Customer Service Manager

Susan Evans

*** ******** *****, ********, ** L*P 1H3

Telephone: 416-***-**** Email: **********@*********.**

Summary of Qualifications

. Ability to recognize and implement business efficiencies

. Strong leadership and people management skills

. Over fourteen years of experience in accounting

. Assistant Controller, Operations and Logistics Manager at dynamic

craft brewery

. Proficient in many accounting software packages

. Ability to multi-task and problem solve

Professional Experience

BTF Ventures Inc. - Controller

January 2005 - Present

. Responsible for all financial, bookkeeping and accounting activities;

including financial statements

Provincial Beverages of Canada Inc.

May 2012 - Present

Assistant Controller & Operations Manager

(Subsidiary of BTF Ventures Inc.)

. Complete monthly financial statements

. Manage a staff of over twenty in logistics, customer service and

administration

. Manage inventory and production scheduling

. Daily and monthly cash flow management

. Oversee Accounts Payables and Accounts Receivables

. Co-chair of joint health and safety committee

O.E. Quality Friction Inc. - Assistant Controller

March 2008 - February 2012

(Subsidiary of BTF Ventures Inc.)

. Assist controller in all aspects of financial and accounting

activities

. Payroll for over 300 employees

Sportsman's Fine Wines & Spirits - Accountant

February 2005 - February 2007

(Subsidiary of BTF Ventures Inc.)

. Responsible for all financial, bookkeeping and accounting activities

. Monthly bank reconciliation for six bank accounts

. Daily cash and credit card reconciliation for several retail outlets

. Developed and implemented innovative daily cash reconciliation system

for retail outlets to improve accountability and efficiency

. Administration of employee benefits and payroll

Maple Leaf Sports & Entertainment Ltd.

January 2000- May 2004

Account Services / Premium Seating

. Responsible for answering Toronto Raptor and Toronto Maple Leaf

premium service phone lines

. Responsible for processing season seat holder account payments

. Responsible for welcoming members and monitoring club access during

games

Education

Society of Management Accountants of Ontario

. Currently enrolled in the CPA PREP program

Jan 2014 - Present

. Accelerated Program

2007

The Accelerated Program covers all the CMA prerequisite study

topics in one

intensive program to write the CMA entrance exam.

Ryerson University

2000-2004

. Bachelor of Commerce, Management and Enterprise Development Major

Volunteer Experience

. Terry Fox Run, Uxbridge - Event organizer for the last eleven years

. Uxbridge Animal Shelter - Board of Directors, Director

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