Customer Service Representative
Resume:
Stacey R. Phillips
**** ******** ******* **. *** Marcos TX 78666 512-***-****
************@*****.***
Objective
I would like to secure a position that would allow me to utilize my customer service,
administrative, skills and experience for further career advancement. With these valued
skills I believe I will benefit any company exponentially.
Key Skills
Office Office Procedures File Management Word Processing
Skills: Multi-line Telephones Spreadsheet/Reports Data Entry
Computer Windows OS MS Word MS Outlook
Skills: MS PowerPoint MS Excel Lotus Notes
Employment History
Smartech- Austin Texas, Aug. 2014- present (Temporary position)
Dispatcher
Start Pay Rate: $11.00/hr
Responsibilities:
Same Day Service Delivery
• Responsible for dispatching customer work orders to technicians within that specific order
• Responsible for making sure technicians are contacting, and scheduling repair appointments for
business, and residents
• Confirm great customer service with the customers from the technicians
Salon360- Round Rock Texas, June 2014- September 2014 (Temporary position)
Shampoo Aquantise
Start Pay Rate: $20.00
Responsibilities:
• Shampoo and condition clients heads
• Pre clients for hair styles
Minacs (General Motors) - Austin TX, Sept 2010- August 2013
Customer Service Representative
Start Pay Rate: 10.50/hr- End Pay Rate: 12.85/hr
Responsibilities:
Tier 1 Team
Responsible for handling and documenting customer inquiries, suggestions, compliments and
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complaints.
Provides post sale product information.
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Coordinates between GM dealerships and customers in setting up diagnostic appointments and service
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visits.
Performs initial research for cases forwarded to Tier 2.
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Tier 2 Team (District Specialists)
Handles escalated calls from Tier 1, working to resolve cases with GM Service Managers and Service
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Field Reps in the region for which they are responsible (geo unit).
Responsible for answering questions from GM Service Managers and Service Field Reps regarding
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customer cases, updating files, and fulfilling goodwill requests, while working with and updating the customer
throughout the life span of the case.
Early Response (Business Resource Center)
I assist with customer concerns regarding sales, after sales, service, and warranty obligations and
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claims. Assisted in active and inactive Better Business Bureau and Alternative Dispute Resolution cases.
Developed understanding of numerous consumer protection laws, prepared cases for counsel, performed
document request, loss analyses and negotiations. Assisted in the creation and implementation of a proactive
customer assistance department (CET/Early Response). Designed new and redesigned outdated policies and
procedures, relayed findings to company executives. Performed warranty and repair analyses, acted as an
interdepartmental liaison, and assisted the field service representatives.
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Icing- Round Rock TX, March 2012-May 2012
Key Holder
Start Pay Rate: 7.65/hr- End Pay Rate: 7.65/hr
Responsibilities:
O Opening, and closing the store, managing a cash register, and piercing ears. At the end of night sending
deposit to bank
Dish Network- Pflugerville TX, June 2010- October 2010 (Temporary)
Key Holder
Start Pay Rate: 10.00/hr- End Pay Rate: 10.00/hr
Responsibilities:
O Managed incoming calls, made sales, faxed and filed paperwork, and data entry
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Easy Spirit- Round Rock TX, September 2009- March 2012
Key Holder
Start Pay Rate: 8.65/hr- End Pay Rate: 8.90/hr
Responsibilities:
O Opening and closing the store. Managing a cash register, and piercing ears. At the end of night sending
deposit to bank
Liz Claiborne- Round Rock TX, May 2009- November 2009
Sales Associate
Start Pay Rate: 8.25/hr- End Pay Rate: 8.25/hr
Responsibilities:
O Managing cash register, cleaning the fitting room
Protect America- Round Rock TX, June 2009- August 2009 (Temporary)
Customer Service Rep
Start Pay Rate: 13.00/hr- End Pay Rate: 13.00/hr
Responsibilities:
making outbound calls, data entry, troubleshooting alarm systems
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Party City- Austin TX, October 2008-October 2008 (Temporary)
Sales Associate
Start Pay Rate: 7.00/hr- End Pay Rate: 7.00/hr
Responsibilities:
O Maintained a clean store
Monjas Hair Salon- Austin TX, February 2007- May 2007
Sales Associate
Start Pay Rate: 10.00/hr- End Pay Rate: 10.00/hr
Responsibilities:
Assisting employees, folding towels, maintain clean work area
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Education
Pflugerville High School, 2005-2009 GPA 3.8
Austin Community College, 2009- 2011, Office Administration Experience
Regency Beauty School, 2012- June 2014, Cosmetolog GPA 4.0
Accomplishments
Hair License, Shampoo Aquitaine
2012-2014
Professional Resources
Bettina Spight
Cosmetologist/Owner
360 Salons
Danielle Davis
Co-worker/ Genesis Hair Salon
Sandra Tapscott
Nurse/Labor & Delivery
Seton Hospital
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