Customer Service Data Entry

David S. Perez

*** **** *** ******, ***. **, New York, NY 10032 ● 917-***-**** ● *************@*****.***

ABILITIES

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Adobe Reader Microsoft Suite

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Customer Service Office organization and administration

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Data Entry Social Networking

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Front Office Reception Team Player

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Intermediate Proficiency in Spanish Windows 8/7/Vista/XP

WORK EXPERIENCE

Madame Tussuads New York New York, NY

Hospitality Attraction Associate 08/2014 – Present

• Communicates the concerns of guests through facial expressions and hand gestures creating a dynamic experience for

all tourists

• Conducts elevator speeches for guest to navigate throughout the attraction

• Orchestrates the entering and exiting of thousands of daily guests in the attraction

Columbia University New York, NY

Hospitality Desk Associate 04/2014 – 08/2014

• Addressed student and public safety inquires in-person and over the phone

• Coordinated undergraduate residence hall requests with work orders tickets to facilities

• Produced daily reports of residence hall incidents such as lock-outs, maintenance requests, and fire alarms

Columbia University New York, NY

Blind Journalism Student Assistant 09/2013 – 05/2014

• Assisted in the description of public surroundings, individuals, and places for journalism purposes

• Escorted student to and from landmarks of Tri-State area

• Rendered detailed descriptions of individuals interviewed, facial expressions, and aesthetic representations

of New York City

Children’s Aid Society Chappaqua, NY

Special Needs Counselor 08/2012 – 12/2012

• Attended the needs of autistic, cerebral palsey, down syndrome, and spina bifida children for a overnight

weekend period

• Cared for developmental disabled children from ages 7 to 17 in a residential setting

• Produced daily reports of children interaction and progress in different camp activities such as baking, arts

and crafts, and daily meals

Bank of America New York, NY

Desktop Support Intern 01/2012 – 07/2012

• Monitored an average of 10 trouble tickets on a daily basis using the Maximo ticketing system and responded to inquiries

in timely basis to ensure customer satisfaction

• Provided technical support to more than 700 equity traders on two floors by troubleshooting Bloomberg terminals,

Fidessa, and OTC Dealer applications on a daily basis

• Troubleshot the software and hardware aspects of Blackberry handheld devices such as activation, system security wipe

as well as updating software

EDUCATION

The City College of New York New York, NY

Bachelor’s degree in English, Expected Spring 2016 08/2014-Present

Eugenio María de Hostos Community College Bronx, NY

Associate of Science degree in Business Management: Dean’s List June 2014

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