Customer Service Sales

Brittany Scranton

**** ******* ***** **. [pic] Houston, TX 77057 [pic] 832-***-**** (C)

[pic] ********.**********@*****.***

Objective

To utilize my office skills efficiently and excel in an environment

that provides the opportunity to grow within the organization based on

my recognized achievements and eagerness to learn.

Summary of qualifications

. Ability to interact efficiently with all organizational

personnel across every company level.

. Superior communication, organizational and time management

skills.

. Self-motivated, able to work independently or as a team player.

. Selected to train employees in all my vocational fields.

. Excellent multi-tasking skills.

Technical Proficiencies

. iCIMS

. Workday

. Open Hire

. Sterling (Background Checks)

. GIS (Background Checks)

. PeopleSoft

. Microsoft Office, Outlook, Word, Excel, PowerPoint

. Volocify

Professional Experience

Service Corporation International - Houston, TX

HR Recruiting Coordinator

February

2013 - September 2014

. Initiated background checks and compiled confidential on-boarding

documents (i.e. I-9, W-4, etc.).

. Posted open positions to various websites (i.e. CareerBuilder,

Monster, etc.).

. Managed Master Service Agreements.

. Scheduled interviews and verified references.

. Managed on-boarding/ background check processes for acquired company

during acquisition (Open Hire, Sterling).

. Constructed system reports for special requests, managed and assigned

requisition reports for completion.

. Trained incoming Recruiting Coordinators.

. Conducted system testing (Workday).

. Service matter expert for Call Center held to support employees

at the field locations and in corporate after launching of HR.

system, and Applicant tracking system (Workday, iCIMS).

. Assisted managers with hires, promotions, terminations, and other job

changes.

. Administrator/ Backup to Lead Administrator for applicant

tracking system (iCIMS).

. Assisted with creating, and revising job aids.

. Resolve I-9 and E-Verify matters.

Appointment Setter

. Made over a hundred calls daily to potential clients who send in

inquires via mail or web.

. Assigned appointments to appropriate sales personnel.

. Set personal bi-weekly and monthly goals to exceed sales quota.

. Assisted in answering phones, taking messages or transferring calls

accordingly.

. Helped with training of new appointment setters.

. Prepared extensive training binders for new hires.

Chase Bank - Houston, TX

March 2011-December

2012

Lead Teller

. Provided top-notch customer service by handling financial

transactions accurately and efficiently.

. Main Vault custodian with cash ordering responsibilities.

. Top referring branch teller 18 consecutive months.

. Managed all branch supply orders as well as record keeping.

. Assisted with training of new tellers.

. Received trophy for Most Valuable Player

Education

North side Excel Academy - San Antonio Texas

Northwest Vista Community College, San Antonio Texas 2009-2010

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