication in Client facing environment.

TTechnical Skills

Project Management Tools:

• JIRA: It is issue- and bug-tracking software, which we and our Clients frequently use to

track and report bugs.

• O2ES: It is a internal tool, that we use for Invoicing purpose. It includes proposal

creation and tracking, mileage tracking, sales-lead management and expense tracking.

• ACE: A time-tracking tool specifically for teams. It features day-by-day time sheets,

exportable reports (in both PDF and Excel formats), drag-and-drop categories.

• Wiki: We use this tool to share files with other users, set access controls for individual

pages and folders, add other users to your wiki, monitor and track version changes and

more. We store all our Major documents over Wiki.

• Go2Meeting and Arkedin: Both are Web-conferencing platform that provides

collaboration tools for meeting online. Allows us to share our desktop with the Clients, as

well as share and present our documents. It has built-in voice-over-IP and

teleconferencing capabilities. We use these tools often for Demonstration of our products.

SAP: For invoicing and Client’s billing purpose. Client quotations are used to fetch bills every

month.

MACROS: Creating and editing macros for day-to-day activities

Scripting Language – VBA, Basics of Linux Scripting

Databases – MySQL

O/S – Windows, Linux, DOS

Excellent Knowledge of ADOBE, Microsoft Word, Excel and Power point.

Employment History

OTHER ACTIVITIES

• Visited as a Faculty for in-depth training

MPS Limited

conducted for a batch of 30 IAS Officers

on Computer Applications in Lucknow.

Project 1: MPS Insight (PubStats – Publisher Stats):

Online Portal for Usage Data Solutions

Overview: MPS Insight is the new COUNTER

compliant service from MPS Technologies that

provide publishers with COUNTER compliant

reports for their library customers as well as a suite

of reports for the Publishers. Essentially, the process

is to help the Publishers to know the usage of reports

like full text article requests and searches and

sessions (hits, rejections) at their respective

Platforms. This would in turn help the Libraries to

download usage statistics from the Platform and

make budgeting decisions after analyzing the trend

and behavior of study by the end Customer.

MPS Insight: Online Portal for Usage Data Solutions

Role: Project Manager Operations (Team Strength

30)

My role includes the following:

• Responsible for the timely Project Deliveries.

• Responsible for meeting all relevant statutory and

mandatory requirements associated with

operations and for working within the framework

of the company's core values, as well as

promoting its ethos and mission statement.

• Dealing directly with the Clients, demonstrating

product capabilities and providing solutions and

services.

• Perform routine analysis and problem resolution.

Attending regular progress meetings with Senior

Managers and Directors.

• Identifying and managing risks, issues and

dependencies.

• When appropriate, provide operational cover for

absent team member.

• Maintaining Status reports on Daily, Weekly and

Monthly basis. Report bursting.

• Mentoring the peers on the process and computer

applications through one-o-one trainings and

presentations.

• Having weekly Status meetings with the Team

and Clients, just to ensure the Quality work and

timely deliveries. Having sessions with the team

and try to come up with Innovative ideas.

Involved in executing annual/midterm appraisals

of the team members.

• Maintaining Daily Work Trackers with tentative

time period in which the work is completed.

• Providing Demo to the new Clients. Effective

client communication through emails and via

conference calls

• Requirement gathering and analysis as described

in details above. Work closely with clients to

resolve funding issues and monthly payments

activity.

• Document and track all issues for root cause

identification and resolution.

• Reconcile monthly funding accounts. Effort

Estimation

Major Achievements:

Successfully automated the whole process of

downloading and checking Logs from FTP

for Reports Generation.

MPS Insight: Online Portal for Usage Data

Solutions

Role: Quality Analyst

My role included the following:

• Reports Generation and performing Quality

Accuracy Audits along with documenting the QA

Procedures.

• Reports Generation is done by means

Database, Log Processing, Feeds generation and

final QA.

• Involved in Log Processing, Linux Commands

are used along with Excel tracking sheet which is

to be updated on hourly basis for final reports

generation. The uploaded data from the Client is

taken to our local system (MPS Insight tool) for

processing.

Project 2: Content Conversion

Overview: The threshold responsibility includes

delivering around 30,000 books in a span of 4 months.

Role: Team Lead (Team Strength 20)

My role included the following:

• End to end content conversion process from the point at

which the publisher provides MPS with the content in the

standard input formats to the point where the content is

live on the Digital content delivery platform.

• Conducting sessions with the team and implementing

innovative ideas.

Major Achievements:

Prepare a Macro to complete this task.

Successfully automate the process.

Project 3: Springer: Online Portal for e-Journals and e-

Books

Overview: Springer Protocols is the largest subscription-

based electronic database of reproducible laboratory

protocols in the Life and Biomedical Sciences. Springer

Protocols offers researchers access to nearly thirty years

worth of time tested, easily reproducible, step-by-step

protocols for immediate use in their lab.

Role: Quality Analyst

My role included the following:

• Downloading the contents from the FTP site via Filezilla.

• Extracting the contents and make the required changes.

• Quality auditing the processed contents after

them on to the Production Website.

Project 4: Book Store: Online Portal for e-Journals and e-

Books

Overview: Bookstore is digital

content delivery platforms that

will help publishers manage the

transition to new digital

publishing and distribution

models. Bookstore allows

publishers to hold and display

back list and front-list book

content in a consistent, stable

and secure digital repository for

delivery via multiple channels.

Role: Quality Analyst

My role included the following:

• End to end content conversion

process from the point at which the

publisher provides MPS with the

content in the standard input formats

to the point where the content is live

on the Digital content delivery

platform.

• Maintaining Weekly and Monthly

Planners for meticulous work flow

within the team.

• User friendly and self explanatory

reports with validation and formulae

criteria for better output. Making

monthly process reports in order to

analyze the Output.

• Maintaining Daily Work Trackers

with tentative time period in which

the work is completed.

Major Achievements:

Received Star Performance award for

timely deliveries and management of the

work

Successfully handling three Processes

simultaneously which involves Time

Management and 100% productivity.

Successfully converted AER PDF's into

many other formats. (.LIT, .PRC, .E-

PUBS etc)

Active participation in cross trainings on

other processes of the Organization,

which have been successfully worked out.

Cressanda Solutions Ltd Noida

Project: Sherforce- Web based-Debt

Collection Process

Overview: Sherforce acting under

the direction of authorized High

Court Enforcement Officers

(HCEOs) are appointed to

enforce court orders, that is, to

collect money which remains

owing despite a Court's

judgment that it should be

paid.

Role: Quality Agent

My role included the following:

• Focus was on collecting money

from the Debtor in form of offer

letter or by levying vehicles and

instructing the Legal Officers to

fetch Debtor’s goods in order to

complete the Warrant

• Preparing Daily/Weekly/Monthly

internal and external Client

Reports for all the processes.

• Mentoring the peers on the process

and computer applications.

Maintaining Time Tracking

Records.

Major Achievements:

Have been involved in a number of pilot

batches of the pipeline processes.

Have received Service Excellence award

and due to immense subject cognizance was

given a responsibility to handle a team of

twenty people.

Have been cross trained on all the processes

in the BPO division of the Organization,

which have been successfully worked out.

Have received process Rewards in the R &

R’s.

Ashton – E Services, New Delhi

Project: Bell: Canada Voice based-Hard core

Mobile Selling

Overview: Canada’s largest communications

company, Bell provides consumers,

businesses and organizations of all sizes with

solutions to all their communications needs.

Role: Customer Care Executive

My role included the following:

• Have worked for the Canada Process which

includes the hardcore selling of wireless (Rogers

and Bells) and also to solve the queries of the

Customers regarding Price Plans, Contracts, and

Features of Phone and Marketing the

Connections.

ACADEMIC QUALIFICATIONS

• 1997 Graduation in Arts (Meerut University), Bulandshahr

• 1994 Passed H.S.C. (U.P. Board), Bulandshahr, India

• 1992 Passed S.S.C. (C.B.S.E), Hapur, India

Interests

Research and Development

Joggling through various MS Office Management Tools

Gadget Friendly

Reading Magazines and Writing

Listening Music and Singing

Traveling / Adventure

Socializing/Interacting with people from different strata of Society

Driving

Contact this candidate